HP ProLiant DL388e HP ProLiant Gen8 Troubleshooting Guide Volume I: Troublesho - Page 82
Reports and logs
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o /etc/modules.conf or /etc/conf.modules o /etc/lilo.conf or /etc/grub.conf or /boot/grub/menu.lst or boot/grub/grub.conf o /etc/fstab • Capture the cfg2html report. For more information, see the cfg2html website (http://www.cfg2html.com). • If HP drivers are installed: o Version of the SPP used o List of drivers from the SPP (/var/log/hppldu.log) • A list of each third-party hardware component installed, with the firmware revisions • A list of each third-party software component installed, with the versions • A detailed description of the problem and any associated error messages Oracle Solaris operating systems Collect the following information: • Operating system version number • Type of installation selected: Interactive, WebStart, or Customer JumpStart • Which software group selected for installation: End User Support, Entire Distribution, Developer System Support, or Core System Support • If HP drivers are installed with a DU: o DU number o List of drivers in the DU diskette • The drive subsystem and file system information: o Number and size of partitions and logical drives o File system on each logical drive • A list of all third-party hardware and software installed, with versions • A detailed description of the problem and any associated error messages • Printouts or electronic copies (to e-mail to a support technician) of: o /usr/sbin/crash (accesses the crash dump image at /var/crash/$hostname) o /var/adm/messages o /etc/vfstab o /usr/sbin/prtconf Reports and logs The reports and logs in this section may be required before you contact HP. Contacting HP 82