HP st5747 Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5
HP st5747 - Streaming Client Manual
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- HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 1
Troubleshooting Guide HP t5740/t5745 Thin Clients and HP st5742/st5747 Streaming Thin Clients - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 2
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are of Hewlett-Packard Company. Troubleshooting Guide HP t5740/t5745 Thin Clients and HP st5742/st5747 Streaming Thin Clients First Edition (November 2009) - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 3
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 4
iv About This Book - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 5
Client Management Solutions ...1 HP t5740/t5750 Thin Clients 1 HP st5742/st5747 Streaming Thin Clients 2 Product features ...2 Front Panel Components ...2 Top Components ...3 Rear Panel Components ...4 Installing the Antenna (Wireless Models 4 Installing the Rubber Feet ...5 Installing the Stand - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 6
CMOS Features 25 Setup Utility-Advanced BIOS Features 25 Setup Utility-Integrated Peripherals 26 Setup Utility-Power Management Setup 27 Setup Utility-Utility Task Actions 27 5 Diagnostics and Troubleshooting ...28 LEDs ...28 Power-On Sequence ...29 Power-On Diagnostic Tests ...29 Beep Codes - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 7
Appendix D System BIOS ...42 Restoring a Corrupt BIOS ...42 Updating a BIOS ...43 Index ...44 vii - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 8
viii - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 9
Business Service Automation." HP continues to partner with Altiris to manage HP thin clients. Altiris Deployment Solution is a leading tool for quick deployment and ongoing management of thin clients in your organization. For additional information, refer to the Quick Setup and Getting Started Guide - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 10
HP st5742/st5747 Streaming Thin Clients Since this Streaming Thin Client is flashless, it is specifically for use with streaming operating system applications, such as HP Image Manager, HP TeachNow, and Citrix Provisioning Server. A local operating system cannot be installed on this device, so it - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 11
compartment Figure 1-3 Top components, internal view (1) Cable lock slot (2) Secure USB compartment ports (2) (3) Microsoft diskless COA allowing streaming of a Microsoft Windows operating system (st5742 only) The secure USB compartment allows you to use two USB devices in a secured location - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 12
to the model-specific QuickSpecs at www.hp.com for details. The wireless antenna allows you to send and receive wireless signals to communicate with wireless local area networks (WLAN). Installing the Antenna (Wireless Models) ▲ Screw the antenna in place on the rear of the thin client. Figure - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 13
on its right side. 2. Remove the feet from their backing. 3. Press each foot down securely onto a corner of the left side of the thin client. Figure 1-6 Installing the rubber feet Installing the Stand If the thin client will be installed in an vertical orientation and it will not be mounted, the - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 14
the unit and lift the stand off the unit (2). Figure 1-8 Removing the stand Serial Number Location Every thin client includes a unique serial number located as shown in the following illustration. Have this number available when contacting HP customer service for assistance. Figure 1-9 Serial number - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 15
thin client hardware components: 1. Back up any data, if necessary. 2. If the thin client is powered on: a. Turn the unit and any other attached devices off. b. Disconnect the power for more information. 4. Remove the stand, if it is installed. See Removing the Stand on page 6 for more information. - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 16
11. Reconnect any external devices and power cords. 12. Turn on the monitor, the thin client, and any devices you want to test. 13. Load any necessary drivers. NOTE: You can download select hardware drivers from HP at http://www.hp.com/country/us/ eng/support.html. Removing and Replacing the Secure - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 17
3. Remove the cover from the unit by first lifting the rear (screw side) of the cover, and then lifting the cover off the unit (3). Figure 2-1 Removing the secure USB compartment cover Replacing the Secure USB Compartment Cover To replace the secure compartment cover: 1. Place the cover on top of - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 18
panel, ensure that the thin client is turned off and the power cord is disconnected from the Stand on page 6 for more information. 3. Lay the thin client on its side on a secure working surface. ● Remove the right side access panel if you are removing or installing: ◦ battery ◦ secondary flash memory - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 19
2. Lift the metal side cover, front side first, off the unit (2). Figure 2-4 Removing the metal side cover Replacing the Metal Side Cover and Side Access Panel To replace the metal side cover: 1. Place the metal side cover on the chassis, rear edge first, making sure to insert the tabs in the rear - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 20
unit until it locks into place (2). Figure 2-6 Replacing the side access panel Installing Thin Client Options Various options can be installed on the thin client: ● Installing the USB Device on page 13 ● Installing a Secondary Flash Memory Module on page 14 ● Installing a Second SO-DIMM on page 15 - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 21
