Kenmore 9961 Use and Care Guide - Page 42

Before You Call

Solutions

To Common

Problems

Before you call for service,

review this list. It

may

save you time and

expense.

The

list includes common occurrences

that are not the result of defective workmanship or materials in this appliance.

OCCURRENCE

Range

is not level.

POSSIBLE

CAUSE/SOLUTION

Poor

installation.

To

level range, refer to Leveling Guide,in the Installation Instructions.

When range is level, cooktop may appear out of alignment if countertop is not level.

Weak, unstable

floor.

Be sure

floor

is level and can adequately support range. Contact a

carpenter to correct sagging or sloping

floor.

Kitchen cabinet

misalignment

may make range appear to be unlevel. Be sure cabinets are

square and have sufficient room

for

range clearance.

Cannot

move

appliance

Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.

easily.

Appliance

must

Contact builder or installer to make appliance accessible.

be accessible

for

service.

Carpeting interferes with range. Provide sufficient space so range can be lifted over carpet.

Entire

range or oven

Make sure cord/plug is tightly into outlet.

does not operate.

Service wiring is not complete. Contact your dealer, installing agent or authorized servicer.

Power outage. Check house lights to be sure. Call your local

electric

company

for

service.

*Oven control

beeps and

Electronic control has detected a

fault

condition. Push CLEAR to clear the display and stop

displays

F10, F30 or Fg0.

beeping. Program oven again. If

fault

recurs, record

fault

number. Push CLEAR and contact

Sears or another qualified service dealer.

Oven lights does notwork.

Replace or tighten bulb. See

'q'o

Change the Oven Light" in this Guide

for

instructions.

Surface

unit does not

No power to the appliance. Check steps under

"Entire

Range or Oven Does Not Operate" in

heat.

this Before you call Checklist.

Incorrect control setting. Make sure the correct control is on

for

the surface unit to be used.

Surface element too hot

Incorrect control setting. Make sure the correct control is on

for

the surface

element

to be

or not hot enough,

used.

Scratches

or abrasion

on

cooktop

surface.

Coarse

particules

such as

salt and sand

between

cooktop

and

utensils

can

cause

scratches.

Be sure cooktop surface and bottoms of utensils are clean before usage. Small

scratches

do not affect cooking

and will become less visible

with time.

Cleaning

materials

not recommended

for ceramic-glass

cooktop

have been

used. See

"Ceramic

Glass Cooktop Cleaning

and Maintenance"

section.

Cookware

with rough bottom has been used. Use smooth, flat-bottomed

cookware.

Metalmarks.

Sliding

or scraping

of

metal

utensils on cooktop

surface.

Do

not slide

metal utensils on

cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See

"Ceramic

Glass Cooktop Cleaning and Maintenance" section.

Brown streaks or specks.

Boilovers are cooked onto surface. Use razor scraper to remove soil. See

"Ceramic

Glass

Cooktop Cleaning and Maintenance" section.

Areas of discoloration

Mineral

deposits from

water and

food.

Remove using a ceramic-glass cooktop cleaning

with metallic sheen,

cream. Use cookware with clean, dry bottoms.

Poor baking results.

Many

factors

affect baking results. Make sure the proper rack position is used. Center

food

in the oven and space pans to allow air to circulate.

Allow

the oven to preheat to the set

temperature

before placing

food

in the oven. Try adjusting the recipe recommended

temperature or baking time. If you

feel

the oven is too hot or cool, see

"Adjusting

Oven

Temperature"

section.

42

Kenmore 9961 Use and Care Guide - Page 42

Before You Call

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