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What can I do if the backup process fails? - problems

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Chapter 5. Troubleshooting What can I do if the backup process fails? If you can start the backup feature without a problem, but it fails during the backup process, please try the following steps: 1 Close other applications, then restart the backup process. 2 Check if the destination media is damaged, try to select another path and then try again. When do I need to restore the system to the factory status? You can use this feature when your system fails or you need to re-install your operating system. This will restore your computer back to the initial status when you first booted up your computer after receiving it from the store. If there is critical data on your current partition, back it up before you run this recovery feature. 24

Section	Page
Important safety information	6
Important safety information	6
Chapter 1. Getting to know your computer	9
Top view	9
Left-side view	12
Right-side view	13
Front view	14
Bottom view	15
Chapter 2. Learning the basics	17
First use	17
Using AC adapter and battery	19
Using the touchpad	20
Using the keyboard	21
Special keys and buttons	23
System status indicators	24
Securing your computer	25
Connecting external devices	26
Chapter 3. Using the computer network	28
Wired connection	28
Wireless connection	29
Chapter 4. OneKey Rescue System	30
OneKey Rescue System	30
Chapter 5. Troubleshooting	31
Frequently asked questions	31
Troubleshooting	33
Chapter 6. Upgrading and replacing devices	37
Replacing the battery	37
Replacing the hard disk drive	38
Replacing memory	40
Removing the optical drive	42
Appendix A. Getting help and service	44
Getting help on the Web	44
Calling the customer support center	44
Getting help around the world	45
Lenovo warranty service telephone numbers	46
Appendix B. Use and care information	47
Caring your computer	47
Accessibility and comfort	50
Maintenance	51
Appendix C. Lenovo limited warranty	53
Warranty information	57
Appendix D. Customer replaceable units (CRUs)	60
Appendix E. Notices	61
Notices	61
ENERGY STAR model information	63
Wireless related information	64
Electronic emissions notices	66
WEEE and recycling statements	69
Turkish statement of compliance	69
EU WEEE statements	70
Japan recycling statements	70
Notice for users in the U.S.A.	71
Notice on deleting data from your hard disk	71
Appendix F. Lenovo regulatory notice	72
Lenovo regulatory notice	72
Appendix G. Features and specifications	111
Trademarks	112

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Chapter 5. Troubleshooting

What can I do if the backup process fails?

If you can start the backup feature without a problem, but it fails during the backup process,

please try the following steps:

Close other applications, then restart the backup process.

Check if the destination media is damaged, try to select another path and then try again.

When do I need to restore the system to the factory status?

You can use this feature when your system fails or you need to re-install your operating

system. This will restore your computer back to the initial status when you first booted up

your computer after receiving it from the store. If there is critical data on your current

partition, back it up before you run this recovery feature.