Home » HP Manuals » Desktops » HP b2600 » Manual Viewer

HP b2600 HP Workstation b2600 - Getting Started Guide and Warranty Statement ( - Page 49

Common Problems and Solutions - error messages

Add to My Manuals
Save this manual to your list of manuals

Page 49 highlights

Troubleshooting Your System Common Problems and Solutions Table 3-1 Common Problems and Solutions The tables in this section list common problems you may encounter with your computer. The tables also explain how to solve the problems. Problems Powering Up the System Problem Solution The LCD does not light Make sure your AC power cord is connected securely to the up. system. Make sure the power cord is plugged into a working AC outlet. Make sure the power is turned ON. Make sure the LCD control cable is properly connected inside the system unit and on the front part of the chassis behind the bezel. The LCD lights up, but Make sure the LCD control cable is properly connected inside is blank. the system unit. The LCD light is on and Contact your local HP Support Representative. a row of boxes appears LCD displays an error message. See the section "Using the LCD for Troubleshooting" later in this chapter. If problems persist, contact your system administrator or call your designated service representative. Chapter 3 49

Section	Page
Getting Started Guide	1
Getting Started Guide	1
Getting Started Guide	1
HP B2600 Workstations	1
Printed in USA	1
Manufacturing Part Number: A6070-90000	1
Edition E0501	1
© Copyright 2001	1
© Copyright 2001	1
Hewlett-Packard Company	1
Notice	2
Notice	2
1. HP warrants HP hardware, accessories and supplies against defects in materials and workmanship...	2
1. HP warrants HP hardware, accessories and supplies against defects in materials and workmanship...	2
2. HP warrants that HP software will not fail to execute its programming instructions, for the pe...	2
3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If ...	3
4. HP products may contain remanufactured parts equivalent to new in performance or may have been...	3
5. The warranty period begins on the date of delivery or on the date of installation if installed...	3
6. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or ca...	3
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY O...	3
8. HP will be liable for damage to tangible property per incident up to the greater of $300,000 o...	3
9. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE CUSTOMERS’ SOL...	3
Preface	7
Preface	7
Safety and Regulatory Statements	7
Safety and Regulatory Statements	7
Installation Notice	8
Installation Notice	8
Related Manuals	8
Related Manuals	8
• Common Desktop Environment (CDE) User’s Guide	8
• Common Desktop Environment (CDE) User’s Guide	8
• Configuring HP-UX for Peripherals	8
• Configuring HP-UX for Peripherals	8
• HP-UX System Administration Tasks	8
• HP CDE Getting Started Guide	8
• Managing Systems and Workgroups	8
• Using HP-UX.	8
• Technical Reference for the B2600	8
Revision History	9
Revision History	9
Edition	9
Edition	9
Edition	9
Revision History	9
E0501	9
E0501	9
First Printing	9
Problems, Questions, and Suggestions	9
Problems, Questions, and Suggestions	9
Documentation Conventions	10
Documentation Conventions	10
<TABLE>	10
<TABLE BODY>	10
<TABLE ROW>	10
user-supplied values	10
Italic words or characters in syntax and command descriptions represent values that you must supp...	10
<TABLE ROW>	10
screen display	10
Information that the system displays, commands that you must use literally, and path names appear...	10
<TABLE ROW>	10
Enter	10
Keycaps are presented with a special keycap font as shown in the left column. (In this document, ...	10
Electrostatic Discharge (ESD) Precautions	10
Electrostatic Discharge (ESD) Precautions	10
ESD (electrostatic discharge)	10
