HP Q3409A HP Photosmart 7400 series User's Guide - Page 33

Troubleshooting, Printer hardware problems

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7 Troubleshooting The HP Photosmart 7400 series printer is designed to be reliable and easy to use. This chapter answers frequently asked questions about using the printer and printing without a computer. It contains information about the following topics: ● Printer hardware problems ● Printing problems ● Printer screen status indicators For troubleshooting information about software installation, see the Quick Start booklet that came with the printer. For troubleshooting information about using the printer software and printing from a computer, see the HP Photosmart Printer Help. For information about viewing the Printer Help, see Welcome. Printer hardware problems Before contacting Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. Note When connecting the printer to a computer, HP recommends using a USB cable of less than 10 feet (3 meters) in length to minimize injected noise due to potential high electromagnetic fields. The On light is flashing green, but the printer is not printing. The printer is busy processing information. Wait for it to finish. The On light is flashing red. The printer requires attention. Try the following: ● If the printer is connected to a computer, check the computer screen for instructions. If the printer is not connected to a computer, check for the following problems: - Top cover open - Out of paper - Paper jam - Print carriage jammed or stuck - Print cartridge inserted incorrectly - Incorrect print cartridge installed ● If you are unable to solve the problem by using the instructions above, turn off the printer and unplug the printer's power cord. Wait one minute, then plug it in again. Turn on the printer. HP Photosmart 7400 series User's Guide 31

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7
Troubleshooting
The HP Photosmart 7400 series printer is designed to be reliable and easy to use.
This chapter answers frequently asked questions about using the printer and printing
without a computer. It contains information about the following topics:
●
Printer hardware problems
●
Printing problems
●
Printer screen status indicators
For troubleshooting information about software installation, see the
Quick Start
booklet that came with the printer. For troubleshooting information about using the
printer software and printing from a computer, see the HP Photosmart Printer Help.
For information about viewing the Printer Help, see
Welcome
.
Printer hardware problems
Before contacting Customer Care, read this section for troubleshooting tips or go to
the online support services at
www.hp.com/support
.
Note
When connecting the printer to a computer, HP recommends using a
USB cable of less than 10 feet (3 meters) in length to minimize injected noise
due to potential high electromagnetic fields.
The On light is flashing green, but the printer is not printing.
The printer is busy processing information. Wait for it to finish.
The On light is flashing red.
The printer requires attention. Try the following:
●
If the printer is connected to a computer, check the computer screen for
instructions. If the printer is not connected to a computer, check for the following
problems:
–
Top cover open
–
Out of paper
–
Paper jam
–
Print carriage jammed or stuck
–
Print cartridge inserted incorrectly
–
Incorrect print cartridge installed
●
If you are unable to solve the problem by using the instructions above, turn off the
printer and unplug the printer's power cord. Wait one minute, then plug it in again.
Turn on the printer.
HP Photosmart 7400 series User's Guide
31