HP ProSignia 320 Desktop PC 6466C Compaq Deskpro Family of Personal Computers, - Page 4

CONTENTS chapter 1 General Service Information Troubleshooting Procedures ...1-1 Tools Required - Desktop Computers and Workstations 1-1 Tools Required - Notebooks ...1-1 Protecting Yourself and the Computer 1-1 Clearing CMOS ...1-2 Customer Responsibilities...1-2 POST Power-On Sequence ...1-3 Compaq Drive Protection System 1-3 Accessing DPS Through Compaq Diagnostics for Windows 1-4 Compaq Configuration Record Utility 1-4 chapter 2 Troubleshooting Flowcharts for Desktop Computers 1. Initial Troubleshooting...2-2 2. No Power, Part 1 ...2-3 3. No Power, Part 2 ...2-4 4. No Power, Part 3 ...2-5 5. No Video, Part 1 ...2-6 6. No Video, Part 2 ...2-7 7. No Video, Part 3 ...2-8 8. Error Messages Part 1 ...2-9 9. Error Messages, Part 2 ...2-10 10. Error Messages, Part 3 ...2-11 11. No O/S Loading ...2-12 12. No O/S Loading from Hard Drive, Part 1 2-13 13. No O/S Loading from Hard Drive, Part 2 2-14 14. No O/S Loading from Hard Drive, Part 3 2-15 15. No O/S Loading from Diskette Drive 2-16 16. No O/S Loading from CD-ROM Drive 2-17 17. No O/S Loading from Network 2-18 18. Non-Functioning Device 2-19 chapter 3 Troubleshooting Flowcharts for Portable Computers 1. Initial Troubleshooting...3-2 2. No Power, Part 1 ...3-3 3. No Power, Part 2 ...3-4 4. No Power, Part 3 ...3-5 5. No Power, Part 4 ...3-6 6. No Video, Part 1 ...3-7 7. No Video, Part 2 ...3-8 8. Non-Functioning Docking Station 3-9 9. No O/S Loading ...3-10 10. No O/S Loading from Hard Drive, Part 1 3-11 Quick Troubleshooting Guide iii