Electrostatic discharge (ESD)	10
• Work on a static-free mat.	10
• Work on a static-free mat.	10
• Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your...	10
• Create a common ground for the equipment you are working on by connecting the static-free mat, ...	10
• Keep uninstalled printed circuit boards in their protective antistatic bags.	10
• Handle printed circuit boards by their edges, once you have removed them from their protective ...	10
1 System Overview	11
1 System Overview	11
• Hardware System Overview	12
• Hardware System Overview	12
• Operating System Overview	12
• Your Workstation’s Front and Rear Panels	12
• Monitors	12
• Workstation Characteristics	12
• Working In Comfort and Safety Checklist	12
Hardware System Overview	13
Hardware System Overview	13
Hardware system features	13
HP B2600 features	13
<TABLE>	13
Table 11 HP B2600 Hardware System Features	13
<TABLE HEADING>	13
<TABLE ROW>	13
Workstation Feature	13
Description	13
<TABLE BODY>	13
<TABLE ROW>	13
Processor	13
A PA8600 microprocessor with an operating frequency of 500MHz. This processor has a 0.5 MB instru...	13
<TABLE ROW>	13
Monitors	13
PC compatible monitors	13
<TABLE ROW>	13
Optional Graphics	13
Supported graphics devices:	13
• HP Visualize-fx5	13
• HP Visualize-fx5	13
• HP Visualize-	13
<TABLE ROW>	13
Main Memory	13
Four memory slots (cards can be mixed):	13
• 256MB DIMMs	13
• 256MB DIMMs	13
• 512MB DIMMs	13
• 1GB DIMMs	13
<TABLE ROW>	13
Internal Storage Devices	13
Two Low-Voltage Differential (LVD) SCSI hard disk drives (one standard and one optional) and one ...	13
<TABLE ROW>	13
Standard Network	13
10/100 Base T LAN connector	13
<TABLE ROW>	13
Standard I/O Connectors	13
Standard workstation I/O ports:	13
Universal serial bus (USB)	13
Universal serial bus (USB)	13
Universal serial bus (USB)	13
Serial ports 1 and 2 connectors	13
Serial ports 1 and 2 connectors	13
• Parallel connector	13
• LAN connector	13
<TABLE ROW>	14
PCI slots	14
Peripheral component interconnect (PCI) slots	14
Slot 1: 32 Bit, 5.0V, 33MHz	14
<TABLE ROW>	14
Remote Power-on	14
Remote power-on	14
Allows you to turn on your workstation from a remote system via an RS-232C port.	14
Operating System Overview	15
Operating System Overview	15
Instant ignition	15
Operating system overview	15
System overview, operating	15
Your Workstation’s Front and Rear Panels	16
Your Workstation’s Front and Rear Panels	16
Front panel	16
Figure 11 System Unit Front Panel	16
Figure 11 System Unit Front Panel	16
<GRAPHIC>	16
Figure 12 System Unit Rear Panel Connectors	16
<GRAPHIC>	17
Monitors	17
Monitors	17
Locking Your Workstation	18
Locking Your Workstation	18
Installing Your Workstation’s Security Lock	18
Installing Your Workstation’s Security Lock	18
1. Remove your workstation’s bezel by press in on the buttons located on both sides of the bezel....	18
1. Remove your workstation’s bezel by press in on the buttons located on both sides of the bezel....	18
Figure 13 Removing Your Workstation’s Bezel	18
Figure 13 Removing Your Workstation’s Bezel	18
<GRAPHIC>	19
Figure 14 Locating Your Security Lock and Key	19
Figure 14 Locating Your Security Lock and Key	19
<GRAPHIC>	19
Figure 15 Install Your Security Lock	19
Figure 15 Install Your Security Lock	19
<GRAPHIC>	19
Workstation Characteristics	20
Workstation Characteristics	20
<TABLE>	20
Table 12 Workstation Characteristics	20
<TABLE HEADING>	20
<TABLE ROW>	20
Characteristic	20
Description	20
<TABLE BODY>	20
<TABLE ROW>	20
Weight Rack System (excl. keyboard and display) Weight Desk-side System (excl. keyboard and display)	20
14.07 kg (31.0 lb.) 15.89 kg (35.0 lb.)	20
<TABLE ROW>	20
Dimensions Rack System	20
Depth: 45.77 cm (18.02 inches) Width: 42.50 cm (16.73 inches) Height: 12.70 cm (5.00 inches)	20
<TABLE ROW>	20
Dimensions Desk-side System	20
