HP Vectra XE320 hp vectra xe320, troubleshooting guide - Page 10

What to Do First

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If You Have a Problem What to Do First Don't panic! Most things that go wrong with computers can be fixed relatively easily - provided you do not rush into them. Use the following checklist to see where you can find help. Is the problem hardware- or softwarerelated? • Run HP e-Diagtools to see whether you have a hardware or software problem (refer to page 28). Is the problem related to an application? • Refer to the application's online and/or printed documentation. You can also check the software manufacturer's web site Check for viruses? • Your problem might be caused by a virus. Use your antivirus software to check for viruses. It is recommended that you run a thorough check on your entire system. Is the problem with Windows? Yes Still Need Help? Refer to Windows Help, accessed by selecting Help from the Windows Start menu. No • For other help, refer to the troubleshooting sections starting on page 11 or the Frequently Asked Questions starting on page 26. • Collect information on your PC (see page 37) then contact your authorized support provider. For Customer Care Center numbers, refer to page 38. • For a wide range of information and support, refer to the HP Web at: www.hp.com/go/vectrasupport. • For information on your warranty, refer to the Quick User's Guide provided with your PC or the HP Web at: www.hp.com/go/vectrasupport. 10 Troubleshooting Guide

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If You Have a Problem
10 Troubleshooting Guide
What to Do First
Don’t panic! Most things that go wrong with computers can be fixed relatively easily — provided you do
not rush into them. Use the following checklist to see where you can find help.
Is the problem hardware- or software-
related?
±
•
Run HP e-Diagtools to see whether you have a hardware
or software problem (refer to page 28).
Is the problem related to an
application?
±
•
Refer to the application’s online and/or printed
documentation. You can also check the software
manufacturer’s web site
Check for viruses?
±
•
Your problem might be caused by a virus. Use your
antivirus software to check for viruses. It is
recommended that you run a thorough check on your
entire system.
Is the problem with Windows?
±
Yes
Refer to Windows Help, accessed by selecting Help from
the Windows
Start
menu.
No
•
For other help, refer to the troubleshooting sections
starting on page 11 or the Frequently Asked Questions
starting on page 26.
Still Need Help?
±
•
Collect information on your PC (see page 37) then
contact your authorized support provider. For Customer
Care Center numbers, refer to page 38.
•
For a wide range of information and support, refer to the
HP Web at:
www.hp.com/go/vectrasupport.
•
For information on your warranty, refer to the
Quick
User’s Guide
provided with your PC or the HP Web at:
www.hp.com/go/vectrasupport.