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Konica Minolta bizhub 42 bizhub 36/42 Fax Operations User Guide - Page 172

Internet Fax sending

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13.1 Cannot send faxes 13 Problem Transmission is not possible. Cause Is the telephone line correctly connected? Is there a problem with the receiving machine? Is there a problem with the recipient's fax machine (such as, no paper or turned off)? Was a correct password sent? Is there an incorrect password have been specified when the transmission was sent with [FCode TX] set to [Yes]? Was the sender's fax number correctly registered with "Check Dest. & Send"? Remedy Is the telephone line disconnected? Check the telephone cord for connection and, if unplugged, plug it securely. Is the power of the receiving facsimile turned off, is it out of paper or is there another problem? Call the recipient to determine whether there is a problem. Contact the recipient. Check the recipient's password and then resend the fax using a correct password. Check the password at the receiving end, and then try sending the fax again with the correct password. Check that the fax number registered with the recipient is correct. Or, send a fax with Check Dest. & Send set to [No]. 13.1.2 Internet Fax sending If you cannot send a fax while using the Internet Fax functions, follow the steps below to identify the problem. Problem Transmission is not possible. Cause Does the size of E-mail to be sent exceed the SMTP server capacity? Was the transmission procedure carried out correctly? Are the network settings and connection correct? Is the E-mail address of the machine configured? Are cables connected correctly? Is the recipient's address correct? Were the address book destination and program destination registered correctly? Is there a problem with the receiving machine? Remedy If the size of E-mail exceeds the SMTP server capacity (if specified), an error occurs and the E-mail cannot be sent. For details on the SMTP server capacity settings, refer to the [User's Guide Administrator Operations]. Check the transmission procedure and then resend the fax. For details on the transmission procedure, refer to page 6-2. Check the network settings and connection. For details on the network settings, refer to the [User's Guide Administrator Operations]. Check the E-mail address of the machine and configure it. For details on configuring the E-mail address, refer to the [User's Guide Administrator Operations]. Check that the network cable, modular cable, and any other relevant connectors are correctly connected. There may be an error in registering the address when address book destination and program destination are used. Print the Speed Address List or Program List to check that the numbers are registered correctly. Is the power of the receiving facsimile turned off, is it out of paper or is there another problem? Call the recipient or otherwise to determine whether there is a problem. Reference - Even if the transmission result screen or the result area of a communication report indicates "----", due to a problem in an Internet pathway, the E-mail message may not be delivered to the recipient. "----" displayed in the TX Result or Communication Report indicates that the fax has been successfully sent to the server. bizhub 42/36 13-3