Depth: 47.02 cm (18.51 inches) Width: 43.26 cm (17.03 inches) Height: 13.67 cm (5.38 inches)	20
<TABLE ROW>	20
Storage temperature	20
-40C to +70C (-40F to +158F)	20
<TABLE ROW>	20
Storage humidity	20
8% to 90% (relative)	20
<TABLE ROW>	20
Operating temperature	20
+5C to +35C (+41F to +95F)	20
<TABLE ROW>	20
Operating humidity	20
15% to 80% (relative)	20
<TABLE ROW>	20
Input Current	20
6.2 to 7.4 amps (AC at 100 to 120 Vac) 3.2 to 3.7 amps (AC at 200 to 230 Vac)	20
<TABLE ROW>	20
Input Frequency	20
47 to 66 Hz	20
<TABLE ROW>	20
Sound Power Rack System	20
5.5 Bels LwA max. at 30C (88F)	20
<TABLE ROW>	20
Sound Power Desk-side System	20
5.0 Bels LwA max. at 30C (88F)	20
Working In Comfort and Safety Checklist	21
Working In Comfort and Safety Checklist	21
Preparing Your Work Environment	21
Preparing Your Work Environment	21
• Work Surface Height	21
• Work Surface Height	21
• Work Surface Height	21
• Chair	21
• Chair	21
• Monitor	21
• Monitor	21
• Work Surface Arrangement	21
• Work Surface Arrangement	21
CAUTION Various aspects of using mice, keyboards and other input devices may increase your risk o...	22
Your Work Posture	22
Your Work Posture	22
• Head	22
• Head	22
• Head	22
• Back	22
• Back	22
• Arms	22
• Arms	22
• Hands, Wrists, Forearms	22
• Hands, Wrists, Forearms	22
• Legs	22
• Legs	22
• Feet	23
• Feet	23
Additional Ergonomic Issues	23
Additional Ergonomic Issues	23
• Look away from the screen from time-to-time to help reduce eyestrain. Focus on distant objects ...	23
• Look away from the screen from time-to-time to help reduce eyestrain. Focus on distant objects ...	23
• Remember to occasionally shift position and move your body. Keeping your body in one position f...	23
• Changing tasks frequently will help prevent muscle stiffness. Examples: alternating between key...	23
• Discomfort may be alleviated by using alternative ergonomic designs and accessories such as erg...	23
Using Your Audio Card (Optional)	24
Using Your Audio Card (Optional)	24
• Audio Card Connections	24
• Audio Card Connections	24
• Audio Control	24
• Using the xmcd Utility	24
• Beep Control	24
NOTE The audio card is supported only in slot 1 of the PCI cage.	24
Audio Card Connections	24
Audio Card Connections	24
Figure 17 Audio Card Connections	24
Figure 17 Audio Card Connections	24
<GRAPHIC>	25
Table 13 Description of Audio Card Connections	25
<TABLE HEADING>	25
<TABLE ROW>	25
Connection	25
Description	25
<TABLE BODY>	25
<TABLE ROW>	25
DB-15 Connector	25
Connection is non-functional.	25
<TABLE ROW>	25
Line Out	25
Provides audio output for you headphones and speakers.	25
<TABLE ROW>	25
Microphone	25
Provides voice input for a microphone.	25
<TABLE ROW>	25
Line In	25
Provides audio input for playback and recording.	25
Audio Control	25
Audio Control	25
1. Click on the Audio icon located on your HP CDE tool bar. This turns on the audio control capab...	25
1. Click on the Audio icon located on your HP CDE tool bar. This turns on the audio control capab...	25
2. Select the necessary external devices in the	26
<TABLE>	26
Table 14 Audio Control Panel Menus and Buttons	26
<TABLE HEADING>	26
<TABLE ROW>	26
Menu/Button	26
Description	26
<TABLE BODY>	26
<TABLE ROW>	26
File > Close	26
File > Close	26
When selected this menu item closes the Audio Control Panel and saves the settings.	26
<TABLE ROW>	26
Outputs > Speaker	26
Outputs > Speaker	26
Enables the external speakers that are connected to your audio card in the line out jack.	26
<TABLE ROW>	26
Outputs > Headphones	26
Outputs > Headphones	26
Enables the headphones that are connected to your audio cards’s line out jack.	26
<TABLE ROW>	26
Outputs > Line Out	26
Outputs > Line Out	26
Enables the line out jack for external output devices that expect ‘line” level inputs (for exampl...	26
<TABLE ROW>	26
