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HP ProLiant DL388e HP ProLiant Gen8 Troubleshooting Guide Volume I: Troublesho - Page 95

Option ROM Configuration for Arrays ORCA

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Linux 57, 81, 86, 88 log, Active Health System logs 82 loose connections 15 84, 85 M maintenance and service guide 76 maintenance guidelines 71, 78 Management CD 78 media issue, tape drive 49 memory 45, 76 memory count error 46 memory not recognized 46 memory problems 45, 46 memory, Advanced ECC 68 memory, configuring 77 memory, installing 16 memory, online spare 68 MicroSD card 43 Microsoft operating systems 80 minimum hardware configuration 14 monitor 50, 51 mouse 51 mouse problems 51 N network connection problems 58 network controllers 52, 53 network interconnect blades 53 new hardware 37 notices 74 O Onboard Administrator 19, 21, 22 online spare memory 68 online troubleshooting resources 73 operating system crash 55 operating system problems 55 operating system updates 56 operating system version support 72, 77 operating systems 55, 56, 57, 72, 77, 80 operating systems supported 72, 77 Option ROM Configuration for Arrays (ORCA) 61, 69 options 61, 74 Oracle Solaris 82 ORCA (Option ROM Configuration for Arrays) 61, 69 OS boot problems flowchart 31 OS installation 43 P parameters 58 part numbers 76 patches 56 PCI boards 39 phone numbers 79 POST problems flowchart 30, 31 power button LED 18 power calculator 77 power cord 10 Power On/Standby button 18 power problems 35, 36 power source 35 power supplies 36 powering up 66 power-on problems flowchart 27, 28 pre-diagnostic steps 9 preparation procedures 12 preparing the server for diagnosis 12 pro-active notification 72 processor problems 13, 47, 48 processor tool 13 product configuration resources 75 product features 61, 74 Product ID 68 product information resources 75 product installation resources 75 Q QuickSpecs 61, 74, 75, 76 R rack stability 10 rack warnings 10 RBSU (ROM-Based Setup Utility) 40, 61, 66, 67, 68 RBSU configuration 66 read/write issue, tape drive 49 reconfiguring software 56 redundant ROM 59, 71 registering the server 75 reloading software 56 remote diagnosis flowchart 25 remote ROM flash 58 remote ROM flash problems 58 remote troubleshooting 19, 20, 21, 22 reports 82 required information 79, 80 Index 95

