Intel MFS5000SI User Guide - Page 53

Troubleshooting, First Steps Checklist

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3 Troubleshooting This chapter provides information to assist you in troubleshooting the Intel® Compute Module MFS5000SI. A common cause of server function issues is outdated BIOS and BMC firmware, and outdated operating system level device drivers. Before performing extensive troubleshooting steps, ensure that the system BIOS and BMC firmware code, and device drivers are up to date. One of the first steps to perform in troubleshooting a compute module is to reboot the system; try resetting your system using one of the methods below. To do this: Press: Soft boot reset to clear the system memory and reload the operating system. Cold boot reset. Turn the system power off and then on. This clears system memory, restarts POST, reloads the operating system, and halts power to all peripherals. Power off/on First Steps Checklist • Are the server system power LEDs on? • Is the chassis properly connected to an AC power source? • Are the power supplies fully seated in the chassis and the power cables fully seated in the power supplies? • Is the compute module fully seated in the chassis? • Are the processors fully seated in their sockets on the server board? • Are the installed memory modules fully seated in their sockets on the server board? • If installed, is the add-in mezzanine card fully seated in the slot on the server board? • Are all jumper settings on the server board correct? • Are the configuration settings defined in the BIOS Setup correct? • Is the operating system properly loaded? Refer to the operating system documentation. • Are all device drivers properly installed? • Are all installed components and the installed operating system listed in the Intel® Compute Module MFS5000SI Tested Hardware and Operating System List? Intel® Compute Module MFS5000SI User Guide 41

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Intel® Compute Module MFS5000SI User Guide
41
3
Troubleshooting
This chapter provides information to assist you in troubleshooting the Intel® Compute
Module MFS5000SI.
A common cause of server function issues is outdated BIOS and BMC firmware, and
outdated operating system level device drivers. Before performing extensive
troubleshooting steps, ensure that the system BIOS and BMC firmware code, and device
drivers are up to date.
One of the first steps to perform in troubleshooting a compute module is to reboot the
system; try resetting your system using one of the methods below.
First Steps Checklist
•
Are the server system power LEDs on?
•
Is the chassis properly connected to an AC power source?
•
Are the power supplies fully seated in the chassis and the power cables fully seated in
the power supplies?
•
Is the compute module fully seated in the chassis?
•
Are the processors fully seated in their sockets on the server board?
•
Are the installed memory modules fully seated in their sockets on the server board?
•
If installed, is the add-in mezzanine card fully seated in the slot on the server board?
•
Are all jumper settings on the server board correct?
•
Are the configuration settings defined in the BIOS Setup correct?
•
Is the operating system properly loaded? Refer to the operating system
documentation.
•
Are all device drivers properly installed?
•
Are all installed components and the installed operating system listed in the Intel®
Compute Module MFS5000SI
Tested Hardware and Operating System List
?
To do this:
Press:
Soft boot reset to clear the system memory and reload the operating
system.
<Ctrl+Alt+Del>
Cold boot reset. Turn the system power off and then on. This clears
system memory, restarts POST, reloads the operating system, and halts
power to all peripherals.
Power off/on