Section	Page
Table of contents	2
1 Introduction	9
1.1 Welcome	9
1.1.1 User's guides	9
1.1.2 User's Guide	9
1.2 Conventions used in this manual	10
1.2.1 Symbols used in this manual	10
To use this machine safely	10
Procedural instruction	10
Key symbols	11
1.2.2 Original and paper indications	11
Original and paper sizes	11
Original and paper indications	11
2 Before using the Fax function	13
2.1 Information	13
2.1.1 Fax function	13
Function type	13
Notes on using fax (G3)/PC-FAX functions	13
Notes on using Internet Fax/PC-FAX functions	14
Notes on using Internet Fax functions	14
2.1.2 User authentication	15
Device authentication	15
External server authentication	15
Account Track	16
2.1.3 Restriction of file name	16
2.2 Overview	17
2.2.1 Available operations with fax (G3) function	17
Sending/receiving fax (G3)	17
Polling	17
2.2.2 Available operations with Internet Fax function	18
2.2.3 Available operations with PC-FAX function	19
PC-FAX transmission	19
PC-FAX reception	20
3 Control Panel/Liquid Crystal Display	22
3.1 Control Panel	22
3.2 Touch Panel	24
3.2.1 Screen component	24
Icons that appear in the touch panel	24
3.2.2 Job	26
4 Registering the basic information	30
4.1 To begin operation	30
4.1.1 Environment and device requirements	30
4.1.2 Fax Settings	30
4.1.3 Connection of modular cable	31
4.1.4 Connection and settings of network cable	32
Connection of network cable	32
Network settings	32
Specifying an E-mail address for this machine	32
4.1.5 Connection of USB cable	33
4.1.6 Installation of fax driver	33
4.2 Store Address	34
4.2.1 Address Book	34
4.2.2 Group	34
4.2.3 Program destination	34
5 Installation of Fax Driver	36
5.1 Connection method and installation procedure	36
5.1.1 Windows Vista/7/Server 2008/Server 2008 R2	36
5.1.2 Windows XP/Server 2003	37
5.2 Installer-based auto install	38
5.2.1 Operating environment of the installer	38
5.2.2 Settings of this machine	38
TCP/IP settings of this machine	38
RAW port number/IPP setting of this machine	39
5.2.3 Installing	39
5.3 Installation using Add Printer Wizard	44
5.3.1 Settings of this machine	44
TCP/IP settings of this machine	44
RAW port number setting of this machine	44
LPD setting of this machine	44
5.3.2 Windows Vista/7/Server 2008/Server 2008 R2	44
5.3.3 Windows XP/Server 2003	48
5.4 Installing using plug and play	52
5.4.1 Windows Vista/7/Server 2008/Server 2008 R2	52
Making the installed fax driver known to the computer	52
Installing the fax driver when connecting the machine	52
Updating the driver after connecting this machine	53
5.4.2 Windows XP/Server 2003	54
5.5 Uninstalling the fax driver	55
5.5.1 When the fax driver uninstaller is installed	55
5.5.2 When the fax driver uninstaller is not installed	55
6 Sending (G3/I-FAX)	58
6.1 Operation flow	58
6.1.1 Fax (G3)	58
6.1.2 Internet Fax	60
6.1.3 Recalling a program destination	61
6.1.4 Broadcasting	63
6.2 Fax screen	65
6.2.1 Description of screen components	65
6.3 Favorites	66
6.4 Direct Input	67
6.4.1 Fax	67
6.4.2 Internet Fax	68
6.5 Others	69
6.5.1 Log	69
6.5.2 Memory RX	69
6.6 Address Book	70
6.6.1 LDAP (G3)	70
Search	71
Advanced Search	71
6.6.2 Search	72
Type	72
Name	72
6.7 Off-Hook (G3)	73
Manual transmission	73
6.8 Settings - Scan Settings	74
6.8.1 Original Type	74
6.8.2 Resolution	74
6.8.3 Separate Scan	75
6.8.4 Density	75
6.8.5 Background Removal	75
6.8.6 Sharpness	76
6.9 Settings - Comm. Settings	77
6.9.1 Line Settings (G3)	77
ECM OFF	77
V34 OFF	77
Check Dest. & Send	77
6.9.2 Comm. Method (G3)	77
Polling RX - Polling RX	77
Polling RX - Bulletin	78
Timer TX	78
Password TX	79
F-Code TX	79
6.9.3 E-mail Settings (I-FAX)	80
6.10 Settings - Original Settings	81
6.10.1 Original Size	81
[Standard Size]	81
[Custom Size]	81
6.10.2 Long Original	82
6.10.3 Simplex/Duplex	82
6.10.4 Binding Position	83
6.11 Mode Check	84
6.12 Redialing (G3)	85
6.12.1 Auto redialing	85
7 Receiving (G3/I-FAX)	87
7.1 Receiving (G3: Without external telephone connected)	87
7.1.1 Auto RX (Dedicated for fax line)	87
7.2 Receiving (G3: With external telephone connected)	88
7.2.1 Manual RX (Dedicated telephone line)	88
Remote RX	89
7.2.2 DRPD	89
7.3 Receiving (I-FAX)	90
Receiving E-mails automatically	90
7.4 In-memory proxy reception	91
7.4.1 In-memory proxy reception	91
7.5 Printing upon data reception	92