hardware. WARNING! You must remove the right side panel to access the battery. Before removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet. To remove and replace the battery: 1. Locate the battery on the system board - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 22
and replacing the internal battery 3. To insert the new battery, slide one edge of the replacement battery system or return them to HP, an authorized HP partner, or their agents Memory Module Before beginning the installation process, review that the thin client is turned off and the power cord is - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 23
system board comes up through the hole in the module. Installing a Second SO-DIMM Before beginning the replacement process, review General Hardware Installation Sequence on page 7 for procedures you should follow before and after installing or replacing hardware. Installing Thin Client Options 15 - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 24
removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet. CAUTION of static electricity by briefly touching a grounded metal object. When handling a memory module, be careful not to touch any of the contacts. Doing so may - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 25
or replacing hardware. WARNING! Before removing the side access panel, ensure that the thin client is turned off and the power cord is disconnected from the electrical outlet. Follow the installation instructions included in the PCIe Expansion Module option kit. External Drives Various external USB - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 26
), such as flat panel monitors, flat displays, and flat TVs. The HP Quick Release connects to the VESA-standard mounting points, allowing you to mount the thin client in a variety of orientations. NOTE: When mounting to a thin client, use the 10 mm screws supplied with the Quick Release Kit. Figure - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 27
four 10 mm screws included in the mounting device kit, attach one side of the HP Quick Release to the thin client as shown in the following illustration. Figure 3-2 Connecting the HP Quick Release to the thin client 2. Using four screws included in the mounting device kit, attach the other side of - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 28
not supported mounting options for the mounting bracket. ● You can mount a thin client between a flat panel monitor and the wall. Figure 3-5 Thin client mounted with flat panel on wall ● You can mount the thin client on the back of a flat panel monitor stand. 20 Chapter 3 Mounting the Thin Client - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 29
Figure 3-6 Thin client mounted on back of monitor stand ● You can mount the thin client on a wall. Figure 3-7 Thin client mounted on wall ● You can mount the thin client under a desk. Figure 3-8 Thin client mounted under desk HP Quick Release 21 - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 30
thin client in an non-supported manner could result in failure of the HP Quick Release and damage to the thin client and/or other equipment. Do not mount the thin client on a flat panel monitor stand, between the panel and the stand. Figure 3-9 Unsupported mounting position-thin client between stand - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 31
HP t5740/t5745 and HP st5742/ st5747 Streaming Thin Client products. Changing BIOS Settings from the repset utility Some BIOS Wake-on-LAN BIOS Wake Up Asset Tag No Setup Password Power-On Password Parallel time User input (18 chars) User input (8 chars max) User input (8 chars max) Standard, EPP - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 32
Security Option USB Keyboard Support USB Mouse Support Enabled Enabled All, thin client. 3. The Setup Utility screen is divided into five menu headings and five task actions. The Menu Headings are: System Information, Standard CMOS Features, Advanced BIOS Features, Integrated Peripherals, Power - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 33
Power Management Setup Setup Utility-Power Management Setup on page 27 Setup Utility-System Information NOTE: Support for specific But Keyboard. Setup Utility-Advanced BIOS Features Table 4-4 Setup Utility-Advanced BIOS Features Option Description Quick Power-on Self Test Allows the system - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 34
-Advanced BIOS Features (continued) 3rd Boot Device Select Boot Device Priority. Default is Network. Boot Up Numlock Status Select power on state Default is enabled. USB Keyboard Support Allows use of USB keyboard under DOS. Default is enabled. USB Mouse Support Allows use of USB Mouse under - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 35
puts onboard LAN device in a low power state and disables "wake on PME" automatically. BIOS Wake up Enable RTC alarm wakeup. User Password Allows you to set, change, and disable the user password. NOTE: When the user password is set, it prevents unauthorized access to the user's setup. User - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 36
that fails will have an error message. NOTE: RJ-45 LEDs are located inside the RJ-45 connector on the top, rear panel of the thin client. The LEDs are visible when the connector is installed. Blinking green indicates network activity, and amber indicates a 100MB speed connection. IDE LED is Off - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 37
are performed on the t5000 units. Table 5-2 Power-On Diagnostic Test Test Description Boot Block Checksum Tests boot block code for proper checksum value DRAM Simple write/read pattern test of the first 640k of memory Parallel Port Initiates the port's driver and determines if the device is - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 38
