Lacie Rugged Safe User Manual - Page 47

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LaCie rugged SAFE • Design by Neil Poulton User Manual Troubleshooting page 47 8.1.2. Windows Users Problem The drive is not recognized by the computer. The drive is not recognized by the computer. Question Has the drive been formatted? Does your computer's operating system support the file system? Is there an icon for the drive in My Computer/Computer? Does your computer's configuration meet the minimum system requirements for use with this drive? Is the drive receiving adequate power? Did you follow the correct installation steps for the specific interface and operating system. Are both ends of the FireWire or USB cables firmly attached? Is the drive unlocked? Have the FireWire and/or USB drivers been installed correctly and enabled on your computer? Answer Make sure that the drive has been formatted properly. Please see section 6. Formatting Your LaCie Rugged Safe for more details. Check your computer's documentation and see section 6. Formatting Your LaCie Rugged Safe for more details. Go into My Computerr/Computer and look for an icon and drive letter assigned to the LaCie drive. If the drive does not appear, follow the rest of the Troubleshooting tips to isolate the problem. Check section 1.4. Minimum System Requirements for more information. Connect the optional power-sharing cable. (3.3. Connecting the Optional Power-Sharing Cable (USB)) Review the installation steps in section 3. Connecting Your LaCie Rugged Safe. Check both ends of the FireWire or USB cables and make sure that they are fully seated in their respective ports. Disconnect the cables, wait ten seconds, and then reconnect them. If the drive is still not recognized, restart your computer and try again. Check section 5. Using Your LaCie Rugged Safe. Windows XP Users: Go to Start Menu > Control Panel > Performance and Maintenance > System > Hardware tab > Device Manager button > USB Controller or IEEE 1394 Controller. Click on the + sign next to the controller icon, and you should see your device listed. Windows Vista: Go to Start Menu>Settings>Control Panel>Device Manager>USB Controller or IEEE 1394 Controller. Click on the + sign next to the controller icon, and you should see your device listed. Windows 7: Go to Start Menu > Control Panel > Device Manager>Universal Serial Bus or IEEE 1394 Bus host controllers Click on the + sign next to the controller icon, and you should see your device listed. Is there a conflict with other device drivers or extensions? If you still can't see your device, recheck the cables and try the other troubleshooting tips listed here. Contact LaCie Technical Support for help. continued on the next page>>

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LaCie
rugged
SAFE
• D
ESIGN
BY
N
EIL
P
OULTON
Troubleshooting
User Manual
page 47
8.1.2.
Windows Users
Problem
Question
Answer
The drive is not
recognized by the
computer.
Has the drive been formatted?
Make sure that the drive has been formatted properly. Please see section
6.
Formatting Your LaCie Rugged Safe
for more details.
Does your computer’s operating
system support the file system?
Check your computer’s documentation and see section
6. Formatting Your
LaCie Rugged Safe
for more details.
Is there an icon for the drive in
My
Computer/Computer
?
Go into
My Computerr/Computer
and look for an icon and drive letter
assigned to the LaCie drive. If the drive does not appear, follow the rest of
the Troubleshooting tips to isolate the problem.
Does your computer’s configura-
tion meet the minimum system re-
quirements for use with this drive?
Check section
1.4. Minimum System Requirements
for more information.
Is the drive receiving adequate
power?
Connect the optional power-sharing cable. (
3.3. Connecting the Optional
Power-Sharing Cable (USB)
)
Did you follow the correct installa-
tion steps for the specific interface
and operating system.
Review the installation steps in section
3. Connecting Your LaCie Rugged
Safe
.
Are both ends of the FireWire or
USB cables firmly attached?
Check both ends of the FireWire or USB cables and make sure that they
are fully seated in their respective ports. Disconnect the cables, wait ten
seconds, and then reconnect them. If the drive is still not recognized, restart
your computer and try again.
Is the drive unlocked?
Check section
5. Using Your LaCie Rugged Safe
.
The drive is not
recognized by the
computer.
Have the FireWire and/or USB
drivers been installed correctly and
enabled on your computer?
Windows XP Users:
Go to
Start Menu > Control Panel > Performance and Maintenance
> System > Hardware tab > Device Manager button > USB Con-
troller or IEEE 1394 Controller
. Click on the
+
sign next to the controller
icon, and you should see your device listed.
Windows Vista:
Go to
Start Menu>Settings>Control Panel>Device Manager>USB
Controller or IEEE 1394 Controller
. Click on the
+
sign next to the
controller icon, and you should see your device listed.
Windows 7:
Go to
Start Menu > Control Panel > Device Manager>Universal Se-
rial Bus or IEEE 1394 Bus host controllers
Click on the
+
sign next to
the controller icon, and you should see your device listed.
If you still can’t see your device, recheck the cables and try the other
troubleshooting tips listed here.
Is there a conflict with other device
drivers or extensions?
Contact LaCie Technical Support for help.
continued on the next page>>