7.5.1 Printing at full size	92
7.5.2 Printing at reduced size	92
7.5.3 Printing at reduced size to fit the paper size to be printed	93
Step 1: Select optimal paper size	93
Step 2: Select actual print paper size	93
Reducing and splitting	94
7.6 Footer Position	95
Inside Body Text	95
Outside Body Text	95
Not Printed	95
8 Sending a PC-FAX	97
8.1 Sending a PC-FAX	97
8.1.1 Sending operation	97
8.1.2 Selecting a recipient from a phone book	99
8.1.3 Selecting a recipient from an address book	100
8.1.4 Configuring the transmission conditions	101
8.1.5 Creating a fax cover sheet	102
8.2 Default settings of the fax driver	105
8.2.1 Displaying the Properties window	105
8.2.2 [Configure] tab	105
8.2.3 [Settings] tab	106
8.3 Common Settings	107
8.4 Parameter details	109
8.4.1 [FAX] tab	109
8.4.2 [Basic] tab	110
Configuring a custom size	110
Configuring user authentication settings	111
Configuring account track settings	112
8.4.3 [Layout] tab	113
Combining pages (N in 1 printing)	113
8.5 Using phone books	114
8.5.1 Adding recipients to a phone book	114
8.5.2 Editing a phone book	116
Changing the personal information	116
Changing group membership	116
Changing a group name	117
Creating a folder	117
Searching for personal information	117
8.6 Saving the fax driver settings	118
8.6.1 Saving the settings	118
8.6.2 Recalling settings	119
8.6.3 Editing settings	119
8.6.4 Importing settings/Exporting settings	120
9 Convenient functions (G3/I-FAX/PC-FAX)	122
9.1 Memory RX (G3/I-FAX)	122
9.2 Fax forwarding (G3/I-FAX)	123
9.3 Night reception (G3/I-FAX)	124
9.4 Closed network reception (G3)	125
9.5 Confidential transmission (G3/PC-FAX)	126
Sending by confidential transmission	126
9.6 Relay distribution (G3)	127
Sending by requests a relay transmission	127
9.7 PC-FAX reception (PC-FAX)	128
10 Description of reports and lists	130
10.1 Types of reports and lists	130
10.1.1 Reports	130
10.1.2 Lists	130
10.2 Common reports	131
10.2.1 [Communication Report]	131
Print sample	131
Information included in the list	132
10.2.2 [TX Result Report]	133
10.2.3 [Broadcast Result Report]	133
10.3 Report printed for fax (G3)/PC-FAX	134
10.3.1 [Reservation TX Report]	134
10.3.2 [Broadcast Reservation Report]	134
10.4 Report printed for Internet Fax	135
10.4.1 [Internet Fax Rx Error Report]	135
10.5 Report printed for PC-FAX	136
10.5.1 [PC-Fax TX Error Report]	136
10.6 Common lists	137
10.6.1 [Speed Address List]	137
Print sample	137
Information included in the list	137
10.6.2 [Group Address List]	138
Print sample	138
Information included in the list	138
10.6.3 [Program List]	139
Print sample	139
Information included in the list	139
10.6.4 [Fax Set UP Information List]	140
11 User Mode Settings	143
11.1 [Address Registration]	143
11.1.1 Fax	143
11.1.2 Program destination	145
Registering program destinations	145
Details	146
Delete	146
11.2 [User Settings]	147
11.2.1 Machine Settings - Fax Default Tab	147
11.2.2 Fax Settings	147
12 PageScope Web Connection	149
12.1 Using PageScope Web Connection	149
12.1.1 Operating environment	149
12.1.2 Accessing PageScope Web Connection	149
12.1.3 Web browser cache	150
For Internet Explorer	150
For Mozilla Firefox	150
12.2 Logging in and logging out	151
12.2.1 Login	151
Display Language	151
Logging in as a public user	151
Logging in as a registered user	152
Logging in to the administrator mode	152
12.2.2 Logout	152
12.3 Page Configuration	153
12.4 Current Status	154
12.5 User Mode Overview	155
12.5.1 System	155
12.5.2 Job	156
12.5.3 Print	157
12.5.4 Storage	158
[Scan to HDD]	158
[PC-Fax]	158
12.5.5 Address	159
[Address Book]	160
[Group]	162
[Program]	163
Program (New Registration)	164
Program (Edit)	165
[Subject]	167
[Text]	168
12.6 Administrator mode	169
13 Troubleshooting for fax problems	171
13.1 Cannot send faxes	171
13.1.1 Fax (G3)	171
13.1.2 Internet Fax sending	172
13.1.3 PC-FAX	173
13.2 Cannot receive faxes	174
13.2.1 Fax (G3)	174
13.2.2 Internet Fax	175
13.2.3 PC-FAX	175
13.3 Cannot configure settings/cannot send faxes according to the settings	176
13.4 Error messages	177
13.5 If [Service Call] is displayed	178
14 Appendix	180
14.1 Product specifications	180
14.1.1 Fax (G3) function	180
14.1.2 Internet Fax function	180
14.1.3 PC-FAX function	181
14.2 Glossary	182
15 Index	190
15.1 Index by item	190

