HP ProBook x360 Maintenance and Service Guide

HP ProBook x360 Manual

HP ProBook x360 manual content summary:

  • HP ProBook x360 | Maintenance and Service Guide - Page 1
    Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • HP ProBook x360 | Maintenance and Service Guide - Page 2
    updates. Go to http://www.microsoft.com for details. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on
  • HP ProBook x360 | Maintenance and Service Guide - Page 3
    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
  • HP ProBook x360 | Maintenance and Service Guide - Page 4
    iv Safety warning notice
  • HP ProBook x360 | Maintenance and Service Guide - Page 5
    ...20 Plastics Kit ...20 Miscellaneous parts ...21 4 Removal and replacement procedures preliminary requirements 23 Tools required ...23 Service considerations ...23 Plastic parts ...23 Cables and connectors ...23 Drive handling ...23 Workstation guidelines ...24 Electrostatic discharge information
  • HP ProBook x360 | Maintenance and Service Guide - Page 6
    5 Removal and replacement procedures for authorized service provider parts 29 Component replacement procedures ...29 Preparation ...49 Keyboard with top cover ...50 6 Computer Setup (BIOS), TPM, and HP Sure Start 53 Using Computer Setup ...53 Navigating and selecting in Computer Setup 53
  • HP ProBook x360 | Maintenance and Service Guide - Page 7
    Windows hardware failure ID code 61 Accessing HP PC Hardware Diagnostics Windows 61 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support 61 Accessing HP PC Hardware Diagnostics Windows from Support Assistant 62 Downloading HP PC Hardware Diagnostics Windows 62 Downloading the
  • HP ProBook x360 | Maintenance and Service Guide - Page 8
    11 Power cord set requirements ...77 Requirements for all countries ...77 Requirements for specific countries and regions 77 12 Recycling ...79 Index ...81 viii
  • HP ProBook x360 | Maintenance and Service Guide - Page 9
    components and their descriptions Category Description Product Name HP ProBook x360 435 G7 Notebook PC Processors AMD® processors AMD privacy, with HD + IR camera Memory Two memory module slots supporting up to 16 GB of RAM Both slots are accessible/upgradeable by IT or self-maintainers
  • HP ProBook x360 | Maintenance and Service Guide - Page 10
    on LAN (via out-of-band): HP USB-C Dock G5HP USB-C/A Universal Dock G2, HP USB-C Dock G4, HP Thunderbolt Dock 120W G2, and HP USB-C Mini Dock The following support S0/S0x/S4/S5 MPAT (via out-of-band): HP USB-C Dock G5, HP USB-C/A Universal Dock G2, HP USB-C Dock G4, HP Thunderbolt Dock 120W G2, and
  • HP ProBook x360 | Maintenance and Service Guide - Page 11
    privacy Backlit, spill resistant, with HP Dura Keys, for second camera, privacy Clickpad requirements Support for Microsoft® precision touchpad default gestures No hybrid mode support Power requirements Battery 3 cell, 45 Whr, lithium polymer, HP Long Life HP Fast Charge Technology Smart AC
  • HP ProBook x360 | Maintenance and Service Guide - Page 12
    authentication (password) Hardware-enforced firmware protection: HP Hardware Root of Trust + Sure Start for Plus Single LanguageAPAC EM PPP Windows 10 Home 64 Plus Single Language India Market PPP Windows 10 Home 64 Plus Single Language Indonesia Market support 4 Chapter 1 Product description
  • HP ProBook x360 | Maintenance and Service Guide - Page 13
    Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Pro 64 CBB 1903 Windows 10 Enterprise 64 Tested and documented Windows 10 Enterprise 64 LTSC 1809 (upon request) Serviceability End user replaceable parts AC adapter 5
  • HP ProBook x360 | Maintenance and Service Guide - Page 14
    6 Chapter 1 Product description
  • HP ProBook x360 | Maintenance and Service Guide - Page 15
    Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device
  • HP ProBook x360 | Maintenance and Service Guide - Page 16
    Table 2-1 Right-side components and their descriptions (continued) Component Description (3) HDMI port Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.
