Kodak 8738056 User Guide - Page 42

Problem Scan Station will not scan/feed documents No images are being displayed Roller marks appear on the document after scanning Images have black background bleedthrough Unsuccessful fax delivery Touchscreen unresponsive Possible Solution Make sure that: • the power cord is plugged securely into the back of Scan Station and the wall outlet. • the power switch is on. • the wall outlet is not defective (call a licensed electrician). • document(s) is making contact with the feed rollers. If you are scanning one-sided documents, be sure the side you want to scan is facing the input tray (not facing you). For more information, see the section entitled, "Getting your documents ready to scan" in Chapter 2. Clean the rollers. See the procedures in Chapter 7, Maintenance in the Administrator's Guide. When scanning translucent documents, black bleed-through may be displayed on the image. To minimize this, adjust the Contrast value on the Black and White Adjustments screen. • Verify that your return email address is configured correctly. • Be sure the fax number that you are sending to is correct. Once the fax number is verified, try again. If errors persist, contact your administrator. • Be sure the Scan Station is plugged in and turned on. • If there is an A3/A4 Flatbed attached and it is unplugged when the Scan Station is running, the touchscreen may be unresponsive. Power cycle the Scan Station. Power button indicators The power button acts as an indicator light in addition to powering up the Scan Station. Use this chart to help determine the status of the Scan Station. Indicator Problem Remedy Constant Scan Station is ready blue Flashing Scan Station is busy Wait until the indicator stops flashing blue and the Scan Station is ready. Flashing red Error indication, such Correct the error; i.e., close the Scan as the cover is open or Station cover or remove the document there is a document jam, and continue. jam. Constant Scan Station failure red Turn the Scan Station off, then on again. If the error persists, call Service. 4-2 A-61627 June 2010