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Kyocera ECOSYS M8124cidn M8124cidn/M8130cidn Operation Guide - Page 453

Troubleshooting > Responding to Messages, Cannot staple

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Troubleshooting > Responding to Messages Error Message Cannot print the specified number of copies. Checkpoints Corrective Actions Reference Page Do you want to print the data stored in the Only one copy is available. Select - USB memory? [Continue] to continue printing. Select [Cancel] to cancel the job. The machine may reproduce the same originals by arranging the following settings: -Reduce the number of copies to be printed at once. Furthermore, the machine may reproduce the same originals by arranging the following settings: - Select [Copy Priority] of "Optional Memory" in [System Menu]. Cannot process this job. Cannot read data in this ID card. Cannot recognize. Cannot staple at the specified position. Cannot staple the following paper. Cassette is not installed. Cassette # failure. - Have you selected a position that cannot be stapled? Did you select a paper size/type that cannot be stapled? - NOTE Before changing the "Optional Memory" setting, contact your administrator. This job is canceled because it is restricted by User Authorization or Job Accounting. Select [End]. In registration process, the ID card information was not read correctly. Hold again the ID card over the ID card reading part. If the same message still appears, the ID card may not be compatible with this product. Change it to another ID card. Make sure your ID card has been registered. Select [Paper Selection] to select the available paper. Select [Continue] to print without using Staple function. Press Select [Paper Selection] to select the available paper. Press Select [Continue] to print without using Staple function. Cannot feed paper. Set the cassette indicated on the screen. Contact your Service Representative. 9-9 9-26 - Check the document Is the document processor open? processor. Check waste toner box. Is the waste toner box full? Cleaning the laser - scanner.... Close the document processor. 11-41 The waste toner box is not installed 10-7 correctly. Set it correctly. Replace the waste toner box. 10-7 The machine is under the - adjustment to maintain its quality. Please wait. 11-12