  • HP ProBook x360 | Maintenance and Service Guide - Page 17
    cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen. (2) USB SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off. (3) Vent Enables
  • HP ProBook x360 | Maintenance and Service Guide - Page 18
    the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. Touchpad components Identify the touchpad components. To
  • HP ProBook x360 | Maintenance and Service Guide - Page 19
    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Lights Identify the lights on the computer. Table 2-5 Lights and their descriptions Component (1) Caps lock light (2)
  • HP ProBook x360 | Maintenance and Service Guide - Page 20
    computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your notebook does not include
  • HP ProBook x360 | Maintenance and Service Guide - Page 21
    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only). ● When the
  • HP ProBook x360 | Maintenance and Service Guide - Page 22
    Table 2-7 Special keys and their descriptions (continued) Component (2) fn key (3) Windows key (4) Action keys (5) Power button Description Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Opens the Start
  • HP ProBook x360 | Maintenance and Service Guide - Page 23
    computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you might be asked for the
  • HP ProBook x360 | Maintenance and Service Guide - Page 24
    Table 2-10 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices
  • HP ProBook x360 | Maintenance and Service Guide - Page 25
    improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key
  • HP ProBook x360 | Maintenance and Service Guide - Page 26
    Table 3-1 Computer major component descriptions and part numbers Item Component (1) Display assembly 250 nits, with HD camera 250 nits, with HD + IR camera 400 nits, with HD camera 400 nits, with HD + IR camera 1000 nits, with HD camera, privacy 1000 nits, with HD + IR camera, privacy (2)
  • HP ProBook x360 | Maintenance and Service Guide - Page 27
    ) Item Component Spare part number (12) Fan M03432-001 (13) WLAN module Intel Wireless-AC 9260 802.11ac 2 × 2 WiFi + Bluetooth 5 (non-vPro, supporting gigabit file transfer L16647-002 speeds) Intel Wi-Fi 6 AX200 802.11ax 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) L35282-002 Realtek RTL8822CE 802
  • HP ProBook x360 | Maintenance and Service Guide - Page 28
    Table 3-2 Cable descriptions and part numbers (continued) Item Component (1) Touchpad cable (2) Fingerprint sensor cable (3) Rear camera cable Brackets To identify the brackets, use this illustration and table. Spare part number Table 3-3 Bracket descriptions and part numbers Item
  • HP ProBook x360 | Maintenance and Service Guide - Page 29
    Table 3-4 Plastics Kit description and part number Item Component Plastics Kit, includes: (1) Plastic system board bracket (2) Fingerprint reader insert (for models without a fingerprint sensor) Camera thermal shield (not illustrated) Miscellaneous parts To identify the miscellaneous parts,
  • HP ProBook x360 | Maintenance and Service Guide - Page 30
    Table 3-5 Miscellaneous part descriptions and part numbers (continued) Component India Israel Italy Japan North America People's Republic of China South Africa South Korea Switzerland Taiwan Thailand United Kingdom Power cord (C7, 1.0 m) Japan Spare part number
  • HP ProBook x360 | Maintenance and Service Guide - Page 31
    Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed
  • HP ProBook x360 | Maintenance and Service Guide - Page 32
    surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures foam. ● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ●
  • HP ProBook x360 | Maintenance and Service Guide - Page 33
    IMPORTANT: To prevent damage to the device when you remove or install internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the
  • HP ProBook x360 | Maintenance and Service Guide - Page 34
    added protection. ● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas. ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. Recommended materials and equipment HP recommends
  • HP ProBook x360 | Maintenance and Service Guide - Page 35
    ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque
  • HP ProBook x360 | Maintenance and Service Guide - Page 36
    28 Chapter 4 Removal and replacement procedures preliminary requirements
  • HP ProBook x360 | Maintenance and Service Guide - Page 37
    . For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 45 screws when you service the parts described in this chapter
  • HP ProBook x360 | Maintenance and Service Guide - Page 38
    illustration. Table 5-2 Battery description and part number Description Battery (3 cell, 45 Whr) Spare part number L78125-006 30 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP ProBook x360 | Maintenance and Service Guide - Page 39
    . ● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case. These actions can apply undue force on the battery with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the
  • HP ProBook x360 | Maintenance and Service Guide - Page 40
    . Table 5-4 Solid-state drive descriptions and part numbers Description 512 GB, PCIe, TLC 512 GB, PCIe, value 32 Chapter 5 Removal and replacement procedures for authorized service provider parts Spare part number L85360-002 L85364-002
  • HP ProBook x360 | Maintenance and Service Guide - Page 41
    Table 5-4 Solid-state drive descriptions and part numbers (continued) Description 256 GB, PCIe, value 128 GB, SATA-3, TLC Spare part number L85354-002 L85346-002 Before removing the solid-state drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page
  • HP ProBook x360 | Maintenance and Service Guide - Page 42
    . Table 5-5 Memory module descriptions and part numbers Description 16 GB, DDR4-3200 Spare part number L67710-002 34 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP ProBook x360 | Maintenance and Service Guide - Page 43
    Table 5-5 Memory module descriptions and part numbers (continued) Description 8 GB, DDR4-3200 4 GB, DDR4-3200 Spare part number L46598-002 L83673-002 Before removing the memory, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the
  • HP ProBook x360 | Maintenance and Service Guide - Page 44
    until it is seated (2). 2. Press down on the module until the side retention clips snap into place (3). 36 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP ProBook x360 | Maintenance and Service Guide - Page 45
    . If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the
  • HP ProBook x360 | Maintenance and Service Guide - Page 46
    to install the WLAN module. RTC battery To remove the RTC battery, use this procedure and illustration. 38 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP ProBook x360 | Maintenance and Service Guide - Page 47
    Table 5-7 RTC battery description and part number Description RTC battery Spare part number L13694-001 Before removing the RTC battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 29). 2. Remove the bottom cover (Bottom cover on page 29). 3.
