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Konica Minolta bizhub 4422 bizhub 4422 User Guide - Page 172

Print jobs do not print, Step 1

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Troubleshooting 172 Print jobs do not print Action Yes Step 1 The problem is a From the document that you are trying to print, open the Print solved. dialog, and then check if you selected the correct printer. b Print the document. Is the document printed? Step 2 a Check if the printer is on. b Resolve any error messages that appear on the display. c Print the document. The problem is solved. Is the document printed? Step 3 The problem is a Check if the ports are working, and if the cables are securely solved. connected to the computer and the printer. For more information, see the setup documentation that came with the printer. b Print the document. Is the document printed? Step 4 The problem is a Turn off the printer, wait for about 10 seconds, and then turn it solved. back on. b Print the document. Is the document printed? Step 5 a Remove, and then install the printer software. b Print the document. The problem is solved. Is the document printed? No Go to step 2. Go to step 3. Go to step 4. Go to step 5. Contact customer support.

Section	Page
Contents	2
Safety information	6
Conventions	6
Product statements	6
Learning about the printer	9
Selecting a location for the printer	9
Printer configurations	10
Attaching cables	11
Using the control panel	13
Understanding the status of the sleep button and indicator light	13
Using the Embedded Web Server	14
Printing a menu settings page	14
Printing the Network Setup Page	14
Using the keyboard on the display	14
Setting up and using the home screen applications	15
Using the home screen	15
Customizing the home screen	16
Using Display Customization	16
Managing contacts	17
Adding contacts	17
Adding groups	17
Editing contacts or groups	17
Deleting contacts or groups	18
Loading paper and specialty media	19
Setting the size and type of the specialty media	19
Configuring Universal paper settings	19
Loading trays	19
Loading the multipurpose feeder	21
Linking trays	22
Supported paper	23
Supported paper sizes	23
Supported paper types	25
Supported paper weights	25
Printing	26
Printing from a computer	26
Printing from a mobile device	26
Printing from a mobile device using Google Cloud Print	26
Printing from a mobile device using Mopria Print Service	26
Printing from a mobile device using AirPrint	26
Printing from a flash drive	27
Supported flash drives and file types	28
Configuring confidential jobs	29
Printing a font sample list	29
Printing a directory list	29
Canceling a print job	29
Copying	31
Making copies	31
Copying photos	31
Copying on letterhead	31
Copying on both sides of the paper (two-sided)	31
Reducing or enlarging copies	32
Collating copies	32
Placing separator sheets between copies	32
Copying multiple pages onto a single sheet	32
Creating a copy shortcut	32
E-mailing	33
Setting up the e-mail function	33
Configuring e-mail settings	33
Sending an e-mail	33
Creating an e-mail shortcut	34
Faxing	35
Setting up the printer to fax	35
Setting up the fax function	35
Setting up fax using a standard telephone line	35
Setting up fax using digital subscriber line	40
Setting up fax using VoIP telephone service	41
Setting up fax using cable modem connection	43
Setting up fax in countries or regions with different telephone wall jacks and plugs	45
Connecting to a distinctive ring service	47
Setting the fax date and time	48
Configuring daylight saving time	48
Sending a fax	48
Scheduling a fax	49
Creating a fax destination shortcut	49
Changing the fax resolution	49
Adjusting the fax darkness	49
Viewing a fax log	49
Blocking junk faxes	50
Holding faxes	50
Forwarding a fax	50
Scanning	51
Scanning to an FTP server	51
Creating an FTP shortcut	51
Scanning to a flash drive	51
Sending scanned documents to a computer	52
Understanding the printer menus	53
Menu map	53
Device	54
Preferences	54
Remote Operator Panel	56
Notifications	56
Power Management	58
Accessibility	59
Restore Factory Defaults	59
Maintenance	59
Configuration Menu	59
Out of Service Erase	62
Visible Home Screen Icons	63
About this Printer	63
Print	63
Layout	63
Setup	65
Quality	65
Job Accounting	66
XPS	67
PDF	68
PostScript	68
PCL	69
HTML	70
Image	71
Paper	72
Tray Configuration	72
Media Configuration	73
Universal Setup	73
Custom Scan Sizes	73
Media Types	74
Copy	74
Copy Defaults	74
Fax	78
Fax Mode	78
Analog Fax Setup	78
General Fax Settings	78
Fax Send Settings	79
Fax Receive Settings	83
Fax Cover Page	86
Fax Log Settings	86
Speaker Settings	87
Fax Server Setup	87
General Fax Settings	87
Fax Server E-mail Settings	88
Fax Server Scan Settings	89
E-mail	90
E-mail Setup	90
E-mail Defaults	92
Web Link Setup	97
