Lacie Rugged Safe User Manual - Page 50

Contacting Customer Support

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LaCie rugged SAFE • Design by Neil Poulton User Manual Contacting Customer Support page 50 9. Contacting Customer Support Before You Contact Technical Support: Read the User Manual and review the Troubleshooting section. Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly attached. If you have asked yourself all of the pertinent questions in the troubleshooting checklist and you still can't get your LaCie drive to work properly, refer to the contacts on the following page. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand: Information LaCie Rugged Safe serial number LaCie Rugged Safe file format Macintosh/PC model Operating system Processor speed Computer memory The brands and models of other internal and external peripherals installed on the computer Where to Find Information Located on a sticker at the back of drive or on the original packaging Mac users: Select the Rugged Safe icon on the desktop and press Command + I, or press the Control key and choose Get Info. Windows users: Right click the Rugged Safe icon and select Properties. Mac users: Click on the Apple icon in the menu bar and select About this Mac. Windows users: Right click My Computer and select Properties > General. Mac users: Click on the Apple icon in the finder bar and select About this Mac. Select More Info... The Apple System Profiler will launch and will list your internal and external peripherals. Windows users: Right click My Computer and select Properties > Hardware.

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LaCie
rugged
SAFE
• D
ESIGN
BY
N
EIL
P
OULTON
Contacting Customer Support
User Manual
page 50
9. Contacting Customer Support
Before You Contact Technical Support:
Read the User Manual and review the Troubleshooting section.
Try to isolate the problem. If possible, make the drive the only ex-
ternal device on the CPU, and make sure that all of the cables are
correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the trou-
bleshooting checklist and you still can’t get your LaCie drive to work
properly, refer to the contacts on the following page. Before contact-
ing us, make sure that you are in front of your computer and that you
have the following information on hand:
Information
Where to Find Information
LaCie Rugged Safe serial number
Located on a sticker at the back of drive or on the original packaging
LaCie Rugged Safe file format
Mac users:
Select the Rugged Safe icon on the desktop and press Command + I, or press
the Control key and choose Get Info.
Windows users:
Right click the Rugged Safe icon and select Properties.
Macintosh/PC model
Mac users:
Click on the Apple icon in the menu bar and select
About this
Mac
.
Windows users:
Right click
My Computer
and select
Properties > Gen-
eral
.
Operating system
Processor speed
Computer memory
The brands and models of other internal and external
peripherals installed on the computer
Mac users:
Click on the Apple icon in the finder bar and select
About this
Mac
. Select
More Info...
The Apple System Profiler will launch and will list
your internal and external peripherals.
Windows users:
Right click
My Computer
and select
Properties > Hard-
ware.