HP Photosmart 140 HP Photosmart 140 series - (English) Reference Guide - Page 33

place a call, Windows PC, About, Macintosh, Answers to the following questions - driver

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support and specifications place a call Call HP support while you are near the computer and printer. Be prepared to provide the following information: • Printer model number (located on the front of the printer). • Printer serial number (located on the bottom of the printer). • Computer operating system. • Version of printer driver: - Windows PC: To see the printer driver version, right-click the memory card icon in the Windows taskbar and select About. - Macintosh: To see the printer driver version, use the Print dialog box. • Messages displayed on the printer's LCD screen or on the computer's monitor. • Answers to the following questions: - Has the situation you are calling about happened before? Can you recreate the situation? - Did you install any new hardware or software on your computer around the time that the situation occurred? reference guide 29

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reference guide
support and specifications
29
place a call
Call HP support while you are near the computer and printer. Be prepared to
provide the following information:
•
Printer model number (located on the front of the printer).
•
Printer serial number (located on the bottom of the printer).
•
Computer operating system.
•
Version of printer driver:
–
Windows PC
: To see the printer driver version, right-click the memory
card icon in the Windows taskbar and select
About
.
–
Macintosh
: To see the printer driver version, use the Print dialog box.
•
Messages displayed on the printer’s LCD screen or on the computer’s
monitor.
•
Answers to the following questions:
–
Has the situation you are calling about happened before? Can you
recreate the situation?
–
Did you install any new hardware or software on your computer
around the time that the situation occurred?