Help	26
Help	26
Provides information about the various features of the Audio Control Panel.	26
<TABLE ROW>	26
Output Volume	26
Output Volume	26
Allows you to change the softness or loudness of your audio signal.	26
<TABLE ROW>	26
Stop	26
Stop	26
Stops audio playback.	26
<TABLE ROW>	27
Monitoring	27
Monitoring	27
Allows you to listen to the external devices when it is selected.	27
Using the xmcd Utility	27
Using the xmcd Utility	27
Installing the xmcd Utility	27
Installing the xmcd Utility	27
1. Log in as root.	27
1. Log in as root.	27
2. Type the previously given URL into the entry box on your web browser and press Enter.	27
3. Select the menu item labeled	27
4. Scroll down to the section	27
5. Wait for a few seconds for the	27
6. Follow the instructions in the section “Instructions to unpack xmcd binary” found on this	28
Using the xmcd Utility	28
Using the xmcd Utility	28
1. Insert the audio CD into the CD drive.	28
1. Insert the audio CD into the CD drive.	28
2. Insert the headphone or speaker plug into the Line Out jack located on the back of your system...	28
3. Complete the procedure in the section “Audio Control.“	28
4. Start the utility by typing xmcd at the prompt and pressing Enter.	28
NOTE If the front of your CD drive has a volume control knob and headphone jack, you do not need ...	29
Beep Control	29
Beep Control	29
<GRAPHIC>	29
<GRAPHIC>	30
<GRAPHIC>	30
1. Select the	30
1. Select the	30
<GRAPHIC>	30
CAUTION The default volume of 50% is very loud, so you might desire to adjust it to a more reason...	30
3. Slide the Tone Slide Control to the value you desire. The scale ranges from 82Hz to 9000Hz.	31
4. Slide the Duration Slide Control to the value you desire. The scale ranges from 0.1 seconds to...	31
5. Select the	31
2 Getting Your System Running	33
2 Getting Your System Running	33
• Information You Need to Record	34
• Information You Need to Record	34
• Powering Up Your System	34
• Using Your CD Drive	34
NOTE Be sure you have read and understand the information on mounting and unmounting CDs found in...	34
NOTE This chapter requires you to be superuser (	34
Information You Need to Record	35
Information You Need to Record	35
LAN station ID	35
Internet protocol (IP) address	35
• Host name	35
• Host name	35
• Internet Protocol (IP) address	35
• Time zone	35
• Optional network parameters	35
• Optional font server parameters	35
<TABLE>	35
Table 21 System Information You Need	35
<TABLE HEADING>	35
<TABLE ROW>	35
Information You Need	35
Record it here...	35
Where to find it...	35
<TABLE BODY>	35
<TABLE ROW>	35
Host Name	35
This is the system name (for example, hpxxyyzz, hpssttuu).	35
<TABLE ROW>	35
Internet Protocol (IP) Address	35
Ask the network or system administrator.	35
<TABLE ROW>	35
Time Zone	35
The time zone where the workstation is located (e.g., MST).	35
<TABLE ROW>	35
Optional network parameters:	35
Subnetwork mask	35
Subnetwork mask	35
Subnetwork mask	35
Mask, subnetwork	35
Network gateway IP address	35
Local domain name	35
DNS server host name	35
DNS server IP address	35
Network Information Service domain name	35
________________	35
________________	35
________________	35
________________	35
________________	35
________________	35
________________	35
________________	35
Ask your network or system administrator.	35
<TABLE ROW>	35
Optional font parameters:	35
Font server name	35
Font server name	35
Font server IP address	35
________________	35
________________	35
________________	35
________________	35
Ask your network or system administrator.	35
Powering Up Your System	36
Powering Up Your System	36
• Your workstation has been “ignited;” that is, the HP’s Instant Ignition process has installed t...	36
• Your workstation has been “ignited;” that is, the HP’s Instant Ignition process has installed t...	36
