Lacie Rugged Safe User Manual - Page 49

Troubleshooting the Fingerprint Sensor,

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LaCie rugged SAFE • Design by Neil Poulton User Manual 8.2. Troubleshooting the Fingerprint Sensor In the event that your LaCie Rugged Safe's fingerprint sensor does not recognize you as an authorized user, please refer to the following checklist. If you have gone through all of the points on the checklist and the fingerprint sensor still does not recognize an authorized fingerprint, please refer to the FAQs that are regularly published on our web site: www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the drivers page to view the most recent software updates. If you need further assistance, please contact your LaCie reseller or LaCie Technical Support. See section 9. Contacting Customer Support for details. If you are having problems with your LaCie Rugged Safe, see section 8. Troubleshooting. Try one or all of the following if you experience some difficulty with the fingerprint sensor: ✦✦ Make sure the front of the drive is facing you. ✦✦ Make sure your finger is positioned properly. It should be flat and resting entirely on the sensor surface so that it touches the metal plate around the sensor itself. ✦✦ Try using a second registered finger. ✦✦ Try keeping your finger on the sensor for a longer period of time. ✦✦ Clean the sensor with a dry tissue or cloth. ✦✦ If you have dry skin, try touching your finger to your forehead or the side of your nose and then placing your finger on the sensor. ✦✦ If you have moist skin, try rubbing your finger on your slacks or shirt sleeve and then place your finger on the unit. ✦✦ Disconnect and then reconnect the drive. Troubleshooting page 49

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LaCie
rugged
SAFE
• D
ESIGN
BY
N
EIL
P
OULTON
Troubleshooting
User Manual
page 49
8.2. Troubleshooting the Fingerprint
Sensor
In the event that your LaCie Rugged Safe’s fingerprint sensor does
not recognize you as an authorized user, please refer to the fol-
lowing checklist. If you have gone through all of the points on the
checklist and the fingerprint sensor still does not recognize an au-
thorized fingerprint, please refer to the FAQs that are regularly pub-
lished on our web site:
www.lacie.com
. One of these FAQs may
provide an answer to your specific question. You can also visit the
drivers page to view the most recent software updates.
If you need further assistance, please contact your LaCie reseller or
LaCie Technical Support. See section
9. Contacting Customer Sup-
port
for details.
If you are having problems with your LaCie Rugged Safe, see section
8. Troubleshooting
.
Try one or all of the following if you experience some difficulty with
the fingerprint sensor:
✦
Make sure the front of the drive is facing you.
✦
Make sure your finger is positioned properly. It should be flat
and resting entirely on the sensor surface so that it touches the
metal plate around the sensor itself.
✦
Try using a second registered finger.
✦
Try keeping your finger on the sensor for a longer period of
time.
✦
Clean the sensor with a dry tissue or cloth.
✦
If you have dry skin, try touching your finger to your forehead
or the side of your nose and then placing your finger on the
sensor.
✦
If you have moist skin, try rubbing your finger on your slacks or
shirt sleeve and then place your finger on the unit.
✦
Disconnect and then reconnect the drive.