HP Photosmart C4340 Basics Guide - Page 60

2.

Gently pull the paper out of the rollers.

CAUTION:

If the paper tears when you are removing it from the rollers, check the rollers

and wheels for torn pieces of paper that might be remaining inside the product. If you do not

remove all the pieces of paper from the product, more paper jams are likely to occur.

3.

Replace the rear door. Gently push the door forward until it snaps into place.

4.

Press the button next to

OK

to continue the current job.

Print cartridge troubleshooting

If you are experiencing problems with printing, you might have a problem with one of the print

cartridges. For more information, see

“

Replace the print cartridges” on page 32

in this guide.

Support process

If you have a problem, follow these steps:

1.

Check the documentation that came with the HP All-in-One.

2.

Visit the HP online support Web site at

www.hp.com/support

. HP online support is available to

all HP customers. It is the fastest source for up-to-date device information and expert assistance

and includes the following features:

•

Fast access to qualified online support specialists

•

Software and driver updates for the HP All-in-One

•

Valuable HP All-in-One and troubleshooting information for common problems

•

Proactive device updates, support alerts, and HP newsgrams that are available when you

register the HP All-in-One

3.

Call HP support. Support options and availability vary by device, country/region, and language.

For a list of support phone numbers, see the printed documentation that came with the product.

Chapter 4

58

Troubleshooting and support

Troubleshooting and support

Section	Page
Contents	3
HP All-in-One overview	4
The HP All-in-One at a glance	4
Control panel buttons	5
Find more information	6
Fax setup	8
Set up the HP All-in-One for faxing	8
Choose the correct fax setup for your home or office	9
Select your fax setup case	10
Case A: Separate fax line (no voice calls received)	12
Case B: Set up the HP All-in-One with DSL	13
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	14
Case D: Fax with a distinctive ring service on the same line	15
Case E: Shared voice/fax line	16
Case F: Shared voice/fax line with voice mail	17
Case G: Fax line shared with computer dial-up modem (no voice calls received)	18
Case H: Shared voice/fax line with computer dial-up modem	19
Case I: Shared voice/fax line with answering machine	21
Case J: Shared voice/fax line with computer dial-up modem and answering machine	22
Case K: Shared voice/fax line with computer dial-up modem and voice mail	24
Change settings on the HP All-in-One to receive faxes	26
Choose the recommended answer setting for your setup	26
Change the answer ring pattern for distinctive ringing	26
Set the fax header	27
Test your fax setup	27
Use the HP All-in-One features	29
Load originals and load paper	29
Avoid paper jams	30
Print 10 x 15 cm (4 x 6 inch) photos	30
Scan an image	31
Make a copy	32
Send a basic fax	32
Receive a fax	33
Replace the print cartridges	34
Clean the HP All-in-One	37
Clean the glass	37
Clean the lid backing	37
Troubleshooting and support	39
Uninstall and reinstall the software	39
Setup troubleshooting	40
The product will not turn on	40
Fax setup troubleshooting	43
The product is having problems sending and receiving faxes	43
The product cannot receive faxes, but can send faxes	48
Fax tones are recorded on my answering machine	52
The product cannot send faxes, but can receive faxes	54
The fax test failed	54
Clear paper jams	59
Print cartridge troubleshooting	60
Support process	60
Technical information	61
System requirements	61
Product specifications	61
Regulatory notices	61

HP Photosmart C4340 Basics Guide - Page 60

Print cartridge troubleshooting, Support process, If you have a problem, follow these steps - driver software

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