  • HP ProBook x360 | Maintenance and Service Guide - Page 48
    (4). 3. To remove the camera module, disconnect the camera cable from the ZIF connector on the camera board (1). 40 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP ProBook x360 | Maintenance and Service Guide - Page 49
    4. Remove the two M2.0 × 3.0 screws (2) that secure the camera module bracket, remove the bracket (3), and then remove the camera (4). Fan Reverse this procedure to install the rear camera and rear camera board. To remove the fan, use this procedure and illustration. Table 5-9 Fan description and
  • HP ProBook x360 | Maintenance and Service Guide - Page 50
    , loosen the four captive Phillips screws (1) that secure the heat sink, and then remove the heat sink (2). 42 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP ProBook x360 | Maintenance and Service Guide - Page 51
    2. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal
  • HP ProBook x360 | Maintenance and Service Guide - Page 52
    Phillips M2.5 × 7.0 screws (1) that secure the display to the computer. 5. Rotate the computer to open the hinges (2). 44 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP ProBook x360 | Maintenance and Service Guide - Page 53
    6. Separate the computer from the display (3). Reverse this procedure to replace the display assembly. System board To remove the system board, use these procedures and illustrations. Table 5-12 System board descriptions and part numbers Description System board (includes processor): All system
  • HP ProBook x360 | Maintenance and Service Guide - Page 54
    the computer. 3. Remove the three Phillips M2.0 × 5.0 screws (2) from the plastic bracket, and then remove the bracket (3). 46 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP ProBook x360 | Maintenance and Service Guide - Page 55
    4. Remove the two Phillips M2.0 × 3.0 screws (4) that secure the metal USB port bracket to the computer. 5. Lift the right side of the system board upward (1). 6. Pull the board toward the right and out of the computer (2) while removing the metal bracket from the right side of the board (3).
  • HP ProBook x360 | Maintenance and Service Guide - Page 56
    the fan (see Fan on page 41). 5. Remove the system board (see System board on page 45). 48 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP ProBook x360 | Maintenance and Service Guide - Page 57
    Remove the fingerprint sensor: 1. Remove the Phillips M2.0 × 3.0 screw (1) that secures the fingerprint reader bracket to the computer, and then remove the bracket (2). 2. Remove the fingerprint reader sensor from the computer (3). Reverse this procedure to install the fingerprint sensor. Power
  • HP ProBook x360 | Maintenance and Service Guide - Page 58
    or region Spare part number Belgium -A41 Brazil -201 Bulgaria -261 Chile -161 Czech Republic/Slovakia -FL1 For use in country or region Iceland India Israel Italy Japan Spare part number -DD1 -D61 -BB1 -061 -291 For use in country or region Slovenia South Korea Spain Switzerland Taiwan
  • HP ProBook x360 | Maintenance and Service Guide - Page 59
    Table 5-17 Spare part country codes (continued) For use in country or region Spare part For use in country or number region Denmark, Finland, and Norway -DH1 The Netherlands French Canada -DB1 Northern Africa France -051 Portugal Germany -041 Romania Greece -151 Russia Hungary -
  • HP ProBook x360 | Maintenance and Service Guide - Page 60
    52 Chapter 5 Removal and replacement procedures for authorized service provider parts
  • HP ProBook x360 | Maintenance and Service Guide - Page 61
    Computer Setup, turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Navigating and selecting in the main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup, choose one of the following methods: ● To exit
  • HP ProBook x360 | Maintenance and Service Guide - Page 62
    HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting , follow these instructions: Do not review the prerequisites, you can check for
  • HP ProBook x360 | Maintenance and Service Guide - Page 63
    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP ProBook x360 | Maintenance and Service Guide - Page 64
    most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 56 Chapter 6 Computer Setup
  • HP ProBook x360 | Maintenance and Service Guide - Page 65
    Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that matches the type of computer
  • HP ProBook x360 | Maintenance and Service Guide - Page 66
    : If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. Changing the
  • HP ProBook x360 | Maintenance and Service Guide - Page 67
    of the operating system ● Platform-specific device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Restoring and recovery 59
  • HP ProBook x360 | Maintenance and Service Guide - Page 68
    60 Chapter 7 Backing up, restoring, and recovering
  • HP ProBook x360 | Maintenance and Service Guide - Page 69