• Your workstation has not been “ignited;” that is, HP’s Instant Ignition process has not install...	36
Turning on the Power	37
Turning on the Power	37
1. Turn on the monitor and any external peripherals (for example, printers) connected to the work...	37
1. Turn on the monitor and any external peripherals (for example, printers) connected to the work...	37
2. Turn on the workstation. The workstation will run a series of self-tests. If you are using an ...	37
3. After two or three minutes, a series of messages are displayed as various hardware and softwar...	37
4. A series of windows appears requesting the information you gathered in	37
NOTE You should enter the host name when requested; otherwise, you will get an error message when...	37
5. You are now asked if you want to set a root password. Specify the root password now. The root ...	37
6. When you have finished answering all of the questions, the workstation completes its start-up ...	37
7. Log into your first CDE session as	38
NOTE You must log into the first session as	38
8. Use the	38
a. Move the mouse pointer to the	38
a. Move the mouse pointer to the	38
<GRAPHIC>	38
<GRAPHIC>	39
<GRAPHIC>	39
<GRAPHIC>	39
Documentation	39
Using Your CD Drive (Optional)	40
Using Your CD Drive (Optional)	40
Mounting and Unmounting a CD	40
Mounting and Unmounting a CD	40
CD-ROM, mounting and unmounting	40
Mounting a CD Using SAM	40
Mounting a CD Using SAM	40
Mounting, CD-ROM	40
1. Log in as	40
1. Log in as	40
2. Move the mouse pointer to the Application Manager control for tools and click the left mouse b...	40
<GRAPHIC>	41
<GRAPHIC>	41
<GRAPHIC>	41
5. Double click on the Disks and File Systems icon.	42
<GRAPHIC>	42
<GRAPHIC>	42
7. Click on Add in the Actions menu. For this example you will select the item Not Using the Logi...	42
8. Enter the mount directory name (for example, /CD) in the Mount Directory field of the Add Disk...	42
9. Click on the Modify Defaults... button. In the Modify Defaults window, select the Read Only it...	42
10. Click on the OK button in the Add Disk without LVM window. It will take a short time for the ...	42
Unmounting a CD Using SAM	43
Unmounting a CD Using SAM	43
Unmounting, CD-ROM	43
NOTE Before you unmount a CD, make sure that your working directory is on some other disk or medium.	43
1. Repeat steps one through five of the section “Mounting a CD Using SAM.”	43
1. Repeat steps one through five of the section “Mounting a CD Using SAM.”	43
2. Double click on the Disk Devices icon.	43
<GRAPHIC>	43
3. Click on Remove in the Actions menu. Click	43
Verifying the CD Drive Operation	44
Verifying the CD Drive Operation	44
Verifying, CD drive	44
CD drive, verifying	44
1. Log in as	44
1. Log in as	44
2. Type the following command at the shell prompt and press Enter: /usr/sbin/ioscan -d sdisk	44
H/W Path Class Description =============================================== 10/0/1...	44
Configuring the CD Driver	44
Configuring the CD Driver	44
• Managing Systems and Workgroups	44
• Managing Systems and Workgroups	44
• Using HP-UX	44
3 Troubleshooting Your System	45
3 Troubleshooting Your System	45
• Opening Your Workstation	46
• Opening Your Workstation	46
• Common Problems and Solutions	46
• Dealing with a Boot Failure	46
• Memory Failures	46
• Using the LCD for Troubleshooting	46
• Troubleshooting Monitor Problems	46
• Running System Verification Tests.	46
NOTE This chapter requires you to log in as	46
Opening Your Workstation	47
Opening Your Workstation	47
NOTE If you have to remove the B2600 cover to implement a solution, replace the cover before test...	47
1. Turn your workstation off and unplug it.	47
1. Turn your workstation off and unplug it.	47
2. Lay your workstation on a soft anti-static surface with the HP logo text in the upright positi...	47