HP Q3409A HP Photosmart 7400 series User's Guide - Page 41

Placing a call, Windows PC, About, Macintosh - driver

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Placing a call Call HP Customer Care while you are near the computer and printer. Be prepared to provide the following information: ● Printer model number (located on the front of the printer). ● Printer serial number (located on the bottom of the printer). ● Computer operating system. ● Version of printer driver: - Windows PC: To see the printer driver version, right-click the memory card icon in the Windows taskbar and select About. - Macintosh: To see the printer driver version, use the Print dialog box. ● Messages displayed on the printer screen or on the computer monitor. ● Answers to the following questions: - Has the situation you are calling about happened before? Can you recreate the situation? - Did you install any new hardware or software on your computer around the time that the situation occurred? HP Photosmart 7400 series User's Guide 39

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Placing a call
Call HP Customer Care while you are near the computer and printer. Be prepared to
provide the following information:
●
Printer model number (located on the front of the printer).
●
Printer serial number (located on the bottom of the printer).
●
Computer operating system.
●
Version of printer driver:
–
Windows PC:
To see the printer driver version, right-click the memory card
icon in the Windows taskbar and select
About
.
–
Macintosh:
To see the printer driver version, use the Print dialog box.
●
Messages displayed on the printer screen or on the computer monitor.
●
Answers to the following questions:
–
Has the situation you are calling about happened before? Can you recreate
the situation?
–
Did you install any new hardware or software on your computer around the
time that the situation occurred?
HP Photosmart 7400 series User's Guide
39