HP ProSignia 320 Desktop PC 6466C Compaq Deskpro Family of Personal Computers, - Page 11
Initial Troubleshooting, No O/S Loading, Error Messages, No Video, No Power, Non-Functioning
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1. Initial Troubleshooting Begin Troubleshooting 115/230V set right? Y Is there power? Y Is there video? Y Beeps, LEDs, or error messages? N Is the O/S loading? Y All drives working? Y New options or software added? N End N Set voltage to 115V or 230V as required N Go to Page 2-3, No Power N Go to Page 2-6, No Video Y Go to Page 2-9, Error Messages N Go to Page 2-12, No O/S Loading N Go to Page 2-19, Non-Functioning Device Y Run Compaq Configuration Utility, see Chapter 1 2-2 Troubleshooting Flowcharts for Desktop Computers
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2-2
Troubleshooting Flowcharts for Desktop Computers
1. Initial Troubleshooting
Is there
power?
Is the O/S
loading?
Beeps,
LEDs, or error
messages?
Is there
video?
115/230V
set right?
End
Begin
Troubleshooting
Go to Page 2-12,
No O/S Loading
Go to Page 2-9,
Error Messages
Go to Page 2-6,
No Video
Go to Page 2-3,
No Power
Set voltage to
115V or 230V
as required
Y
Y
N
N
N
Y
N
Y
Y
N
All drives
working?
Y
N
Go to Page 2-19,
Non-Functioning
Device
New
options or
software
added?
N
Run
Compaq Configuration
Utility
, see Chapter 1
Y