HP Pavilion xf328 HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 18

LAN Problems

Page 18 highlights

If a special feature on a USB mouse doesn't work • Make sure you installed any drivers included with the mouse. • Restart the notebook, so that it will detect the mouse. LAN Problems If the built-in network adapter doesn't connect to the LAN • Check all cables and connections. Try connecting at a different network station, if available. • If the green light next to the LAN port does not light, the LAN cable may not be connected to the network or the network may be down. Try connecting a different notebook to the cable. • Click Start, Control Panel, Network and Internet Connections, Network Connections. Make sure you have the correct clients and protocols installed. • Make sure the LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX operation. Maximum cable length is 100 meters (330 feet). • Use the networking problems troubleshooter in Windows Help and Support. • Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager. If the network interface is disabled, try to enable it. If it has a conflict, try disabling another device. If you can't browse My Network Places • Click Start, Search to look for a computer. • Check with your network administrator to make sure NetBEUI protocol is supported on the network. If you can't log in to Netware servers • If a Netware server is using IPX/SPX protocol, you may need to force your frame type to match the server's frame type. Check with your network administrator. If the notebook stops responding after booting • Check whether you have a TCP/IP network with no DHCP server. This can cause a long delay at startup because DHCP is enabled. Contact your network administrator to determine the proper TCP/IP configuration. If file transfers are unusually slow or produce timeout errors • Connect the AC adapter. 18 Troubleshooting and Diagnostics ze1000 Series Troubleshooting and Self-Repair Guide

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18
Troubleshooting and Diagnostics
ze1000 Series Troubleshooting and Self-Repair Guide
If a special feature on a USB mouse doesn
t work
Make sure you installed any drivers included with the mouse.
Restart the notebook, so that it will detect the mouse.
LAN Problems
If the built-in network adapter doesn
t connect to the LAN
Check all cables and connections. Try connecting at a different network station, if available.
If the green light next to the LAN port does not light, the LAN cable may not be connected to the
network or the network may be down. Try connecting a different notebook to the cable.
Click Start, Control Panel, Network and Internet Connections, Network Connections. Make sure
you have the correct clients and protocols installed.
Make sure the LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for
100Base-TX operation. Maximum cable length is 100 meters (330 feet).
Use the networking problems troubleshooter in Windows Help and Support.
Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the
Device Manager. If the network interface is disabled, try to enable it. If it has a conflict, try
disabling another device.
If you can
t browse My Network Places
Click Start, Search to look for a computer.
Check with your network administrator to make sure NetBEUI protocol is supported on the
network.
If you can
t log in to Netware servers
If a Netware server is using IPX/SPX protocol, you may need to force your frame type to match
the server
s frame type. Check with your network administrator.
If the notebook stops responding after booting
Check whether you have a TCP/IP network with no DHCP server. This can cause a long delay at
startup because DHCP is enabled. Contact your network administrator to determine the proper
TCP/IP configuration.
If file transfers are unusually slow or produce timeout errors
Connect the AC adapter.