HP Photosmart A618 User Guide - Page 51

Error messages, Launch/Show HP Solution Center

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Chapter 8 ● The passkey (PIN) that the device with Bluetooth wireless technology is using for the printer may be incorrect. Make sure the correct passkey for the printer is entered in the device with Bluetooth wireless technology. ● You may be too far from the printer. Move the device with Bluetooth wireless technology closer to the printer. The maximum recommended distance between the device with Bluetooth wireless technology and the printer is 10 meters (30 feet). No page came out of the printer. Solution The printer may not recognize the type of file sent by the device with Bluetooth wireless technology. For a list of the file formats that the printer supports, see Specifications. Print quality is poor. Solution The photo you printed may be low resolution. For better results, set the digital camera to a higher resolution. Photos taken with VGA-resolution cameras, such as those found in wireless phones, may not have high enough resolution to produce a high-quality print. The photo printed with borders. Solution The printing program installed on your device with Bluetooth wireless technology may not support borderless printing. Contact the vendor of the device, or go to their support Web site to obtain the latest updates for the printing program. My computer cannot set the device name using the Bluetooth wireless connection. Solution Use a USB cable to connect your computer to the printer in order to set the printer Bluetooth device name using the printer Toolbox. The printer software must already be installed on the computer. See Install the software and the electronic Help. Use the following instructions to get to the printer Toolbox. Windows users only: Right-click the small monitor icon on the far right of the Windows taskbar and select either Launch/Show HP Solution Center or Launch/ Show Director, whichever appears. Click Settings, Print Settings, and then Printer Toolbox. Click the Configure Bluetooth Settings tab and enter the Bluetooth device name in the Device Name box Error messages Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The following error messages may appear on the printer screen. Follow the instructions to resolve the problem. 48 HP Photosmart A610 series

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●
The passkey (PIN) that the device with Bluetooth wireless technology is using
for the printer may be incorrect. Make sure the correct passkey for the printer
is entered in the device with Bluetooth wireless technology.
●
You may be too far from the printer. Move the device with Bluetooth wireless
technology closer to the printer. The maximum recommended distance between
the device with Bluetooth wireless technology and the printer is 10 meters
(30 feet).
No page came out of the printer.
Solution
The printer may not recognize the type of file sent by the device with
Bluetooth wireless technology. For a list of the file formats that the printer supports,
see
Specifications
.
Print quality is poor.
Solution
The photo you printed may be low resolution. For better results, set the
digital camera to a higher resolution. Photos taken with VGA-resolution cameras,
such as those found in wireless phones, may not have high enough resolution to
produce a high-quality print.
The photo printed with borders.
Solution
The printing program installed on your device with Bluetooth wireless
technology may not support borderless printing. Contact the vendor of the device,
or go to their support Web site to obtain the latest updates for the printing program.
My computer cannot set the device name using the Bluetooth wireless connection.
Solution
Use a USB cable to connect your computer to the printer in order to set
the printer Bluetooth device name using the printer Toolbox. The printer software
must already be installed on the computer. See
Install the software
and the electronic
Help.
Use the following instructions to get to the printer Toolbox.
Windows users only
: Right-click the small monitor icon on the far right of the
Windows taskbar and select either
Launch/Show HP Solution Center
or
Launch/
Show Director
, whichever appears. Click
Settings
,
Print Settings
, and then
Printer Toolbox
. Click the
Configure Bluetooth Settings
tab and enter the
Bluetooth device name in the Device Name box
Error messages
Before contacting HP support, read this section for troubleshooting tips or go to the online
support services at
www.hp.com/support
.
The following error messages may appear on the printer screen. Follow the instructions
to resolve the problem.
Chapter 8
48
HP Photosmart A610 series