Section	Page
HP ProLiant Gen8 Troubleshooting Guide Volume I: Troubleshooting	1
Abstract	1
Notice	2
Contents	3
Using this guide	7
How to use this guide	7
What's new	8
Revision history	8
669443-xx1 (March 2012)	8
Troubleshooting preparation	9
Pre-diagnostic steps	9
Important safety information	9
Symbols on equipment	9
Warnings and cautions	10
Electrostatic discharge	11
Preventing electrostatic discharge	11
Grounding methods to prevent electrostatic discharge	11
Symptom information	12
Prepare the server for diagnosis	12
Performing processor procedures in the troubleshooting process	13
Breaking the server down to the minimum hardware configuration	14
Common problem resolution	15
Loose connections	15
Service notifications	15
Firmware updates	15
Server updates with an HP Trusted Platform Module and BitLocker enabled	16
DIMM handling guidelines	16
DIMM installation and configuration guidelines	17
Component LED definitions	17
SAS, SATA, and SSD drive guidelines	17
Drive LED definitions	17
System power LED definitions	18
Health status LED bar definitions	18
Remote troubleshooting	19
Remote troubleshooting tools	19
Remote access to the VCM	20
Using HP iLO for remote troubleshooting of servers and server blades	20
Using Onboard Administrator for remote troubleshooting of server blades	21
Using the OA CLI	22
Diagnostic flowcharts	23
Troubleshooting flowcharts	23
Using the Diagnostic flowcharts	23
Troubleshooting flowchart reference websites	23
Start diagnosis flowchart	25
Remote diagnosis flowchart	25
General diagnosis flowchart	26
Power-on problems flowchart	27
Server power-on problems flowchart	27
Server blade power-on problems flowchart	28
POST problems flowchart	30
Server POST problems flowchart	30
Server blade POST problems flowchart	31
Operating system boot problems flowchart	31
Fault indications flowchart	32
Server fault indications flowchart	33
Server blade fault indications flowchart	34
Hardware problems	35
Procedures for all ProLiant servers	35
Power problems	35
Power source problems	35
Power supply problems	36
UPS problems	36
UPS is not working properly	36
Low battery warning is displayed	37
One or more LEDs on the UPS is red	37
General hardware problems	37
Problems with new hardware	37
Unknown problem	38
Third-party device problems	39
Testing the device	39
Internal system problems	40
CD-ROM and DVD drive problems	40
System does not boot from the drive	40
Data read from the drive is inconsistent, or drive cannot read data	40
Drive is not detected	40
Drive problems (hard drives and solid state drives)	40
Drives are failed	40
Drives are not recognized	41
Data is inaccessible	42
Server response time is slower than usual	42
HP SmartDrive icons or LEDs illuminate errors for the wrong drive or an error message is displayed in POST, ACU, or ADU	42
Storage problems	43
When installing an OS, the OS installation does not recognize the HP Dynamic Smart Array B120i RAID controller or HP Dynamic Smart Array B320i RAID controller drives	43
Data failure or disk errors on a server with a 10 SFF drive backplane or a 12 LFF drive backplane	43
Data failure or disk errors on a server with a 25 SFF drive backplane	43
SD and MicroSD card problems	43
System does not boot from the drive	43
USB drive key problems	43
System does not boot from the drive	43
Fan problems	44
General fan problems are occurring	44
Hot-plug fan problems are occurring	44
All fans in an HP BladeSystem c-Class enclosure are operating at a high speed	44
HP Trusted Platform Module problems	45
Memory problems	45
General memory problems are occurring	45
Server is out of memory	46
Memory count error exists	46
Server fails to recognize existing memory	46
Server fails to recognize new memory	46
Processor problems	47
Unsupported processor stepping with Intel® processors	47
Updating system ROM without removing the processor	48
Updating system ROM after removing the processor	48
Unsupported processor stepping with AMD processors	48
Tape drive problems	48
Stuck tape issue	48
Read/write issue	49
Backup issue	49
Media issue	49
Graphics and video adapter problems	50
General graphics and video adapter problems are occurring	50
External device problems	50
Video problems	50
Screen is blank for more than 60 seconds after you power up the server	50
Monitor does not function properly with energy saver features	51
Video colors are wrong	51
Slow-moving horizontal lines are displayed	51
Mouse and keyboard problems	51
Cable problems	52
Drive errors, retries, timeouts, and unwarranted drive failures when using an older Mini SAS cable	52
Network controller or FlexibleLOM problems	52
Network controller or FlexibleLOM is installed but not working	52
Network controller or FlexibleLOM has stopped working	53
Network controller or FlexibleLOM stopped working when an expansion board was added	53
Problems are occurring with the network interconnect blades	53
Controller problems	53
HP Dynamic Smart Array B320i or HP Dynamic Smart array B120i drives are not found when RAID mode is disabled	53
Data located on drives accessed in RAID mode is not compatible with data accessed from non-RAID mode.	54
The Smart Array controller does not show logical drives after moving drives to a new server or JBOD	54
Drive roaming	54
Expansion board problems	54
System requests recovery method during expansion board replacement	54
Software problems	55
Operating system problems and resolutions	55
Operating system problems	55
Operating system locks up	55
Errors are displayed in the error log	55
Problems occur after the installation of a service pack	55
Operating system updates	56
Restoring to a backed-up version	56
When to reconfigure or reload software	56
Linux resources	57
Application software problems	57
Software locks up	57
Errors occur after a software setting is changed	57
Errors occur after the system software is changed	57
Errors occur after an application is installed	57
ROM problems	58
Remote ROM flash problems	58
Command-line syntax error	58
Access denied on target computer	58
Invalid or incorrect command-line parameters	58
Network connection fails on remote communication	58
Failure occurs during ROM flash	58
Target system is not supported	58
System requests recovery method during a firmware update	58
Updating firmware	59
Boot problems	59
Server does not boot	59
Software tools and solutions	61
Server mode	61
Server QuickSpecs	61
HP iLO Management Engine	61
HP iLO	61
Active Health System	62
Integrated Management Log	63
Intelligent Provisioning	63
HP Insight Diagnostics	64
HP Insight Diagnostics survey functionality	64
Erase Utility	64
HP Insight Remote Support software	65
Scripting Toolkit	65
HP Service Pack for ProLiant	65
HP Smart Update Manager	66
HP ROM-Based Setup Utility	66
Using RBSU	66
Auto-configuration process	67
Boot options	67
Configuring AMP modes	68
Re-entering the server serial number and product ID	68
Utilities and features	68
Array Configuration Utility	68
Option ROM Configuration for Arrays	69
ROMPaq utility	70
Automatic Server Recovery	70
USB support	70
Redundant ROM support	71
Safety and security benefits	71
Keeping the system current	71
Drivers	71
Software and firmware	71
Version control	72
System ROMPaq Firmware Upgrade Utility	72
HP Operating Systems and Virtualization Software Support for ProLiant Servers	72
Change control and proactive notification	72
HP resources for troubleshooting	73
Online resources	73
HP Technical Support website	73
HP Guided Troubleshooting website	73
Troubleshooting resources for previous HP ProLiant server models	73
Server blade enclosure troubleshooting resources	73
Error message resources	73
Server documentation	74
Product QuickSpecs	74
White papers	74
Service notifications, advisories, and notices	74
Subscription services	74
HP Technology Service Portfolio	75
Product information resources	75
Additional product information	75
Registering the server	75
Overview of server features and installation instructions	75
Key features, option part numbers	76
Server and option specifications, symbols, installation warnings, and notices	76
Teardown procedures, part numbers, specifications	76
Technical topics	76
Product installation resources	76
Switch settings, LED functions, drive, memory, expansion board and processor installation instructions, and board layouts	76
External cabling information	76
Power capacity	77
Product configuration resources	77
Device driver information	77
DDR3 memory configuration	77
Operating System Version Support	77
Operating system installation and configuration information (for factory-installed operating systems)	77
Server configuration information	77
Installation and configuration information for the server setup software	77
Software installation and configuration of the server	77
HP iLO information	78
Management of the server	78
Installation and configuration information for the server management system	78
Fault tolerance, security, care and maintenance, configuration and setup	78
Contacting HP	79
Contacting HP technical support or an authorized reseller	79
Customer self repair	79
Server information you need	79
Operating system information you need	80
Microsoft operating systems	80
Linux operating systems	81
Oracle Solaris operating systems	82
Reports and logs	82
Active Health System log overview	83
Active Health System download CLI utility	83
iLO GUI	83
HP Intelligent Provisioning	84
Download the Active Health System log	84
Use HP iLO	84
Use HP iLO to download the Active Health System Log for a date range	84
Use HP iLO to download the entire Active Health System log	85
Use Intelligent Provisioning	85
Use the Active Health System download CLI for Windows Operating Systems	86
Use the Active Health System download CLI for Linux Distributions	86
ACU diagnostic tasks	87
HPS report	88
cfg2html report	88
Acronyms and abbreviations	89
Documentation feedback	92