Section	Page
Preface	2
Contents	3
Menu Map	11
[Copy]	11
[Send]	13
[Custom Box] (Store File, Printing, Send)	15
[Job Box]	18
[Removable Memory] (Store File, Printing Documents)	18
[FAX]	21
[Sub Address Box]	22
[Polling Box]	22
[FAX Memory RX Box]	23
[Status/ Job Cancel]	23
[System Menu]	24
Overview	43
Machine Features	44
Color and Image Quality Functions	48
Basic Color Modes	48
Adjusting Image Quality and Color	49
Guides Provided with the Machine	50
About the Operation Guide (this Guide)	52
Structure of the guide	52
Conventions Used in This Guide	53
1 Safety Precautions	55
Safety Conventions in This Guide	56
Environment	57
Precautions for Use	58
Laser Safety (Europe)	59
SAFETY OF LASER BEAM (USA)	60
Safety Instructions Regarding the Disconnection of Power	61
Compliance and Conformity	62
Other precautions (for users in California, the United States)	62
Warranty (the United States and Canada)	63
Legal Restriction on Copying/Scanning	64
EN ISO 7779	64
EK1-ITB 2000	64
Legal Information	64
Energy Saving Control Function	71
Automatic 2-Sided Print Function	72
Resource Saving - Paper	73
Environmental benefits of “Power Management\	74
Energy Star (ENERGY STAR®) Program	75
Wireless Connection (Mexico only)	76
Security Precautions when Using Wireless LAN (If equipped)	77
Limited Use of This Product (If equipped)	78
2 Installing and Setting up the Machine	79
Part Names (Machine Exterior)	81
Part Names (Connectors/Interior)	83
Part Names (With Optional Equipments Attached)	84
Connecting the Machine and Other Devices	85
Connecting cable	87
Connecting LAN Cable	87
Connecting USB Cable	87
Connecting the Power Cable	87
Power On/Off	88
Power On	88
Power Off	88
Default Settings of the Machine	89
Setting Date and Time	90
Network settings	91
Configuring the Wired Network	91
Wireless Network Settings	93
Setting Wi-Fi Direct	97
Setting NFC	99
Energy Saver function	100
Low Power Mode	100
Energy Saver Recovery Level	100
Sleep	101
Auto Sleep	101
Sleep Rules (models for Europe)	101
Sleep Level (Energy Saver) (models except for Europe)	102
Quick Setup Wizard	103
Installing Software	105
Software on DVD (Windows)	105
Installing Software in Windows	106
Uninstalling the Software	112
Installing Software on a Mac Computer	113
Setting TWAIN Driver	115
Setting WIA Driver	117
Installing the WSD Driver	118
Strengthening the Security by the Administrator	119
Command Center RX	120
Accessing Command Center RX	120
Changing Security Settings	121
Changing Device Information	122
Setting SMTP and E-mail	123
Migrating the Address Book	127
Backing Up Address Book Data to PC	127
Writing Address Book Data to the Machine	129
Application	132
Installing Applications	132
Uninstalling Applications	133
3 Preparation before Use	134
Using the Operation Panel	136
Assigning a Function to a Function Key	137
Using the Operation Panel	139
Display the Home screen	139
Display for Device Information	144
Functions key	144
Displaying Keys That Cannot be Configured	145
Using the [Enter] Key	145
Using the [Quick No. Search] Key	146
Help Screen	146
Login/Logout	147
Login	147
Simple Login	148
Logout	148
Check the counter	149
Loading paper	150
Precaution for Loading Paper	150
Selecting the paper feeder unit	151
Loading in the Cassettes 1 (to 3)	152
Preparation for Sending a Document to a Shared Folder in a PC	155
Making a note of the computer name and full computer name	155
Making a note of the user name and domain name	156
Configuring Shared Folder Access Permissions	156
Creating a Shared Folder, Making a Note of a Shared Folder	157
Sharing File and Printers	160
Configuring Windows Firewall Settings	161
Adding a Destination	165
Adding a Destination (Address Book)	165
Changing an Address Book Destination	169
Deleting an Address Book Destination	170
Assigning a Destination to a One Touch Key	170
Editing One Touch Key	171
Deleting the Destination to the One Touch Key	172
Using Command Center RX to Add Destinations to the Address Book	173
Recalling Frequently Used Functions (Favorites)	174
Adding to Favorites in Wizard Mode	175
Adding to Favorites in Program Mode	176
Executing Favorites in Wizard Mode	177
Executing Favorites in Program Mode	178
Editing a Favorite	178
Deleting a Favorite	178
Registering Shortcuts (Copy, Send, and Document Box Settings)	179
Adding Shortcuts	179
Edit the shortcut	179
Deleting a Shortcut	180
Using Document Boxes	181
What is Custom Box?	181
What is Job Box?	181
What is Removable Memory Box?	182
The F Code Box, Polling Box, and FAX Memory Receive Box are for storing FAX data.	182
Using Machine Operations to Create a New Custom Box	182
Using Command Center RX to Create a New Custom Box	184
Edit the custom box.	185
Deleting Custom Box	186
4 Operation on PC	187
Printer Driver Print Settings Screen	188
Displaying the Printer Driver Help	190
Changing the Default Printer Driver Settings	191
Printing from PC	192
Printing on Standard Sized Paper	192
Printing on Non-standard Sized Paper	193
Canceling Printing from a Computer	196
Storing Data in Machine Memory and Printing Data in Machine Memory	197
On the computer, specify the document box and save the job	197
Using Command Center RX to Print a Job Stored in a Custom Box	198
Monitoring the Printer Status (Status Monitor)	200
Accessing the Status Monitor	200
Exiting the Status Monitor	200
Status Monitor Display	200
Printing Progress Tab	201
Paper Tray Status Tab	201
Toner Status Tab	201
Alert Tab	202
Status Monitor Context Menu	202
Status Monitor Notification Settings	203
5 Operation on the Machine	204
Place the Originals.	206
Placing Originals on the Platen	206
Loading Originals in the Document Processor	207
Loading Paper in the Multi Purpose Tray	210
Using Applications	213
Activating Applications	213
Deactivating Applications	214
Copying	215
Copying	215
Interrupt Copy	216
Canceling Jobs	216
Frequently-Used Sending Method	217
Sending Scanned Document via E-mail	217
Sending to a Shared Folder on a Computer [SMB]	219
Sending to an Folder on an FTP Server [FTP]	221
Scanning with a TWAIN/WIA Compatible Application	222
Useful Sending Method	224
Executing WSD Scan	224
Using File Management Utility to Scan an Original Document	225
Sending to Different Types of Destinations (Multi Sending)	226
Sending to the E-mail address of the Logged In User	226
Using a FAX Server to Send (FAX Server Send)	227
Canceling Scanning	229
Destination Operations	230
Choosing from the Address Book	230
Choosing from the External Address Book	232
Choosing from the One Touch Key	232
Choosing from the Speed Dial	233
Checking and Editing Destinations	233
Confirmation Screen of Destinations	233
Recall	234
How to Use the FAX Function	235
Basic Operation for Document Box	236
