IBM 436854u Service Guide - Page 168
Software problems
UPC - 883436026772
View all IBM 436854u manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 168 highlights
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 M2 Types 4367 and 4368," on page 33 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The ServeRAID Manager 1. Make sure that there are no duplicate IRQ assignments. program cannot view all 2. Make sure that the hard disk drive is connected correctly. installed drives, or the operating system cannot be installed. The operating-system installation program continuously loops. Make more space available on the hard disk. The ServerGuide program will not start the operating-system CD. Make sure that the operating-system CD is supported by the ServerGuide program. See the ServerGuide Setup and Installation CD label for a list of supported operating-system versions. The operating system cannot be Make sure that the server supports the operating system. If it does, either no installed; the option is not logical drive is defined (RAID servers), or the ServerGuide System Partition is not available. present. Run the ServerGuide program and make sure that setup is complete. Software problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, "Parts listing, System x3200 M2 Types 4367 and 4368," on page 33 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action You suspect a software problem. 1. To determine whether the problem is caused by the software, make sure that: v The server has the minimum memory that is needed to use the software. For memory requirements, see the information that comes with the software. If you have just installed an adapter or memory, the server might have a memory-address conflict. v The software is designed to operate on the server. v Other software works on the server. v The software works on another server. 2. If you receive any error messages while you use the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem. 3. Contact your place of purchase of the software. 150 System x3200 M2 Types 4367 and 4368: Problem Determination and Service Guide