HP Pavilion zv5000 Expansion Base Reference Guide - Page 31

A Troubleshooting Using the World Wide Web Support services are available on the Internet through HP technical support. You can either browse the postings as a guest, or register as a user and submit your own questions. HP makes every attempt to respond to questions in a timely manner. To access HP technical support, visit the HP Web site at http://www.hp.com. Preparing to Call Technical Support If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical support. When you call technical support, have the following information available: ■ The notebook and Expansion Base ■ Serial numbers for the notebook and Expansion Base ■ Purchase dates on invoices ■ Conditions under which the problem occurred ■ Error messages that have occurred ■ Hardware configuration of the notebook ■ Hardware and software you are using ■ Type of printer connected, if applicable ■ Configuration settings, including contents of the system files Reference Guide A-1