LG WM3431HW Owner's Manual - Page 21
roubleshooting guide - problems
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T roubleshooting guide This washing machine is equipped with automatic safety functions which detect and diagnose problems at an early stage and react appropriately. When the machine does not function properly or does not function at all, check the following points before you call the Service Department. Problem Possible Cause Solution Rattling and clanking noise Thumping sound Vibrating noise Water leaks Excessive suds • Foreign objects such as coins or safety pins may be in drum or pump. • Heavy wash loads may produce a thumping sound. This is normal. • Have all the transit bolts and packing been removed? • Wash load may be unevenly distributed in the drum. • Are all the feet resting firmly on the ground? • Fill hose connection is loose at tap or washer. • House drain pipes are clogged. • Too much detergent or unsuitable detergent. Stop washer and check drum and drain filter. If noise continues after washer is restarted, call for service. If sound continues, washer is probably out of balance. Stop and rearrange wash load. See Installation Instructions for removing shipping bolts. Stop washer and rearrange wash load. Adjust the leveling feet. Make sure all four feet are in firm contact with the floor, while the washer is in the spin cycle with a load. Check and tighten hose connections. Unclog drain pipe. Contact plumber if necessary. Reduce detergent amount or use HE (High Efficiency) detergent. Designed specially to use only HE (High Efficiency) detergent Water does not enter • Water supply is not adequate washer or it enters in area. slowly • Water supply tap is not completely open. • Water inlet hose is bent. • The filter of the inlet hose clogged. Water in the washer does not drain or drains slowly • Drain hose is bent or clogged. • The drain filter is clogged. Check another tap in the house. Fully open tap. Straighten hose. Check the filter of the inlet hose. Clean and straighten the drain hose. Clean the drain filter. 20