Lacie Rugged Safe User Manual - Page 46

Formatting Your LaCie Rugged Safe, Formatting Your, LaCie Rugged Safe

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LaCie rugged SAFE • Design by Neil Poulton User Manual Troubleshooting page 46 Problem Question Answer The drive is not recognized by the computer. Has the drive been formatted? Does your computer's operating system support the file system? Make sure that the drive has been formatted properly. Please see section 6. Formatting Your LaCie Rugged Safe for more details. Check your computer's documentation and see section 6. Formatting Your LaCie Rugged Safe for more details. The drive turns on and off when you turn your computer on and off. This is normal. Your drive has an auto-switching power feature, which means that turning the computer on will automatically turn the drive on. Likewise, turning the computer off will automatically turn the drive off. For the auto-switching power feature to work, the drive must be connected to the computer. If you wish to power off the drive while it is connected to your computer, first make sure that your computer is not accessing the drive and then follow the steps in section 3.5. Disconnecting Your Hard Drive. Please note that the Rugged Safe will lock automatically each time the computer is put into Sleep mode or shut off. Error messages under Mac OS 10.x. Did you get an "Error -50" message while copying to a FAT32 volume? When copying files or folders from Mac OS 10.x to a FAT32 volume, certain characters cannot be copied. These characters include, but are not limited to Check your files and folders to ensure that these types of characters are not being used. Did you get an error message telling you that the drive has been disconnected when coming out of sleep mode? Simply ignore this message. The drive will remount to the desktop. LaCie drives conserve power by spinning down when you set your computer to sleep mode, and when the computer is "woken" from sleep, it does not give the drive enough time to spin-up from its sleep mode. The drive is working slowly. Are there other USB or FireWire devices connected to the same port or hub? Disconnect any other USB or FireWire devices to determine if the drive's performance increases. The drive is not running noticeably faster when connected via Hi-Speed USB 2.0. Are you operating in Mac OS 10.x? Is the drive connected to a USB port on your computer, or to a USB hub? To achieve Hi-Speed USB 2.0 transfer rates, you computer must have a native USB 2.0 port. You may also add a Hi-Speed USB 2.0 PCI card (desktop) or a USB 2.0 PCMCIA (laptop) card to your computer. If your drive is connected to a USB port or hub, this is normal. A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0 performance levels when it is connected directly to a Hi-Speed USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate at the slower USB transfer rates. Is the drive connected to a HiSpeed USB 2.0 port on your computer? Check to see that the Hi-Speed USB 2.0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, un-install the drivers and re-install them. The drive is not running noticeably faster when connected via Hi-Speed USB 2.0. Does your computer or operating See section 1.4. Minimum System Requirements. system support Hi-Speed USB 2.0?

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LaCie
rugged
SAFE
• D
ESIGN
BY
N
EIL
P
OULTON
Troubleshooting
User Manual
page 46
Problem
Question
Answer
The drive is not
recognized by the
computer.
Has the drive been formatted?
Make sure that the drive has been formatted properly. Please see section
6.
Formatting Your LaCie Rugged Safe
for more details.
Does your computer’s operating
system support the file system?
Check your computer’s documentation and see section
6. Formatting Your
LaCie Rugged Safe
for more details.
The drive turns on
and off when you turn
your computer on
and off.
This is normal. Your drive has an auto-switching power feature, which means that turning the computer on will
automatically turn the drive on. Likewise, turning the computer off will automatically turn the drive off. For the
auto-switching power feature to work, the drive must be connected to the computer. If you wish to power off the
drive while it is connected to your computer, first make sure that your computer is not accessing the drive and then
follow the steps in section
3.5. Disconnecting Your Hard Drive
. Please note that the Rugged Safe will lock auto-
matically each time the computer is put into Sleep mode or shut off.
Error messages under
Mac OS 10.x.
Did you get an “Error –50” mes-
sage while copying to a FAT32
volume?
When copying files or folders from Mac OS 10.x to a FAT32 volume,
certain characters cannot be copied. These characters include, but are not
limited to:
?<>/\:
Check your files and folders to ensure that these types of characters are not
being used.
Did you get an error message
telling you that the drive has been
disconnected when coming out of
sleep mode?
Simply ignore this message. The drive will remount to the desktop. LaCie
drives conserve power by spinning down when you set your computer to
sleep mode, and when the computer is “woken” from sleep, it does not
give the drive enough time to spin-up from its sleep mode.
The drive is working
slowly.
Are there other USB or FireWire
devices connected to the same
port or hub?
Disconnect any other USB or FireWire devices to determine if the drive’s
performance increases.
The drive is not run-
ning noticeably faster
when connected via
Hi-Speed USB 2.0.
Are you operating in Mac OS
10.x?
To achieve Hi-Speed USB 2.0 transfer rates, you computer must have a
native USB 2.0 port. You may also add a Hi-Speed USB 2.0 PCI card
(desktop) or a USB 2.0 PCMCIA (laptop) card to your computer.
Is the drive connected to a USB
port on your computer, or to a
USB hub?
If your drive is connected to a USB port or hub, this is normal. A Hi-Speed
USB 2.0 device can only operate at Hi-Speed USB 2.0 performance levels
when it is connected directly to a Hi-Speed USB 2.0 port or hub. Other-
wise, the Hi-Speed USB 2.0 device will operate at the slower USB transfer
rates.
Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both your host bus
adapter and device have been installed correctly. If in doubt, un-install the
drivers and re-install them.
The drive is not run-
ning noticeably faster
when connected via
Hi-Speed USB 2.0.
Does your computer or operating
system support Hi-Speed USB 2.0?
See section
1.4. Minimum System Requirements
.