LG LTWS24223S Owners Manual - Page 29
Smart Diagnosis, Door Alarm
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SMART DIAGNOSISTM Smart DiagnosisTM (on some models) Should you experience any problems with your refrigerator, it has the capability of transmitting data via your telephone to the Smart DiagnosisTM team. This gives you the capability of speaking directly to our trained specialists. The specialist records the data transmitted from the machine and uses it to analyze the issue, providing a fast, effective diagnosis. If you experience problems with your refrigerator, call to the LG service center. Only use the Smart DiagnosisTM feature when instructed to do so by the agent. The transmission sounds that you will hear are normal and sound similar to a fax machine. Smart DiagnosisTM cannot be activated unless the refrigerator is connected to power. If the refrigerator is unable to turn on, then troubleshooting must be done without using Smart DiagnosisTM. Using Smart DiagnosisTM 1. Open the refrigerator door. 2. Press and hold the Temperature Adjust button until you hear 4 beeps. 3. Once you hear four beeps, open the freezer door and place the mouthpiece of your phone near the Smart DiagnosisTM speaker located on the right hinge of the door. 4. Keep the phone in place until the tone transmission has finished. 5. Once the tones have stopped, the refrigerator will be turned off briefly and then turned back on automatically. Resume your conversation with the specialist, who will be able to assist you in using the information transmitted for analysis. NOTE: For best results, do not move the phone while the tones are being transmitted. If the call center agent is not able to get an accurate recording of the data, you may be asked to try again. DOOR ALARM Door Alarm (on some models) The Door Alarm function is designed to prevent refrigerator malfunctions that could occur if the refrigerator door remains open. If the refrigerator door remains open for longer than 1 minute, an alarm sounds at 30-second intervals. The alarm will stop when both refrigerator doors are closed properly. NOTE: This function cannot be deactivated. D 27