HP e-Printer e20 HP e-printer e20 - (English) Users Guide - Page 19

HP Customer Care by Phone Telephone support is provided to you free of charge within one year from the date of your purchase. Long-distance charges may apply if you are calling long distance. Before placing a call for help, confirm that: • You have read the installation and troubleshooting tips in this guide • You have checked HP Customer Care OnLine for product help • You have called HP Customer Care Audio Tips (only in the U.S.), or our toll-free automated support line at (877) 283-4684 If you cannot solve the problem using the above resources, then call an HP service technician at (208) 344-4131 while you're in front of your HP e-printer. Before you call, locate the following information on the label attached to the back of the printer: • The HP e-printer serial number • The HP e-printer part number After the Free Phone Support Period After the one year of free phone support, you can continue to get help from HP for a fee. Prices are subject to change without notice. However, HP Customer Care OnLine help is always available at no cost. • For calls in the United States that may last under 10 minutes, call (900) 555-1500. The cost is US$2.50 per minute and will not exceed US$25. • For calls that may last longer than 10 minutes, or calls from Canada, dial (800) 999-1148. The cost is US$25 per call, charged to VISA or MasterCard. • If your HP e-printer is covered under the Limited Warranty period, and needs to be replaced or the print cartridge is defective, you will not be charged for phone support service. Limited Warranty information is printed at the end of this guide. However, regular long-distance charges may apply. ENGLISH 13