HP Photosmart C4340 Basics Guide - Page 40

When the software installation is complete, the

HP Digital Imaging Monitor

icon appears in the

Windows system tray.

To verify that the software is properly installed, double-click the HP Solution Center icon on the

desktop. If the HP Solution Center shows the essential icons (

Scan Picture

and

Scan

Document

), the software has been properly installed.

Setup troubleshooting

Use this section to solve any problems you might encounter while setting up the HP All-in-One

hardware.

The product will not turn on

Try the following solutions if there are no light indications, no noise, and no movement from the

product when you turn it on.

Solution 1: Make sure you use the power cord that came with the product

Solution

•

Make sure the power cord is firmly connected to both the product and the power adapter.

Plug the power cord into a power outlet, surge protector, or power strip.

1

Power connection

2

Power cord and adapter

3

Power outlet

•

If you are using a power strip, make sure the power strip is turned on. Or, try plugging the

product directly into a power outlet.

•

Test the power outlet to make sure it is working. Plug in an appliance that you know works,

and see if the appliance has power. If not, then there might be a problem with the power

outlet.

•

If you plugged the product into a switched outlet, make sure the outlet is switched on. If it

is switched to on but still does not work, then there might be a problem with the power outlet.

Cause:

The product was not being used with the power cord provided.

If this did not solve the issue, try the next solution.

Solution 2: Reset the product

Solution:

Turn off the product, and then unplug the power cord. Plug the power cord back in,

and then press the

On

button to turn on the product.

Chapter 4

38

Troubleshooting and support

Troubleshooting and support

Section	Page
Contents	3
HP All-in-One overview	4
The HP All-in-One at a glance	4
Control panel buttons	5
Find more information	6
Fax setup	8
Set up the HP All-in-One for faxing	8
Choose the correct fax setup for your home or office	9
Select your fax setup case	10
Case A: Separate fax line (no voice calls received)	12
Case B: Set up the HP All-in-One with DSL	13
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	14
Case D: Fax with a distinctive ring service on the same line	15
Case E: Shared voice/fax line	16
Case F: Shared voice/fax line with voice mail	17
Case G: Fax line shared with computer dial-up modem (no voice calls received)	18
Case H: Shared voice/fax line with computer dial-up modem	19
Case I: Shared voice/fax line with answering machine	21
Case J: Shared voice/fax line with computer dial-up modem and answering machine	22
Case K: Shared voice/fax line with computer dial-up modem and voice mail	24
Change settings on the HP All-in-One to receive faxes	26
Choose the recommended answer setting for your setup	26
Change the answer ring pattern for distinctive ringing	26
Set the fax header	27
Test your fax setup	27
Use the HP All-in-One features	29
Load originals and load paper	29
Avoid paper jams	30
Print 10 x 15 cm (4 x 6 inch) photos	30
Scan an image	31
Make a copy	32
Send a basic fax	32
Receive a fax	33
Replace the print cartridges	34
Clean the HP All-in-One	37
Clean the glass	37
Clean the lid backing	37
Troubleshooting and support	39
Uninstall and reinstall the software	39
Setup troubleshooting	40
The product will not turn on	40
Fax setup troubleshooting	43
The product is having problems sending and receiving faxes	43
The product cannot receive faxes, but can send faxes	48
Fax tones are recorded on my answering machine	52
The product cannot send faxes, but can receive faxes	54
The fax test failed	54
Clear paper jams	59
Print cartridge troubleshooting	60
Support process	60
Technical information	61
System requirements	61
Product specifications	61
Regulatory notices	61

HP Photosmart C4340 Basics Guide - Page 40

Setup troubleshooting, The product will not turn - with windows 7

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