HP Vectra XE320 hp vectra xe320, troubleshooting guide - Page 28

Diagnose Your Hardware (e-Diagtools), Recovery CD-ROMs, Using the CD-ROMs

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If You Have a Problem Diagnose Your Hardware (e-Diagtools) Note HP strongly recommends you use HP e-Diagtools. It provides the most effective way of solving most hardware problems. It can also help you distinguish between a hardware and a software problem. What Is e-Diagtools For? With e-Diagtools, you can: • Check the configuration of your PC and see whether it is functioning correctly • Diagnose hardware-related problems • Provide precise information to support personnel so that they can solve your problems quickly and efficiently. How Do I Run e-Diagtools? You can run e-Diagtools from: • Your PC's hard drive utility partition. To do so, press F8 at startup and select the option to run hardware diagnostics. 1 Restart your computer 2 Just after the computer powers-on ("black screen" on the monitor), press the F8 key. When the screen menu appears, depending on your computer model, select the diagnostics option or press the F10 key to run e-Diagtools. • Your PC's HP Image Library & Diagnostics CD-ROM. Refer to Recovery CD-ROMs below. • Your standalone e-Diagtools CD-ROM (when provided). Recovery CD-ROMs Use these CDs to: • Perform a full system recovery, including operating system, drivers and utilities • To run e-Diagtools hardware diagnostics • To manually install device drivers or utilities. Using the CD-ROMs Note If the PC does not boot from the HP Image Creation & Recovery CD-ROM, you must change the order of devices from which your PC tries to start up. To do so, restart your PC and press F8 just after the computer powers-on, then select Enter Setup to enter the HP Setup program. Change the Boot Device Priority in the Setup program Boot menu so that CD-ROM Drive appears before Hard Drive. Performing a Full System Recovery You can use the HP Image Creation & Recovery CD-ROM and HP Image Library & Diagnostics CD-ROM to recover the PC's factory configuration by restoring the operating system (OS), drivers and HP supplied applications. This will return the PC's software configuration to a state similar to when the PC was originally shipped. 28 Troubleshooting Guide

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If You Have a Problem
28 Troubleshooting Guide
Diagnose Your Hardware (e-Diagtools)
Note
HP strongly recommends you use HP e-Diagtools. It provides the most effective way of solving most hardware problems. It can also
help you distinguish between a hardware and a software problem.
What Is e-Diagtools For?
With e-Diagtools, you can:
•
Check the configuration of your PC and see whether it is functioning correctly
•
Diagnose hardware-related problems
•
Provide precise information to support personnel so that they can solve your problems quickly and
efficiently.
How Do I Run e-Diagtools?
You can run e-Diagtools from:
•
Your PC’s hard drive utility partition. To do so, press
F8
at startup and select the option to run
hardware diagnostics.
1
Restart your computer
2
Just after the computer powers-on ("black screen" on the monitor), press the
F8
key. When the
screen menu appears, depending on your computer model, select the diagnostics option or press the
F10
key to run e-Diagtools.
•
Your PC’s
HP Image Library & Diagnostics CD-ROM
. Refer to Recovery CD-ROMs below.
•
Your standalone
e-Diagtools CD-ROM
(when provided).
Recovery CD-ROMs
Use these CDs to:
•
Perform a full system recovery, including operating system, drivers and utilities
•
To run e-Diagtools hardware diagnostics
•
To manually install device drivers or utilities.
Using the CD-ROMs
Note
If the PC does not boot from the
HP Image Creation & Recovery CD-ROM
, you must change the order of devices from which your PC
tries to start up. To do so, restart your PC and press
F8
just after the computer powers-on, then select
Enter Setup
to enter the HP
Setup
program. Change the
Boot Device Priority
in the
Setup
program
Boot
menu so that
CD-ROM Drive
appears before
Hard
Drive
.
Performing a Full System Recovery
You can use the
HP Image Creation & Recovery CD-ROM
and
HP Image Library & Diagnostics
CD-ROM
to recover the PC’s factory configuration by restoring the operating system (OS), drivers and
HP supplied applications. This will return the PC’s software configuration to a state similar to when the
PC was originally shipped.