HP Pavilion xf328 HP Pavilion ze1200 and xf300 Series Notebook PCs - Troublesh - Page 22

Parallel and USB Problems

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Parallel and USB Problems If a USB mouse doesn't work • Make sure you followed the manufacturer's installation instructions completely and have installed the mouse properly. If not, repeat the procedure. • Make sure the mouse is securely connected to the USB port. • Put the notebook on standby, then resume. • Restart the notebook. • Check the mouse settings in Control Panel. • Check the port settings in Control Panel: click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager, and double-click Universal Serial Bus Controllers. If a USB modem doesn't work properly • See "Modem Problems" on page 21. • Make sure the modem is securely connected to the USB port. • Use the modem troubleshooter (under Networking problems) in Windows Help and Support. • Check the modem settings in Control Panel. • Disable the internal modem: 1. Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager. 2. Double-click Modem to list the current modem devices. 3. Double-click the internal modem, then select the option to disable the modem. • Check the port settings in Control Panel: click Start, Control Panel, Performance and Maintenance, System. On the hardware tab, open the Device Manager, then double-click Universal Serial Bus controllers. If the parallel port is not working • Make sure the port connection is secure. • Check the port settings in Control Panel: click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager, and double-click Ports (COM & LPT). • Test the port with the e-DiagTools diagnostics-see "Using the e-DiagTools Diagnostic Tests" on page 29. If the USB port is not working • Contact the vendor of the peripheral device and check the HP Notebook Web site (www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for the device. • Check the port settings in Control Panel: click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the Device Manager, and double-click Universal Serial Bus controllers. • Test the USB port with the e-DiagTools diagnostics- see "Using the e-DiagTools Diagnostic Tests" on page 29. 22 Troubleshooting and Diagnostics ze1000 Series Troubleshooting and Self-Repair Guide

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22
Troubleshooting and Diagnostics
ze1000 Series Troubleshooting and Self-Repair Guide
Parallel and USB Problems
If a USB mouse doesn
’
t work
•
Make sure you followed the manufacturer
’
s installation instructions completely and have installed
the mouse properly. If not, repeat the procedure.
•
Make sure the mouse is securely connected to the USB port.
•
Put the notebook on standby, then resume.
•
Restart the notebook.
•
Check the mouse settings in Control Panel.
•
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the Hardware tab, open the Device Manager, and double-click
Universal Serial Bus Controllers.
If a USB modem doesn
’
t work properly
•
See
“
Modem Problems
”
on page 21.
•
Make sure the modem is securely connected to the USB port.
•
Use the modem troubleshooter (under Networking problems) in Windows Help and Support.
•
Check the modem settings in Control Panel.
•
Disable the internal modem:
1.
Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab,
open the Device Manager.
2.
Double-click Modem to list the current modem devices.
3.
Double-click the internal modem, then select the option to disable the modem.
•
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the hardware tab, open the Device Manager, then double-click
Universal Serial Bus controllers.
If the parallel port is not working
•
Make sure the port connection is secure.
•
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the Hardware tab, open the Device Manager, and double-click Ports
(COM & LPT).
•
Test the port with the e-DiagTools diagnostics
—
see
“
Using the e-DiagTools Diagnostic Tests
”
on
page 29.
If the USB port is not working
•
Contact the vendor of the peripheral device and check the HP Notebook Web site
(www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for the device.
•
Check the port settings in Control Panel: click Start, Control Panel, Performance and
Maintenance, System. On the Hardware tab, open the Device Manager, and double-click
Universal Serial Bus controllers.
•
Test the USB port with the e-DiagTools diagnostics
—
see
“
Using the e-DiagTools Diagnostic
Tests
”
on page 29.