HP Vectra XE320 hp vectra xe320, troubleshooting guide - Page 37

If You Have a Problem Support and Information Services You can learn more about HP service and support from the support website: www.hp.com/go/vectrasupport. Collecting Information on Your PC Before Contacting Support Take a piece of paper and note down some of the information mentioned below. This will help HP support deal with your problem quickly and efficiently: PC Description Model number See label on the right side of your PC. Serial number See label on the right side of your PC. RAM Number of megabytes installed The amount of RAM is displayed in the Summary screen, accessed by pressing F8 just after the computer powers-on, then selecting the Summary option. Question or Problem Write down a brief description of the problem Frequency How often has the problem occurred? Run OK? How long has the PC been running normally? Recent changes to the PC Have there been any recent changes made to the PC? Any e-Diagtools errors? Run e-Diagtools. Refer to page 28. Hardware Which BIOS version is used? The BIOS version is displayed in the Summary screen, accessed by pressing F8 just after the computer powers-on, then selecting the Summary option. Any BIOS parameter changes? Did the problem occur after changes were made to the BIOS using the Setup program? Operating System Are you using the original operating system software that came preloaded on your PC? If no, what is the operating system version? What is the operating system version? Select Settings ➪ Control Panel from the Start menu (Windows 2000) or just Control Panel (Windows XP), then click on the System icon. The operating system version is displayed under System. Any operating system-generated error messages Please note down exact text of error message. Any errors during boot (Power-On Self Test). This test checks all installed components. Any POST errors will be displayed on your monitor screen or signalled by beep codes. Information on Your Warranty and Customer Care Centers Details about your warranty entitlement are available in the documentation provided with your PC or on the HP web at www.hp.com/go/vectrasupport. The table on the following page shows you how to contact HP Customer Care Centers. 37 Troubleshooting Guide