Box List Operations	236
Document List Operations	236
Custom Box Operations	237
Saving Scanned Documents to a Custom Box	237
Moving Documents in Custom Box	237
Copying Documents in Custom Box into Other Boxes	238
Copying Documents in Custom Box to Removable Memory	238
Joining Documents in Custom Box	239
Deleting Documents in Custom Box	240
Sending Documents in a Custom Box	240
Sending Documents in Custom Box to E-mail Address of Logged in user.	241
Scanning Document Stored in a Custom Box	242
Printing Data Saved on the Machine	243
Printing Documents from Private Print Box	243
Deleting the Documents Stored in the Private Print Box	243
Printing Document from Stored Job Box	244
Deleting the Documents Stored in the Stored Job Box	244
Printing Document from Quick Copy Box	245
Deleting the Documents Stored in the Quick Copy Box	245
Printing Document from Proof and Hold Box	246
Deleting the Documents Stored in the Proof and Hold Box	246
Printing Documents in Custom Box	246
Printing from the Handheld Device	248
Printing by AirPrint	248
Printing by Google Cloud Print	248
Printing by Mopria	248
Printing with Wi-Fi Direct	248
Printing with NFC	249
Operating Using Removable USB Memory	250
Saving Documents to USB Memory (Scan to USB)	250
Check the USB Memory Information	251
Removing USB Memory	251
Printing from Removable USB Memory	252
6 Advanced Setting of Functions	254
Icons in This Chapter	255
[ID Card Copy]	256
[Original Size]	257
[Paper Selection]	258
[Mixed Size Originals]	260
[Original Orientation]	262
[Collate/Offset]	263
[Staple]	265
[Paper Output]	268
[Density]	269
[Original Image]	270
[EcoPrint]	271
[Color Selection]	272
[Color Balance]	273
[Hue Adjustment]	274
[Sharpness]	275
[Contrast]	276
[Background Density Adj.]	277
[Saturation]	278
[Prevent Bleed-through]	279
[Zoom]	280
[Combine]	282
[Margin]	284
[Duplex]	285
[Continuous Scan]	288
[Auto Image Rotation]	289
[Job Finish Notice]	290
[File Name Entry]	291
[Priority Override]	292
[Skip Blank Page]	293
[2-sided/Book Original]	294
[Sending Size]	295
[File Format]	296
[File Separation]	299
[Scan Resolution]	300
[E-mail Subject/Body]	301
[FTP Encrypted TX]	302
[Delete after Printed]	303
[Delete after Transmitted]	304
[Storing Size]	305
[Long Original]	306
[Encrypted PDF Password]	307
[JPEG/TIFF Print]	308
[XPS Fit to Page]	309
7 Managing Jobs, Consumables, and Devices	310
Checking a Job Status	311
Available Status Screens	311
Displaying the Status Screen	311
Status Display	312
Print Job Status Screen	312
Send Job Status Screen	313
Store Job Status Screen	314
Scheduled Job Status Screen	314
Checking Detailed Information of Jobs	315
Checking Job Histories	316
Available Job History Screens	316
Displaying the Job History Screen	316
Checking the Detailed Information of Histories	317
Sending the Log History	317
Job Operation	318
Pausing and Resuming a Job	318
Canceling a Job	318
Device/Communication	319
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)	321
8 System Menu	322
Operation Method	323
[Quick Setup Wizard]	324
[Language]	325
[Report]	326
[Counter]	329
[Cassette/MP Tray Settings]	330
[Common Settings]	332
[Home]	343
[Copy]	344
[Send]	345
[Document Box]	346
[FAX]	347
[Application]	348
[Internet]	349
[Address Book/One Touch]	350
[User Login/Job Accounting]	351
[Printer]	352
[System/Network]	355
[Date/Timer/Energy Saver]	379
[Adjustment/Maintenance]	382
9 User Authentication and Accounting (User Login, Job Accounting)	384
Overview of User Login Administration	386
Managing the Job Account from PC	387
Enabling User Login Administration	388
Setting User Login Administration	389
Authentication Security	389
Adding a User (Local User List)	390
Change the user properties	394
Managing User Printing	396
Managing the Users to Use TWAIN for Scanning	397
Managing the Users to Use WIA for Scanning	398
Managing the Users to Send Faxes from a PC	399
Local Authorization Settings	400
Group Authorization Settings	400
Guest Authorization Set	403
Obtain NW User Property	405
Simple Login Settings	406
ID Card Settings	409
PIN Code Authorization	409
Using User Login Administration	411
Login/Logout	411
User Login/Job Accounting	412
Enabling Job Accounting	413
Job Accounting Access	413
Setting an account. [Local]	414
Adding an Account [Accounting List]	414
Restricting the Use of the Machine	415
Setting Processing When the Limit is Exceeded	416
Editing an Account	416
Deleting an Account	417
Managing the Account Printing Status	417
Job Accounting for Scan Using TWAIN	418
Job Accounting for Scan Using WIA	419
Job Accounting for the FAX Transmitted from a Computer	420
Using JOB Accounting	422
Configuring the Job Accounting Default Settings	422
Counting by Paper Size	423
Counting the Number of Pages Printed	424
Print Accounting Report	426
Setting the Counting Method for the Copier/Printer	427
Login/Logout (Job Accounting)	427
Setting Unknown Number Processing Method	429
Setting Unknown ID Job Processing	429
Registering User Property for an Unknown ID User	429
10 Maintenance	431
Regular Maintenance	432
Cleaning Glass Platen	432
Cleaning Slit Glass	432
Consumable Replacement and Replenishment	434
Toner Container Replacement	434
Waste Toner Box Replacement	437
Loading Paper	439
Staple Cartridge Replacement (Document Finisher)	440
11 Troubleshooting	442
General Troubles	443
Solving Malfunctions	443
Machine Operation Trouble	444
Printed Image Trouble	447
Color printing trouble	450
Responding to Messages	451
Responding to Send Error	463
Adjustment/Maintenance	466
Overview of Adjustment/Maintenance	466
Color Registration Procedure	466
Calibration	471
Perform the laser scanner cleaning.	471
Tone Curve Adjustment	471
Drum Refresh	473
Clearing Paper Jams	474
Jam Location Indicators	474
Remove any jammed paper in the Multipurpose Tray	475
Remove any jammed paper in Right Cover 1	476
Remove any jammed paper in Cassette 1, 2 and 3	477
Remove any jammed paper in Right Cover 2, 3	478
Remove any jammed paper in the Document Finisher	480
Remove any jammed paper in the Bridge Unit	481
Remove any jammed paper in the Document Processor	482
Clearing a Staple Jam	484
Clearing a staple jam of the Document Finisher	484
12 Appendix	486
Optional Equipment	487
Overview of Optional Equipment	487
Optional Applications	494
Starting Application Use	494
Checking Details of Application	495
Character Entry Method	496
Entry Screens	496
Entering Characters	497
Paper	499
Paper Specifications	499
Paper Appropriate Paper	499
Special Paper	502
Specifications	506
Machine	506
Copy Functions	508
Printer Functions	509
Scanner Functions	509
Document Processor	509
Paper Feeder (500-sheet)	510
Paper Feeder (500-sheet x 2)	510
Document Finisher	510
Glossary	512