Match case Limit results 1 per page

bizhub 42/36

13-3

13.1

Cannot send faxes

13.1.2

Internet Fax sending

If you cannot send a fax while using the Internet Fax functions, follow the steps below to identify the problem.

Reference

Even if the transmission result screen or the result area of a communication report indicates "----", due

to a problem in an Internet pathway, the E-mail message may not be delivered to the recipient. "----"

displayed in the TX Result or Communication Report indicates that the fax has been successfully sent

to the server.

Transmission is

not possible.

Is the telephone line cor-

rectly connected?

Is the telephone line disconnected?

Check the telephone cord for connection and, if un-

plugged, plug it securely.

Is there a problem with

the receiving machine?

Is the power of the receiving facsimile turned off, is it

out of paper or is there another problem?

Call the recipient to determine whether there is a prob-

lem.

Is there a problem with

the recipient's fax ma-

chine (such as, no paper

or turned off)?

Contact the recipient.

Was a correct password

sent?

Check the recipient's password and then resend the

fax using a correct password.

Is there an incorrect

password have been

specified when the trans-

mission was sent with [F-

Code TX] set to [Yes]?

Check the password at the receiving end, and then try

sending the fax again with the correct password.

Was the sender's fax

number correctly regis-

tered with "Check Dest.

& Send"?

Check that the fax number registered with the recipient

is correct. Or, send a fax with Check Dest. & Send set

to [No].

Problem

Cause

Remedy

Problem

Cause

Remedy

Transmission is

not possible.

Does the size of E-mail to

be sent exceed the

SMTP server capacity?

If the size of E-mail exceeds the SMTP server capacity

(if specified), an error occurs and the E-mail cannot be

sent. For details on the SMTP server capacity settings,

refer to the [User's Guide Administrator Operations].

Was the transmission

procedure carried out

correctly?

Check the transmission procedure and then resend the

fax. For details on the transmission procedure, refer to

page 6-2.

Are the network settings

and connection correct?

Check the network settings and connection. For details

on the network settings, refer to the [User's Guide Ad-

ministrator Operations].

Is the E-mail address of

the machine configured?

Check the E-mail address of the machine and configure

it. For details on configuring the E-mail address, refer to

the [User's Guide Administrator Operations].

Are cables connected

correctly?

Check that the network cable, modular cable, and any

other relevant connectors are correctly connected.

Is the recipient's address

correct? Were the ad-

dress book destination

and program destination

registered correctly?

There may be an error in registering the address when

address book destination and program destination are

used.

Print the Speed Address List or Program List to check

that the numbers are registered correctly.

Is there a problem with

the receiving machine?

Is the power of the receiving facsimile turned off, is it

out of paper or is there another problem? Call the recip-

ient or otherwise to determine whether there is a prob-

lem.