Insignia NS-HMSB20 User Guide - Page 21

SOURCE, PROBLEM, POSSIBLE SOLUTIONS, Make sure that the sound source device is outputting

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2.0 Channel Mini Soundbar PROBLEM There is no sound or very low sound. There is no sound or low volume in Bluetooth mode. POSSIBLE SOLUTIONS • Make sure that you are connected to an audio OUT jack on your sound source. The port will not send audio out if it is an INPUT jack. • Make sure that the volume level of the soundbar is set to an adequate level. • If you are using Bluetooth, turn up the volume on your Bluetooth device. • If you are using Bluetooth, make sure that your Bluetooth device is not paired with a device other than the soundbar. • Make sure that the volume level is not muted. Press the (mute) button on the remote control again to restore the sound output. • Make sure that the correct audio source is selected. Press the (sound source selector) button on your soundbar or the SOURCE button on your remote control repeatedly to switch to the correct audio source. • Make sure that the power is on and all connections are secure. • Make sure that the volume is turned up on your sound source. • If you are using the OPTICAL connection, make sure that the source device's audio source is set to "PCM" format. Refer to the documentation you received with the audio source device (such as a TV or DVD/Blu-ray player) for additional information. • Make sure that the audio cable you are using is not damaged or broken. Try using another one. • Make sure that the sound source device is outputting sound to the soundbar. • Make sure that your Bluetooth device is turned on, Bluetooth is turned on, and "NS-HMSB20" is selected. • Turn up the volume on your soundbar. • Turn up the volume on your Bluetooth device. • Make sure that your Bluetooth device is not muted. • Make sure that you are playing music from your Bluetooth device. • Make sure that you have selected the Bluetooth source on your soundbar. • Make sure that your soundbar is not paired to another Bluetooth device. • Make sure that your Bluetooth device is not paired to a different Bluetooth speaker or other device. www.insigniaproducts.com 21

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2.0 Channel Mini Soundbar
www.insigniaproducts.com
There is no sound or
very low sound.
•
Make sure that you are connected to an audio OUT jack
on your sound source. The port will not send audio out if
it is an INPUT jack.
•
Make sure that the volume level of the soundbar is set to
an adequate level.
•
If you are using Bluetooth, turn up the volume on your
Bluetooth device.
•
If you are using Bluetooth, make sure that your Bluetooth
device is not paired with a device other than the
soundbar.
•
Make sure that the volume level is not muted. Press the
(mute) button on the remote control again to restore
the sound output.
•
Make sure that the correct audio source is selected. Press
the
(sound source selector) button on your soundbar
or the
SOURCE
button on your remote control repeatedly
to switch to the correct audio source.
•
Make sure that the power is on and all connections are
secure.
•
Make sure that the volume is turned up on your sound
source.
•
If you are using the OPTICAL connection, make sure that
the source device’s audio source is set to “PCM” format.
Refer to the documentation you received with the audio
source device (such as a TV or DVD/Blu-ray player) for
additional information.
•
Make sure that the audio cable you are using is not
damaged or broken. Try using another one.
•
Make sure that the sound source device is outputting
sound to the soundbar.
There is no sound or
low volume in
Bluetooth mode.
•
Make sure that your Bluetooth device is turned on,
Bluetooth is turned on, and “NS-HMSB20” is selected.
•
Turn up the volume on your soundbar.
•
Turn up the volume on your Bluetooth device.
•
Make sure that your Bluetooth device is not muted.
•
Make sure that you are playing music from your Bluetooth
device.
•
Make sure that you have selected the Bluetooth source on
your soundbar.
•
Make sure that your soundbar is not paired to another
Bluetooth device.
•
Make sure that your Bluetooth device is not paired to a
different Bluetooth speaker or other device.
PROBLEM
POSSIBLE SOLUTIONS