LG LSSE3027ST Owners Manual - Page 40

Smart Diagnosis™ Function

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40 SMART FUNCTIONS Monitoring This function helps you recognize the current status, remaining time and cook settings on the screen. Push Alerts Turn on the Push Alerts to receive appliance status notifications. The notifications are triggered even if the LG SmartThinQ application is off. Timer You can set the timer from the application. Firmware Update Keep the appliance updated. NOTE •• If you change your wireless router, Internet service provider, or password, delete the registered appliance from the LG SmartThinQ application and register it again. •• This information is current at the time of publication. The application is subject to change for product improvement purposes without notice to users. Smart Diagnosis™ Function Should you experience any problems with the appliance, it has the capability of transmitting data via your telephone to the LG Customer Information Center. Wi-Fi equipped models can also transmit data to a smartphone using the LG SmartThinQ application. Smart Diagnosis™ through the Customer Information Center •• For appliances with the or logo This method allows you to speak directly to our trained specialists. The specialist records the data transmitted from the appliance and uses it to analyze the issue, providing a fast and effective diagnosis. 1 Call the LG call center at: (LG U.S.) 1-800-243-0000. 2 When instructed to do so by the call center agent, hold the mouthpiece of your phone over the Smart Diagnosis™ logo on the machine. Hold the phone no more than one inch from (but not touching) the machine. NOTE Do not touch any other buttons or icons on the display screen. 3 Press and hold the Start button for three seconds. 4 Keep the phone in place until the tone transmission has finished. This takes about 6 seconds and the display will count down the time. 5 Once the countdown is over and the tones have stopped, resume your conversation with the call center agent, who will then be able to assist you in using the information transmitted for analysis. NOTE •• For best results, do not move the phone while the tones are being transmitted. •• If the call center agent is not able to get an accurate recording of the data, you may be asked to try again. LG SmartThinQ Smart Diagnosis™ •• For appliances with the or logo Use the Smart Diagnosis feature in the LG SmartThinQ application for help diagnosing issues with the appliance without the assistance of the LG Customer Information Center. Follow the instructions in the LG SmartThinQ application to perform a Smart Diagnosis using your smartphone. 1 Open the LG SmartThinQ application on the smart phone. 2 In the application, select the appliance from your list of connected appliances and then press the dots at the upper right of the screen. 3 Select Smart Diagnosis, then press the Start Smart Diagnosis button. NOTE •• If the diagnosis fails several times, use the following instructions.

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40
SMART FUNCTIONS
Monitoring
This function helps you recognize the current status,
remaining time and cook settings on the screen.
Push Alerts
Turn on the Push Alerts to receive appliance status
notifications.
The notifications are triggered even if the
LG SmartThinQ application is off.
Timer
You can set the timer from the application.
Firmware Update
Keep the appliance updated.
NOTE
•
If you change your wireless router, Internet
service provider, or password, delete the
registered appliance from the LG SmartThinQ
application and register it again.
•
This information is current at the time of
publication. The application is subject to change
for product improvement purposes without
notice to users.
Smart Diagnosis™ Function
Should you experience any problems with the
appliance, it has the capability of transmitting data
via your telephone to the LG Customer Information
Center. Wi-Fi equipped models can also transmit
data to a smartphone using the LG SmartThinQ
application.
Smart Diagnosis™ through the
Customer Information Center
•
For appliances with the
or
logo
This method allows you to speak directly to our
trained specialists. The specialist records the data
transmitted from the appliance and uses it to analyze
the issue, providing a fast and effective diagnosis.
1
Call the LG call center at:
(LG U.S.) 1-800-243-0000.
2
When instructed to do so by the call center
agent, hold the mouthpiece of your phone over
the Smart Diagnosis™ logo on the machine.
Hold the phone no more than one inch from (but
not touching) the machine.
NOTE
Do not touch any other buttons or icons on the
display screen.
3
Press and hold the
Start
button for three
seconds.
4
Keep the phone in place until the tone
transmission has finished. This takes about 6
seconds and the display will count down the
time.
5
Once the countdown is over and the tones have
stopped, resume your conversation with the call
center agent, who will then be able to assist you
in using the information transmitted for analysis.
NOTE
•
For best results, do not move the phone while
the tones are being transmitted.
•
If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
LG SmartThinQ Smart Diagnosis™
•
For appliances with the
or
logo
Use the Smart Diagnosis feature in the LG
SmartThinQ application for help diagnosing issues
with the appliance without the assistance of the LG
Customer Information Center.
Follow the instructions in the LG SmartThinQ
application to perform a Smart Diagnosis using your
smartphone.
1
Open the LG SmartThinQ application on the
smart phone.
2
In the application, select the appliance from your
list of connected appliances and then press the
dots at the upper right of the screen.
3
Select
Smart Diagnosis
, then press the
Start
Smart Diagnosis
button.
NOTE
•
If the diagnosis fails several times, use the
following instructions.