    the on-screen instructions. ● If instructions for calling support are displayed. Follow those instructions. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support or HP Support Assistant. Accessing HP PC Hardware
  • HP ProBook x360 | Maintenance and Service Guide - Page 70
    to access it from HP Support Assistant. To access HP PC Hardware Diagnostics Windows from HP Support Assistant: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes. 3. Select
  • HP ProBook x360 | Maintenance and Service Guide - Page 71
    scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the Failure ID code. NOTE: To start diagnostics on
  • HP ProBook x360 | Maintenance and Service Guide - Page 72
    UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
  • HP ProBook x360 | Maintenance and Service Guide - Page 73
    by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP
  • HP ProBook x360 | Maintenance and Service Guide - Page 74
    66 Chapter 8 Using HP PC Hardware Diagnostics
  • HP ProBook x360 | Maintenance and Service Guide - Page 75
    9 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide
  • HP ProBook x360 | Maintenance and Service Guide - Page 76
    when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. 68 Chapter 9 Specifications
  • HP ProBook x360 | Maintenance and Service Guide - Page 77
    when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications (SATA-3) 69
  • HP ProBook x360 | Maintenance and Service Guide - Page 78
    70 Chapter 9 Specifications
  • HP ProBook x360 | Maintenance and Service Guide - Page 79
    nonvolatile memory that can contain personal data after the system has been turned off and the hard drive has been removed, use these instructions. HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in
  • HP ProBook x360 | Maintenance and Service Guide - Page 80
    Utilities. iv. Under Utilities, select Disk Sanitizer, select the hard drive with the data that you want to clear, and then follow the on-screen instructions to continue. NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet
  • HP ProBook x360 | Maintenance and Service Guide - Page 81
    usage Use this table to troubleshooting nonvolatile memory usage. Table 10-1 Troubleshooting steps for nonvolatile memory usage critical computer configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select products only) on page
  • HP ProBook x360 | Maintenance and Service Guide - Page 82
    Table 10-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile memory type , go to http://www.hp.com/ support. Select Identify your product for manuals and specific product information, and then follow the on-screen instructions.) Stores Management Engine Code
  • HP ProBook x360 | Maintenance and Service Guide - Page 83
    instructions. 2. What is a UEFI BIOS, and how is it different from a legacy BIOS? The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It replaces the older BIOS architecture but supports . HP has
  • HP ProBook x360 | Maintenance and Service Guide - Page 84
    screen instructions to continue. Using HP Sure Start (select products only) Select computer models are configured with HP HP Sure Start default configuration. Advanced users can customize the default configuration. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support
  • HP ProBook x360 | Maintenance and Service Guide - Page 85
    11 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the
  • HP ProBook x360 | Maintenance and Service Guide - Page 86
    Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 The People's Republic of China
  • HP ProBook x360 | Maintenance and Service Guide - Page 87
    dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the
  • HP ProBook x360 | Maintenance and Service Guide - Page 88
    80 Chapter 12 Recycling
  • HP ProBook x360 | Maintenance and Service Guide - Page 89
    PC Hardware Diagnostics UEFI downloading 64 starting 63 using 63 HP PC Hardware Diagnostics Windows accessing 61, 62 downloading 62 installing 63 using 61 HP Recovery media recovery 58 HP Sure Recover 59 HP Sure Start 71, 76 I illustrated parts catalog 17 internal microphones, identifying 9 J jacks
  • HP ProBook x360 | Maintenance and Service Guide - Page 90
    14 fn 14 Windows 14 L labels Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 left side components 8 lights camera 10 caps information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 65 using 64
  • HP ProBook x360 | Maintenance and Service Guide - Page 91
    system memory, removing personal data from volatile 71 system restore point, creating 57 T top cover/keyboard illustrated 17 spare part number 17 touchpad illustrated 17 removal 31 spare part number 17 spare part numbers 31 touchpad cable illustrated 19 spare part number 19 TPM settings 55
  • HP ProBook x360 | Maintenance and Service Guide - Page 92
    84 Index
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.