HP ProLiant ML310e HP ProLiant and Integrity Firmware Management Best Practice - Page 51
Support and other resources, Information to collect before contacting HP, How to contact HP - gen8 server drivers
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7 Support and other resources Information to collect before contacting HP Be sure to have the following information available before you contact HP: • Active Health System log Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP ProLiant Gen8 Server Management Information Library at http:// www.hp.com/go/ilo/docs. • Onboard Administrator SHOW ALL report (for HP BladeSystem products only) • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages • Add-on boards or hardware • Third-party hardware or software • Operating system type and revision level • If you are performing updates in online mode, run the gatherlogs utility, which is included with HP SUM. Run the application from a media device that has read/write permissions. How to contact HP Use the following methods to contact HP technical support: • See the Contact HP worldwide website: http://www.hp.com/go/assistance • Use the Contact hp link on the HP Support Center website: http://www.hp.com/go/hpsc • In the United States, call +1 800 334 5144 to contact HP by telephone. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded or monitored. Subscription service HP recommends that you register your product at the Subscriber's Choice for Business website: http://www.hp.com/go/subscriberschoice. After registering, you will receive email notification of product enhancements, new driver versions, firmware updates, and other product resources. Related information Documents http://www.hp.com/go/spp/documentation • HP Service Pack for ProLiant Release Notes • HP Service Pack for ProLiant Server Support Guide Information to collect before contacting HP 51