HP Photosmart C4340 Basics Guide - Page 39

4

Troubleshooting and support

This chapter contains troubleshooting information for the HP All-in-One. Specific information is

provided for installation and configuration issues, and some operational topics. For more

troubleshooting information, see the onscreen Help that came with your software.

Many issues are caused when the HP All-in-One is connected to the computer using a USB cable

before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One

to your computer before the software installation screen prompts you to do so, you must follow these

steps:

Troubleshooting common setup issues

1.

Disconnect the USB cable from the computer.

2.

Uninstall the software (if you have already installed it).

3.

Restart your computer.

4.

Turn off the product, wait one minute, then restart it.

5.

Reinstall the product software.

CAUTION:

Do not connect the USB cable to the computer until prompted by the software

installation screen.

For support contact information, see the inside back cover of this guide.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted

by the software installation screen, you might need to uninstall and then reinstall the software. Do

not simply delete the HP All-in-One application files from your computer. Make sure to remove them

properly using the uninstall utility provided when you installed the software that came with the HP All-

in-One.

To uninstall and reinstall the software

1.

On the Windows taskbar, click

Start

,

Settings

,

Control Panel

(or just

Control Panel

).

2.

Double-click

Add/Remove Programs

(or click

Uninstall a program

).

3.

Select

HP Photosmart All-In-One Driver Software

, and then click

Change/Remove

.

Follow the onscreen instructions.

4.

Disconnect the product from your computer.

5.

Restart your computer.

NOTE:

It is important that you disconnect the product before restarting your computer. Do

not connect the product to your computer until after you have reinstalled the software.

6.

Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup

program.

NOTE:

If the Setup program does not appear, locate the setup.exe file on the CD-ROM

drive and double-click it.

NOTE:

When the computer is turned on, a software group called the Terminate and Stay

Resident (TSR) programs automatically loads. These programs activate some of the

computer utilities, such as the anti-virus software, that are not required for the computer to

function. Occasionally, TSR's prevent the HP software from loading so that it does not install

properly. In Windows Vista and Windows XP, use the MSCONFIG utility to prevent TSR

programs and services from starting up.

7.

Follow the onscreen instructions and the instructions provided in the Setup Guide that came

with the product.

Uninstall and reinstall the software

37

Troubleshooting and support

Section	Page
Contents	3
HP All-in-One overview	4
The HP All-in-One at a glance	4
Control panel buttons	5
Find more information	6
Fax setup	8
Set up the HP All-in-One for faxing	8
Choose the correct fax setup for your home or office	9
Select your fax setup case	10
Case A: Separate fax line (no voice calls received)	12
Case B: Set up the HP All-in-One with DSL	13
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	14
Case D: Fax with a distinctive ring service on the same line	15
Case E: Shared voice/fax line	16
Case F: Shared voice/fax line with voice mail	17
Case G: Fax line shared with computer dial-up modem (no voice calls received)	18
Case H: Shared voice/fax line with computer dial-up modem	19
Case I: Shared voice/fax line with answering machine	21
Case J: Shared voice/fax line with computer dial-up modem and answering machine	22
Case K: Shared voice/fax line with computer dial-up modem and voice mail	24
Change settings on the HP All-in-One to receive faxes	26
Choose the recommended answer setting for your setup	26
Change the answer ring pattern for distinctive ringing	26
Set the fax header	27
Test your fax setup	27
Use the HP All-in-One features	29
Load originals and load paper	29
Avoid paper jams	30
Print 10 x 15 cm (4 x 6 inch) photos	30
Scan an image	31
Make a copy	32
Send a basic fax	32
Receive a fax	33
Replace the print cartridges	34
Clean the HP All-in-One	37
Clean the glass	37
Clean the lid backing	37
Troubleshooting and support	39
Uninstall and reinstall the software	39
Setup troubleshooting	40
The product will not turn on	40
Fax setup troubleshooting	43
The product is having problems sending and receiving faxes	43
The product cannot receive faxes, but can send faxes	48
Fax tones are recorded on my answering machine	52
The product cannot send faxes, but can receive faxes	54
The fax test failed	54
Clear paper jams	59
Print cartridge troubleshooting	60
Support process	60
Technical information	61
System requirements	61
Product specifications	61
Regulatory notices	61

HP Photosmart C4340 Basics Guide - Page 39

Troubleshooting and support, Uninstall and reinstall the software, Add/Remove Programs - drivers

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