HP Scanjet Enterprise 7000n HP Scanjet 7000n Series - User Guide - Page 89

Basic troubleshooting tips

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Basic troubleshooting tips Simple issues such as smudges on the scanner glass or loose cables can cause your product to produce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following items when you encounter scanning problems. ● If scans are fuzzy, check to see if the glass strips inside the document feeder are dirty or smudged. If so, clean the glass strips. Make sure that the original document is clear and crisp to ensure a clear scan. ● Make sure that the Ethernet and power supply cables are firmly seated in their respective connectors on the back of the product, and that the power supply power cable is plugged into a working electrical outlet or surge protector. ● Make sure that the product buttons are enabled. ● Press the Power button, touch the Restart option, and then touch the OK button. ● Make sure the product latch is closed. If you continue to have problems, it is possible that your firmware is out of date or has become corrupted. See www.hp.com/support to locate firmware updates for your product. ENWW Basic troubleshooting tips 81

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Basic troubleshooting tips
Simple issues such as smudges on the scanner glass or loose cables can cause your product to produce
fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the following items when
you encounter scanning problems.
●
If scans are fuzzy, check to see if the glass strips inside the document feeder are dirty or smudged.
If so, clean the glass strips.
Make sure that the original document is clear and crisp to ensure a clear scan.
●
Make sure that the Ethernet and power supply cables are firmly seated in their respective
connectors on the back of the product, and that the power supply power cable is plugged into a
working electrical outlet or surge protector.
●
Make sure that the product buttons are enabled.
●
Press the Power button, touch the
Restart
option, and then touch the
OK
button.
●
Make sure the product latch is closed.
If you continue to have problems, it is possible that your firmware is out of date or has become corrupted.
See
www.hp.com/
support
to locate firmware updates for your product.
ENWW
Basic troubleshooting tips
81