HP Photosmart Ink Advantage e-All-in-One Printer - K510 User Guide - Page 33

9 HP support • Phone support period • Placing a call • Additional warranty options • Clear the paper jam from the rear access door Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to HP.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Photosmart Ink Adv K510) • Serial number (located on the back or bottom of the product) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)? For the list of support phone numbers, visit HP.com/support. Additional warranty options Extended service plans are available for the HP Photosmart at additional costs. Go to HP.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans. Clear the paper jam from the rear access door To clear a paper jam from the rear access door 1. Turn product off. 2. Remove rear door. HP support 3. Remove jammed paper. HP support 31