Kodak 8738056 User Guide - Page 41

4 Troubleshooting Contents Problem solving 4-1 Power button indicators 4-2 Problem solving Occasionally you may encounter a situation with your Scan Station where it may not function properly. Use the chart below as a guide to check possible solutions to help you resolve the situation before calling Technical Support. Problem Documents are jamming or multiple documents are feeding Possible Solution Make sure that: • the side guides are adjusted for the width of the documents you are scanning. • the output tray is adjusted for the length of the documents you are scanning. • all documents meet the specifications for size and weight: Maximum document size: 215 x 863 mm (8.5 x 34 in.) - may be restricted at certain resolutions Minimum document size: 50 x 63.5 mm (2 x 2.5 in.) Multiple-sheet feeding: 75 x 125 mm (3 x 5 in.) Paper weight: 413 g/m2 (110 lb.) paper and ID cards up to 1.25 mm (0.05 in.) thick • the Scan Station and tires are clean. • the spring on the pre-separation module is adjusted to the proper tension. See the procedures in Chapter 7, Maintenance in the Administrator's Guide. • the feed module and separation module is installed properly and securely in place. See the procedures in Chapter 7, Maintenance in the Administrator's Guide. To remove a document jam: • Open the Scan Station cover. IMPORTANT: Be sure the output tray panel is open before opening the cover. A-61627 June 2010 • Remove any jammed document(s) from inside the Scan Station. • Close the Scan Station cover and resume scanning. 4-1