HP XP20000/XP24000 HP StorageWorks XP Disk Array Mainframe Host Attachment and - Page 61

Troubleshooting, SIMs, HP StorageWorks XP24000/XP20000, Disk Array Owner Guide, HP StorageWorks

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5 Troubleshooting This chapter provides error codes, troubleshooting guidelines and customer support contact information. Troubleshooting For troubleshooting information on the storage system, see the HP StorageWorks XP24000/XP20000 Disk Array Owner Guide. For troubleshooting information on XP Remote Web Console, see the HP StorageWorks XP24000/XP20000 Remote Web Console User Guide. For a complete list of XP Remote Web Console error codes, see the HP StorageWorks XP24000/XP20000 Remote Web Console Error Codes. If you are unable to resolve an error condition, contact your HP support representative. SIMs The storage system generates SIMs to identify normal operations (for example, XP Continuous Access for Mainframe pair status change) as well as service requirements and errors or failures. For assistance with SIMs, call your HP support representative. IMPORTANT: If a serious or acute-level SIM is reported, the user should call HP immediately to ensure that the problem is being addressed. XP Disk Array Mainframe Host Attachment and Operations Guide 61

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5 Troubleshooting
This chapter provides error codes, troubleshooting guidelines and customer support contact information.
Troubleshooting
For troubleshooting information on the storage system, see the
HP StorageWorks XP24000/XP20000
Disk Array Owner Guide
.
For troubleshooting information on XP Remote Web Console, see the
HP StorageWorks
XP24000/XP20000 Remote Web Console User Guide
. For a complete list of XP Remote Web Console
error codes, see the HP StorageWorks XP24000/XP20000 Remote Web Console Error Codes.
If you are unable to resolve an error condition, contact your HP support representative.
SIMs
The storage system generates SIMs to identify normal operations (for example, XP Continuous Access
for Mainframe pair status change) as well as service requirements and errors or failures.
For assistance with SIMs, call your HP support representative.
IMPORTANT:
If a serious or acute-level SIM is reported, the user should call HP immediately to ensure that the
problem is being addressed.
XP Disk Array Mainframe Host Attachment and Operations Guide
61