Match case Limit results 1 per page

11-12

Troubleshooting > Responding to Messages

Cannot print the

specified number of

copies.

Do you want to print the data stored in the

USB memory?

Only one copy is available. Select

[Continue] to continue printing.

Select

[Cancel] to cancel the job.

The machine may reproduce the

same originals by arranging the

following settings:

-Reduce the number of copies to

be printed at once.

Furthermore, the machine may

reproduce the same originals by

arranging the following settings:

- Select [Copy Priority] of "Optional

Memory" in [System Menu].

NOTE

Before changing the "Optional

Memory" setting, contact your

administrator.

Cannot process this

job.

This job is canceled because it is

restricted by User Authorization or

Job Accounting. Select [End].

Cannot read data in

this ID card.

In registration process, the ID card

information was not read correctly.

Hold again the ID card over the ID

card reading part.

If the same message still appears,

the ID card may not be compatible

with this product. Change it to

another ID card.

9-9

Cannot recognize.

Make sure your ID card has been

registered.

9-26

Cannot staple at the

specified position.

Have you selected a position that cannot

be stapled?

Select [Paper Selection] to select

the available paper. Select

[Continue] to print without using

Staple function.

Cannot staple the

following paper.

Did you select a paper size/type that

cannot be stapled?

Press Select [Paper Selection] to

select the available paper. Press

Select [Continue] to print without

using Staple function.

Cassette is not

installed.

Cannot feed paper. Set the

cassette indicated on the screen.

Cassette # failure.

Contact your Service

Representative.

Check the document

processor.

Is the document processor open?

Close the document processor.

11-41

Check waste toner

box.

The waste toner box is not installed

correctly. Set it correctly.

10-7

Is the waste toner box full?

Replace the waste toner box.

10-7

Cleaning the laser

scanner

....

The machine is under the

adjustment to maintain its quality.

Please wait.

Error Message

Checkpoints

Corrective Actions

Reference

Page