HP ProLiant DL388e HP ProLiant Gen8 Troubleshooting Guide Volume I: Troublesho - Page 41
Drives are not recognized
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o Dynamic Smart Array driver o Host bus adapter firmware o Expander backplane SEP firmware o System ROM 3. Be sure the drive or backplane is cabled properly. 4. Be sure the drive data cable is working by replacing it with a known functional cable. 5. Be sure drive blanks are installed properly when the server is operating. Drives may overheat and cause sluggish response or drive failure. 6. Run Insight Diagnostics ("HP Insight Diagnostics" on page 64) and replace failed components as indicated. 7. Run ACU ("Array Configuration Utility" on page 68) and check the status of the failed drive. 8. Be sure the replacement drives within an array are the same size or larger. 9. Be sure the replacement drives within an array are the same drive type, such as SAS, SATA, or SSD. 10. Power cycle the server. If the drive shows up, check to see if the drive firmware needs to be updated. Drives are not recognized Action: 1. Be sure no power problems (on page 35) exist. 2. Be sure no loose connections (on page 15) exist. 3. Check to see if an update is available for any of the following: o Smart Array Controller firmware o Dynamic Smart Array driver o Host bus adapter firmware o Expander backplane SEP firmware o System ROM 4. Be sure the drive or backplane is cabled properly. 5. Check the drive LEDs to be sure they indicate normal function. For information on drive LEDs, see "Drive LED definitions (on page 17)." For server-specific drive LED information, see the server documentation or the HP website (http://www.hp.com). 6. Be sure the drive is supported. To determine drive support, see the server QuickSpecs on the HP website (http://www.hp.com/go/productbulletin). 7. Be sure the drive bay is not defective by installing the hard drive in another bay. 8. When the drive is a replacement drive on an array controller, be sure that the drive is the same type and of the same or larger capacity than the original drive. 9. Run HP Insight Diagnostics (on page 64). Then, replace failed components as indicated. 10. When using an array controller, be sure the drive is configured in an array. Run ACU ("Array Configuration Utility" on page 68). 11. Be sure that the correct controller drivers are installed, and that the controller supports the hard drives being installed. Hardware problems 41