Match case Limit results 1 per page

Index

Linux

57, 81, 86, 88

log, Active Health System

84, 85

logs

loose connections

maintenance and service guide

maintenance guidelines

71, 78

Management CD

media issue, tape drive

memory

45, 76

memory count error

memory not recognized

memory problems

45, 46

memory, Advanced ECC

memory, configuring

memory, installing

memory, online spare

MicroSD card

Microsoft operating systems

minimum hardware configuration

monitor

50, 51

mouse

mouse problems

network connection problems

network controllers

52, 53

network interconnect blades

new hardware

notices

Onboard Administrator

19, 21, 22

online spare memory

online troubleshooting resources

operating system crash

operating system problems

operating system updates

operating system version support

72, 77

operating systems

55, 56, 57, 72, 77, 80

operating systems supported

72, 77

Option ROM Configuration for Arrays (ORCA)

61,

options

61, 74

Oracle Solaris

ORCA (Option ROM Configuration for Arrays)

61,

OS boot problems flowchart

OS installation

parameters

part numbers

patches

PCI boards

phone numbers

POST problems flowchart

30, 31

power button LED

power calculator

power cord

Power On/Standby button

power problems

35, 36

power source

power supplies

powering up

power-on problems flowchart

27, 28

pre-diagnostic steps

preparation procedures

preparing the server for diagnosis

pro-active notification

processor problems

13, 47, 48

processor tool

product configuration resources

product features

61, 74

Product ID

product information resources

product installation resources

QuickSpecs

61, 74, 75, 76

rack stability

rack warnings

RBSU (ROM-Based Setup Utility)

40, 61, 66, 67, 68

RBSU configuration

read/write issue, tape drive

reconfiguring software

redundant ROM

59, 71

registering the server

reloading software

remote diagnosis flowchart

remote ROM flash

remote ROM flash problems

remote troubleshooting

19, 20, 21, 22

reports

required information

79, 80