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HP Presario SG3500 Getting Started Guide - Page 129

Troubleshooting the HP Media Drive, Write Cache Enable does not stay enabled

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Troubleshooting the HP Media Drive Microsoft updates Make sure you have the latest Microsoft operating system service packs and other Windows updates installed on your system before you try to troubleshoot a drive problem. These service packs are issued to fix bugs, add drivers, and enhance the security features of your system. See http://support.microsoft.com for details about how to install service packs and Windows updates in your system. Contact Microsoft Customer Service for information about obtaining these system enhancements if you do not have Internet access. Drive does not appear on my computer Try the following solutions in the order listed: 1 Check to see if the drive is on. The power LED on the front of the drive should be lit. 2 Check that the USB cable is securely and properly connected to the drive and the USB connector on the computer. 3 While the computer is turned on, unplug the USB cable. Wait 10 seconds, and then reconnect the USB cable. 4 See if the computer is recognizing the USB port you are using by checking in the Device Manager window. See the documentation that came with the computer for more information. Data transfer rate seems slow with my USB 2.0 adapter card The HP Media Drive operates as fast as the host adapter card allows (up to the maximum burst rate of 480MB/sec.). If you are having performance issues, make sure that the USB 2.0 card drivers are the most current available and are installed properly. HP Media Drive software has stopped working Reinstall the software. Refer to the software and drivers installation instructions that came with the HP Media Drive. Write Cache Enable does not stay enabled For protection of your data, Write Cache Enable is turned off with the HP Pocket Media Drive. For more information, go to: http://www.hp.com/support Using the HP Personal Media Drive and HP Pocket Media Drive 121

