Lacie Rugged Safe User Manual - Page 45

LaCie rugged SAFE • Design by Neil Poulton User Manual Troubleshooting page 45 8. Troubleshooting In the event that your LaCie Rugged Safe is not working correctly, please refer to the following checklist to discover the source of the problem. If you have gone through all of the points on the checklist and your drive is still not working correctly, please have a look at the FAQs that are regularly published on our web site - www.lacie.com. One of these FAQs may provide an answer to your specific question. LaCie encourages you to also visit the drivers page to find the most recent software updates. If you need further assistance, please contact your LaCie reseller or LaCie Technical Support (see section 9. Contacting Customer Support for details). Manual Updates LaCie strives to give you the most up-to-date, comprehensive User Manuals available on the market. It is our goal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of your new device. If your User Manual does not reflect the configuration of the product you purchased, please check our web site for the most current version of the user manual. www.lacie.com 8.1. Troubleshooting the Hard Drive 8.1.1. Mac Users Problem The drive is not recognized by the computer. Question Does an icon for the drive appear on the desktop? Does your computer's configuration meet the minimum system requirements for use with this drive? Is the drive receiving adequate power? Did you follow the correct installation steps for the specific interface and operating system? Are both ends of the interface cable firmly attached? Is the drive unlocked? Are the USB and/or FireWire drivers installed correctly and enabled? Is there a conflict with other device drivers or extensions? Answer There should be an icon for the LaCie drive on the desktop. If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem. Check section 1.4. Minimum System Requirements for more information. Connect the optional power-sharing cable. See section 3.3. Connecting the Optional Power-Sharing Cable (USB) for details. Review the installation steps in section 3.1. Connecting the Interface Cable. Check both ends of the FireWire or USB cables and make sure that they are fully seated in their respective ports. Disconnect the cables, wait ten seconds, and then reconnect them. If the drive is still not recognized, restart your computer and try again. Check section 5. Using Your LaCie Rugged Safe. Open Apple System Profiler and click on the Devices and Volumes tab. If your device is not listed, recheck the cables and try the other troubleshooting tips listed here. Contact LaCie Technical Support for help. continued on the next page>>