Lacie Rugged Safe User Manual - Page 48

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LaCie rugged SAFE • Design by Neil Poulton User Manual Troubleshooting page 48 Problem Question Answer The drive turns on and off when you turn your computer on and off. This is normal. Your drive has an auto-switching power feature, which means that turning the computer on will automatically turn the drive on. Likewise, turning the computer off will automatically turn the drive off. For the auto-switching power feature to work, the drive must be connected to the computer. If you wish to power off the drive while it is connected to your computer, first make sure that your computer is not accessing the drive and then follow the steps in section 3.5. Disconnecting Your Hard Drive. Please note that the Rugged Safe will lock automatically each time the computer is put into Standby mode or shut off. The drive is working slowly. Are there other USB or FireWire devices connected to the same port or hub? Disconnect other USB or FireWire devices to see if the drive's performance increases. The drive is not running noticeably faster when connected via Hi-Speed USB 2.0. Is the drive connected to a USB port on your computer, or to a USB hub? If your drive is connected to a USB port or hub, this is normal. A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0 performance levels when it is connected directly to a Hi-Speed USB 2.0 port or hub. Otherwise, the Hi-Speed USB 2.0 device will operate at the slower USB transfer rates. Is the drive connected to a HiSpeed USB 2.0 port on your computer? Check to see that the Hi-Speed USB 2.0 drivers for both your host bus adapter and device have been installed correctly. If in doubt, uninstall the drivers and re-install them. Does your computer or operating See section 1.4. Minimum System Requirements. system support Hi-Speed USB 2.0? Are you using a certified Hi-Speed USB 2.0 cable to connect your drive? Ensure that the cable you are using has been properly certified. The HiSpeed USB 2.0 cable that was shipped with your LaCie drive has been properly certified and tested to comply with USB standards.

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LaCie
rugged
SAFE
• D
ESIGN
BY
N
EIL
P
OULTON
Troubleshooting
User Manual
page 48
Problem
Question
Answer
The drive turns on
and off when you turn
your computer on
and off.
This is normal. Your drive has an auto-switching power feature, which means that turning the computer on will
automatically turn the drive on. Likewise, turning the computer off will automatically turn the drive off. For the
auto-switching power feature to work, the drive must be connected to the computer. If you wish to power off the
drive while it is connected to your computer, first make sure that your computer is not accessing the drive and then
follow the steps in section
3.5. Disconnecting Your Hard Drive
. Please note that the Rugged Safe will lock auto-
matically each time the computer is put into Standby mode or shut off.
The drive is working
slowly.
Are there other USB or FireWire
devices connected to the same
port or hub?
Disconnect other USB or FireWire devices to see if the drive’s performance
increases.
The drive is not run-
ning noticeably faster
when connected via
Hi-Speed USB 2.0.
Is the drive connected to a USB
port on your computer, or to a
USB hub?
If your drive is connected to a USB port or hub, this is normal. A Hi-Speed
USB 2.0 device can only operate at Hi-Speed USB 2.0 performance levels
when it is connected directly to a Hi-Speed USB 2.0 port or hub. Other-
wise, the Hi-Speed USB 2.0 device will operate at the slower USB transfer
rates.
Is the drive connected to a Hi-
Speed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both your host bus
adapter and device have been installed correctly. If in doubt, uninstall the
drivers and re-install them.
Does your computer or operating
system support Hi-Speed USB 2.0?
See section
1.4. Minimum System Requirements
.
Are you using a certified Hi-Speed
USB 2.0 cable to connect your
drive?
Ensure that the cable you are using has been properly certified. The Hi-
Speed USB 2.0 cable that was shipped with your LaCie drive has been
properly certified and tested to comply with USB standards.