Section	Page
Table of Contents	3
Setting Up the Computer	9
Putting the Computer Together	9
Placing the computer in the proper location	9
Using surge protection	9
Connecting to the computer	10
Connecting a Digital Camera (Photo or Video)	12
Connecting Other Devices	14
Storing Documentation and Recovery Discs	14
Adjusting the Monitor	15
Adjusting the screen resolution by using Vista	15
Adjusting the screen resolution by using the NVIDIA Control Panel	15
Setting Up a Local Area Network	16
Setting Up a Wired (Ethernet) Connection	17
Integrated Wireless Devices	17
Connecting the Wireless LAN Device	18
Checking the wireless LAN device installation	18
Using wireless security features	19
Connecting a Modem	20
Connecting Speakers or Microphone	21
Sound Connector Types	21
Connecting a Microphone	24
Speaker Configurations	25
Speaker types	26
Connecting 2/2.1 (Two speakers and a subwoofer) audio speakers	26
Connecting 4.1 (Four speakers and a subwoofer) audio speakers	27
Connecting 5.1 (Five speakers and a subwoofer) audio speakers	28
Connecting 7.1 (Seven speakers and a subwoofer) audio speakers	30
Connecting your home stereo system (optional)	31
2.1 home stereo installation	32
5.1 home audio installation	33
5.1 home audio installation procedure	33
7.1 home audio installation	35
7.1 home audio installation procedure	36
Connecting digital audio	37
Connecting Headphones	38
Using a 2.1 speaker system with headphones	38
Using a 5.1 to 7.1 speaker system with headphones	38
Connecting Speakers Using the Creative Sound Blaster X-Fi Sound Card	39
Connecting the speakers	39
Connecting the FlexiJack connector	40
Getting Help	41
Finding Onscreen Guides	41
Finding Guides on the Web	41
Using the Onscreen Help and Support Center	42
Using the PC Help & Tools Folder	42
Using the hardware diagnostic tools	42
Using HP Total Care Advisor Software	43
Turning On the Computer for the First Time	45
Turning Off the Computer	46
Using Shut Down	46
Using Lock	47
Using Sleep mode	47
Using Hibernate mode	48
Automatic Sleep, Hibernate, or Away mode	49
Restarting the Computer	49
Connecting to the Internet	50
Using the Computer with Safety and Comfort	51
Setting Up User Accounts	51
Protecting the Computer	52
Using passwords	53
Using antivirus software	54
Using firewall software	55
Configuring the computer for automatic Microsoft software updates	55
Installing critical security updates	56
Guidelines for Installing Software and Hardware Devices	57
Transferring Files and Settings from an Old Computer to a New Computer	58
Using the Keyboard	59
Identifying Keyboard Features	59
Alphanumeric keys	59
Function keys	60
Edit keys	60
Arrow keys	61
Numeric keys	61
Keyboard indicators	62
Special keyboard buttons	62
Identifying Special Keyboard Buttons	63
Customizing the keyboard buttons	66
Keyboard Shortcuts	66
Wireless Mouse and Keyboard Troubleshooting	67
Synchronizing a wireless mouse and keyboard	67
Using the Mouse	69
Using the Mouse Buttons	70
Scrolling	70
Autoscrolling	71
Panning	71
Changing Mouse Settings	71
Switching mouse button functions	71
Changing mouse pointer speed	72
Changing the double-click speed	72
Turning on the ClickLock option	72
Changing the scroll wheel speed	73
Wireless Mouse and Keyboard Troubleshooting	73
Configuring Speaker and Sound Options	75
Adjusting speaker volume	76
Selecting a microphone	77
Configuring audio output	77
Using the Creative Sound Blaster X-Fi or X-Fi Fatality audio card	78
Configuring the FlexiJack connector	79
Sound Blaster X-Fi configuration modes	79
Configuring speakers with Realtek HD Audio Manager	80
The Realtek HD Audio Manager control screens	81
Configuring sound for recording with the Realtek HD Audio Manager	83
Retasking front panel audio connectors	84
Configuring multistreaming audio	85
When to use multistreaming audio	86
Setting up multistreaming audio	86
Selecting recording devices	87
Resolving sound issues	88
Introducing Your Computer Software	89
Learning More About Software	89
Using the Desktop	89
Removing desktop icons	90
Retrieving desktop icons	90
Removing files permanently	90
Using the Windows Start Button Menu	90
Using the All Programs menu	90
Organizing the All Programs list	91
Using the Control Panel	91
Resizing Windows	92
Working with Digital Images	93
About the Internet	93
Using a Browser	94
Searching the Internet	94
Restricting Internet content	95
Using the Norton Internet Security Antivirus Software	96
Configuring and registering Norton Internet Security software	96
Manually running a scan	96
Setting a Full System Scan time	97
Setting up a Custom Scan time	97
Sending and Receiving E-Mail	98
Using Windows Mail	98
Using the e-mail program provided by your ISP	98
Software Quick Reference Table	99
Managing Files	103
Organizing Files with Folders	103
Creating Folders	104
Moving Files	104
Finding Files	105
Renaming Files	106
Deleting Files	106
Retrieving Files from the Recycle Bin	107
Copying Files	107
Using a Printer	108
Using CD and DVD Media Drives	109
Using the CD and DVD Drives	109
Handling CDs and DVDs	110
Inserting and removing CDs and DVDs	110
Compatibility Information	112
Disc Features and Compatibility Table	113
Optical Drive Quick Reference Table	114
Using Blu-ray and HD Disc Drives	115
Using the Memory Card Reader	117
Media Insertion Guide	118
Understanding the Activity Light	121
Formatting a Memory Card	121
Troubleshooting the Memory Card Reader	122
Using the HP Personal Media Drive and HP Pocket Media Drive	123
Connecting the Drive	124
Inserting the Drive into an HP Drive Bay	124
Connecting the Drive to a Computer Without a Drive Bay	125
Locating the Drive and Assigning a Drive Letter	126
Using the Drive	127
Transferring files to another computer manually	127
Disconnecting the Drive	128
Troubleshooting the HP Media Drive	129
Playing CDs, DVDs, or VCDs	131
Playing Music CDs	131
Playing CDs with Windows Media Player	131
Playing DVDs	132
Troubleshooting poor playback when playing DVDs	132
Using country/region codes	133
Playing DVDs with Windows Media Player	133
Using DVD Play to Play DVDs, Videos, High-Definition DVDs, and Blu-ray DVDs	134
Playing Video CDs (VCDs)	136
Playing video CDs (VCDs) with Windows Media Player	136
Creating Audio and Data Discs	137
Erasing Rewritable Discs Before Recording	138
Working with Audio CDs	138
Audio CD tips	139
Before you begin creating discs	140
Creating audio CDs	140
Creating video discs	141
Copying a disc	142
Creating data discs	143
Making a disc label using LightScribe Technology	144
Making a paper disc label	145
Creating Movies by Using muvee autoProducer	147
Basic steps for making a movie	147
Using muvee autoProducer	149
Getting started	149
Capturing video from a digital video camera	151
Adding videos	152
Adding pictures	154
Adding music	155
Selecting the style	155
Changing the settings	155
Making the movie	157
Previewing the movie	157
Modifying the movie	158
Saving the movie project	159
Recording the movie project to disc	159
Upgrading muvee autoProducer	161
Supported muvee autoProducer output file types	161

Match case Limit results 1 per page

Using the HP Personal Media Drive and HP Pocket Media Drive

121

Troubleshooting the HP Media Drive

Microsoft updates

Make sure you have the latest Microsoft operating system service packs and other

Windows updates installed on your system before you try to troubleshoot a drive problem.

These service packs are issued to fix bugs, add drivers, and enhance the security features

of your system. See

http://support.microsoft.com

for details about how to install

service packs and Windows updates in your system. Contact Microsoft Customer Service

for information about obtaining these system enhancements if you do not have Internet

access.

Drive does not appear on my computer

Try the following solutions in the order listed:

Check to see if the drive is on. The power LED on the front of the drive should be lit.

Check that the USB cable is securely and properly connected to the drive and the USB

connector on the computer.

While the computer is turned on, unplug the USB cable. Wait 10 seconds, and then

reconnect the USB cable.

See if the computer is recognizing the USB port you are using by checking in the

Device Manager window. See the documentation that came with the computer for

more information.

Data transfer rate seems slow with my USB 2.0 adapter card

The HP Media Drive operates as fast as the host adapter card allows (up to the maximum

burst rate of 480MB/sec.). If you are having performance issues, make sure that the

USB 2.0 card drivers are the most current available and are installed properly.

HP Media Drive software has stopped working

Reinstall the software. Refer to the software and drivers installation instructions that came

with the HP Media Drive.

Write Cache Enable does not stay enabled

For protection of your data, Write Cache Enable is turned off with the HP Pocket Media

Drive. For more information, go to:

http://www.hp.com/support