FTP	97
FTP Defaults	97
USB Drive	102
Flash Drive Scan	102
Flash Drive Print	106
Network/Ports	107
Network Overview	107
Wireless	108
Ethernet	110
TCP/IP	111
SNMP	113
IPSec	114
802.1x	115
LPD Configuration	116
HTTP/FTP Settings	116
ThinPrint	117
USB	117
Google Cloud Print	118
Wi-Fi Direct	118
Security	119
Login Methods	119
Manage Permissions	119
Local Accounts	121
Schedule USB Devices	121
Security Audit Log	122
Login Restrictions	124
Confidential Print Setup	124
Disk Encryption	125
Erase Temporary Data Files	126
Solutions LDAP Settings	126
Mobile Services Management	126
Miscellaneous	126
Reports	127
Menu Settings Page	127
Device	127
Print	128
Shortcuts	128
Fax	128
Network	128
Help	128
Troubleshooting	129
Troubleshooting	129
Securing the printer	130
Locating the security slot	130
Erasing printer memory	130
Erasing printer hard disk memory	130
Configuring printer hard disk encryption	131
Restoring factory default settings	131
Statement of Volatility	131
Maintaining the printer	133
Networking	133
Preparing to set up the printer on an Ethernet network	133
Preparing to set up the printer on a wireless network	133
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	134
Cleaning printer parts	135
Cleaning the printer	135
Cleaning the scanner	136
Ordering parts and supplies	138
Using genuine KONICA MINOLTA parts and supplies	138
Ordering a toner cartridge	138
Ordering an imaging unit	138
Checking the status of parts and supplies	138
Configuring supply notifications	139
Replacing parts and supplies	139
Replacing the toner cartridge	139
Replacing the imaging unit	141
Replacing the pick tires	144
Replacing the pick roller assembly	146
Moving the printer	150
Moving the printer to another location	150
Shipping the printer	151
Saving energy and paper	151
Configuring the power save mode settings	151
Adjusting the brightness of the printer display	151
Conserving supplies	152
Clearing jams	153
Avoiding jams	153
Identifying jam locations	154
Paper jam in the front door	155
Paper jam in the rear door	158
Paper jam in the standard bin	159
Paper jam in the duplex unit	160
Paper jam in trays	161
Paper jam in the multipurpose feeder	161
Paper jam in the automatic document feeder	162
Troubleshooting	164
Network connection problems	164
Cannot open Embedded Web Server	164
Unable to read flash drive	165
Enabling the USB port	165
Checking the printer connectivity	165
Internal option problems	166
Cannot detect internal option	166
Paper feed problems	167
Envelope seals when printing	167
Collated printing does not work	167
Tray linking does not work	167
Paper frequently jams	168
Jammed pages are not reprinted	169
Printing problems	169
Confidential and other held documents do not print	169
Slow printing	170
Print jobs do not print	172
Print quality is poor	173
Blank or white pages	173
Dark print	174
Fine lines are not printed correctly	176
Folded or wrinkled paper	176
Gray background	177
Horizontal light bands	179
Incorrect margins	180
Light print	181
Mottled print and dots	183
Paper curl	184
Print crooked or skewed	185
Repeating defects	186
Solid black pages	187
Text or images cut off	188
Toner easily rubs off	190
Vertical dark bands	190
Vertical dark lines or streaks	192
Vertical dark streaks with print missing	193
Vertical light bands	194
Vertical white lines	195
The printer is not responding	196
Adjusting toner darkness	197
Job prints from the wrong tray or on the wrong paper	197
Faxing problems	198
Cannot send or receive faxes	198
Can receive but not send faxes	200
Can send but not receive faxes	200
Poor fax print quality	200
Scanning problems	201
Cannot scan from a computer	201
Partial copies of document or photo	202
Poor copy quality	202
Vertical dark streaks on output when scanning from the ADF	202
Scan job was not successful	203
Scanner does not close	204
Scanning takes too long or freezes the computer	204
Scanner does not respond	204
Adjusting scanner registration	205
Adjusting ADF registration	205
Contacting customer support	205
Upgrading and migrating	206
Hardware	206
Available internal options	206
Accessing the controller board	206
Installing an optional card	207
Installing a printer hard disk	209
Installing optional trays	210
Software	211
Supported operating systems	211
Installing the printer driver	212
Adding available options in the print driver	213
Firmware	214
Exporting or importing a configuration file	214
Updating firmware	214
Notices	215
Licensing notices	218
Noise emission levels	218
Waste from Electrical and Electronic Equipment (WEEE) directive	219
India E-Waste notice	219
Product disposal	219
Static sensitivity notice	219
Temperature information	219
Power consumption	220
Product power consumption	220
Sleep Mode	220
Hibernate Mode	220
Off mode	221
Total energy usage	221
Patent acknowledgment	221