HP ProBook x360 Maintenance and Service Guide - Page 69

Using HP PC Hardware Diagnostics, Using HP PC Hardware Diagnostics Windows (select products only)

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8 Using HP PC Hardware Diagnostics The HP PC Hardware Diagnostics utility allows you to run diagnostics tests to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) a firmware feature called Remote HP PC Hardware Diagnostics UEFI. Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 62. Using an HP PC Hardware Diagnostics Windows hardware failure ID code When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. ▲ Depending on the instructions on the screen, choose one of these options: ● If failure ID link is displayed, select the link and follow the on-screen instructions. ● If instructions for calling support are displayed. Follow those instructions. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support or HP Support Assistant. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support. To access HP PC Hardware Diagnostics Windows from HP Help and Support: 1. Select the Start button, and then select HP Help and Support. 2. Select HP PC Hardware Diagnostics Windows. 3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on- screen instructions. NOTE: To stop a diagnostic test, select Cancel. Using HP PC Hardware Diagnostics Windows (select products only) 61

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8
Using HP PC Hardware Diagnostics
The HP PC Hardware Diagnostics utility allows you to run diagnostics tests to determine whether your
computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC
Hardware Diagnostics UEFI
(Unified
Extensible Firmware Interface), and (for select products only) a
firmware
feature called Remote HP PC Hardware Diagnostics UEFI.
Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer,
first
you must download and install
it. To download HP PC Hardware Diagnostics Windows, see
Downloading HP PC Hardware Diagnostics
Windows
on page
62
.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated.
▲
Depending on the instructions on the screen, choose one of these options:
●
If failure ID link is displayed, select the link and follow the on-screen instructions.
●
If instructions for calling support are displayed. Follow those instructions.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support or HP
Support Assistant.
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support.
To access HP PC Hardware Diagnostics Windows from HP Help and Support:
1.
Select the
Start
button, and then select
HP Help and Support
.
2.
Select
HP PC Hardware Diagnostics Windows
.
3.
When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.
NOTE:
To stop a diagnostic test, select
Cancel
.
Using HP PC Hardware Diagnostics Windows (select products only)
61