KEYBOARD. The BIOS then ignores the missing keyboard during POST Memory Test This message displays during a full memory test, counting down the memory areas being tested. Memory Test Fail If POST detects an error during memory testing, additional information appears giving specifics about the - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 39
the thin client is experiencing operating problems or will not power on, review the following items. Table 5-4 Power-On Troubleshooting Issue Procedures The thin client unit is experiencing operating problems. Ensure that the following connectors are securely plugged into the thin client unit - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 40
monitor and repeat testing. 3. Re-image the thin client unit and power on the monitor again. 4. Test the thin client unit on a known working monitor. If the monitor does not display video, replace the thin client unit. Diskless (No-Flash) Unit Troubleshooting This section is only for those units - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 41
are running in a Microsoft RIS PXE environment press the F12 key to activate the network service boot as soon as the DHCP IP information appears on the screen. If the unit screen if there is no Client IP. ERROR: Non-system disk or disk error. Replace and press any key when ready. Troubleshooting 33 - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 42
constantly changing. Not all USB flash devices have been tested with the HP Thin Client Imaging Tool. Before using the utility, you must download the appropriate image from http://www.hp.com. Getting Started There are two deployment options supported by this utility. You can choose to do one or more - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 43
user thin client. Unpacking the Image and Tools for Deployment 1. Click Deployment. 2. When prompted, select the destination directory for the imaging tools and image. The components that comprise DSKIMG.BIN are then unbundled. When this process is complete, there are three new for instructions about - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 44
A Specifications Table A-1 HPt5740/t5745 Thin Client Dimensions Width (front to back) 222 mm 8.74 in. Height (top to bottom, without stand) options installed. ** The operating temperature range when the thin client is attached to a flat panel using the HP Quick Release is 50° to 95° F (10° - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 45
Table A-1 HPt5740/t5745 Thin Client (continued) Power Supply Operating Input Voltage Range 100-240 VAC Rated Line Frequency 50-60 Hz Power Output (maximum) 65 W Rated Output Current (maximum) 3.42 A Output Voltage +19 V DC 100-240 VAC 50-60 Hz 65 W 3.42 A +19 V DC 37 - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 46
Console, click File > New > Job . 4. Enter a unique name for the job that you will use to deploy the original thin client image. 5. Click the name of the new job. 6. Near the (http://www.altiris.com/support/documentation) for more detailed information. 38 Appendix B Adding an Image Restore Tool - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 47
a PXE Server Prerequisites NOTE: This Troubleshooting section is not intended to enable HP Service to support PXE software. All PXE software is supported by authorized service providers on a warranty or service contract basis. Customers that call the HP Customer Service Center with PXE issues and - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 48
Click Next. 4. Select Respond to client computers requesting service. 5. Click Next. 6. Insert the Windows 2000 Professional CD into the CD User Permissions on the Active Directory Server On the active directory server: 1. Click Start > Programs > Administrative Tools. 2. Click Active Directory Users - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 49
the Microsoft Web site for instructions about creating a network bootable diskette.) For More Information HP t5000 Series Documentation (including white papers discussing software deployment methods): http://welcome.hp.com/country/us/en/support.html?pageDisplay=support. Type your model number into - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 50
same from USB floppy diskette or USB flash drive. To restore a corrupt BIOS, complete the following instructions 1. Navigate to http://www.hp.com/ 2. Select Software & Driver Downloads. 3. In the For Product box, type the thin client model number, and then click the arrow. 4. Under Select Operating - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 51
the Linux environment. To determine the BIOS family, version, and date on the thin client, press F10 during system power-on to run the F10 Setup utility, then select System Information. To update the system BIOS, complete the following instructions: 1. Download the Softpaq to a directory on your - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 52
2 humidity specifications 36 flash memory module 8 hardware 7 HP Quick Release 18 MultiBay diskette drive 12 PCIe expansion card 7 PCIe expansion module 7 rubber feet 5 SATA flash memory module 8 stand 5 thin client onto HP Quick Release 18 USB devices 7 installing Remote Installation Services 39 - HP st5747 | Troubleshooting Guide: HP t5740/t5745 Thin Clients and HP st5742/st5 - Page 53
power supply 37 rated output current 37 relative humidity 36 temperature 36 thin client 36 weight 36 stand installing 5 removing 6 supported mounting options 20 T temperature specifications 36 ThinState Tools 1, 2 top components 3 troubleshooting 31 U unsupported mounting option 22 updating a BIOS
Troubleshooting Guide
HP t5740/t5745 Thin Clients and HP st5742/st5747
Streaming Thin Clients