Insignia NS-SB515 User Manual English - Page 22
Problem, Possible Solutions, Cannot establish Bluetooth
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Insignia Soundbar with Wireless Subwoofer Problem I can hear sound from both my TV and my soundbar. My TV remote does not control the volume of my soundbar. No sound or low volume in Bluetooth mode Cannot establish Bluetooth connection My Bluetooth device keeps unpairing "NS-SB515" does not appear on my Bluetooth device Wireless subwoofer is not connected Possible Solutions • Turn off or mute the internal speakers of your TV. Refer to the TV's manual for instructions. • In most cases, your TV remote will not control your soundbar. • Make sure that your Bluetooth device is turned on, Bluetooth is turned on, and "NS-SB515" is selected. • Turn up the volume on your soundbar. • Turn up the volume on your Bluetooth device. • Make sure that your Bluetooth device is not muted. • Make sure that you are playing music from your Bluetooth device. • Make sure that you have selected the Bluetooth source on your soundbar. • Make sure that your soundbar is not paired to another Bluetooth device. • Make sure that your Bluetooth device is not paired to a different Bluetooth speaker. • Shorten the distance between your soundbar and your Bluetooth device. • Turn your devices off, then on. Re-pair your soundbar and your Bluetooth device. • Make sure that your soundbar is not paired to another Bluetooth device. • Make sure that your soundbar and Bluetooth device are both in pairing mode. • Make sure that your Bluetooth device is not connected to any other device. • Make sure that you have selected "NS-SB515" on your Bluetooth device. • Shorten the distance between your soundbar and your Bluetooth device. • If the battery on your Bluetooth device is low, recharge the battery. • Shorten the distance between your soundbar and your Bluetooth device. • Put your soundbar into pairing mode, then refresh your list of Bluetooth devices. For more information, see the documentation that came with your Bluetooth device. • Make sure that your Bluetooth device is visible to other devices. For more information, see the documentation that came with your Bluetooth device. • The wireless subwoofer is set at the factory so that the soundbar and subwoofer should link automatically when the soundbar is turned on. However, if the link indicator does not light when the soundbar and subwoofer are both powered on or if your soundbar has been serviced recently, then you need to follow the procedure to set the ID and link. 1. Clear any obstacles between the soundbar and the subwoofer. 2. Using a small pointed object (paper clip) press the PAIR button on subwoofer until the LINK LED light blinks blue. 3. Using a small pointed object (paper clip) press the PAIR button on the soundbar until the LINK LED lights solid blue. The wireless subwoofer is connected to soundbar. 22 www.insigniaproducts.com