Lenovo Miix 2 11 User Guide - Lenovo Miix 2 11 - Page 30

Display panel problems, Sound problems, on the screen. - keyboard dock not working

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Chapter 4. Troubleshooting The computer does not return from sleep mode and the computer does not work. • If the computer does not return from sleep mode, it might be because the battery is depleted. • If your computer is in sleep mode, connect the AC power adapter to the computer. Then press the Windows button or the Power button. • If your computer is powered-off, connect the AC power adapter to the computer. Then press the Power button to resume operation. Note: If the system still does not return from sleep mode, your system has stopped responding, and you cannot turn off the computer; force shut down the computer (Unsaved data may be lost). To force shut down the computer, press and hold the Power button for about ten seconds or more. If the computer still does not turn off, remove the AC power adapter. Display panel problems The screen is blank. The screen is unreadable or distorted. Incorrect characters appear on the screen. • Do the following: - If you are using the AC power adapter or the battery, press Fn + (located on the keyboard dock) to make the screen brighter. - Press the Power button to confirm if the computer is in sleep mode. - If the problem persists, follow the solution in the next problem "The screen is unreadable or distorted." • Make sure that the screen resolution and color quality are correctly set. • Is the operating system or programs installed correctly? If they are installed and configured correctly, do the following: 1 Press the Power button for about three seconds to turn on the computer. 2 Press and hold the Power button for about ten seconds to force shut down. 3 Press the Power button for about three seconds again to restart. Then reset the computer with the Push-button reset recovery system. If the problem persists, have the computer serviced. Sound problems No sound can be heard from the speakers even when the volume is turned up. • Make sure that: - The Mute function is off. - The combo audio jack is not being used. - Speakers are selected as the playback device. 26

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Chapter 4. Troubleshooting
The computer does not
return from sleep mode and
the computer does not work.
•
If the computer does not return from sleep mode, it might be
because the battery is depleted.
•
If your computer is in sleep mode, connect the AC power
adapter to the computer. Then press the Windows button or
the Power button.
•
If your computer is powered-off, connect the AC power
adapter to the computer. Then press the Power button to
resume operation.
Note:
If the system still does not return from sleep mode, your system has stopped responding, and you cannot
turn off the computer; force shut down the computer (Unsaved data may be lost). To force shut down the
computer, press and hold the
Power button for about ten seconds or more. If the computer still does not
turn off, remove the AC power adapter.
Display panel problems
The screen is blank.
•
Do the following:
-
If you are using the AC power adapter or the battery, press
Fn +
(located on the keyboard dock) to make the screen
brighter.
-
Press the Power button to confirm if the computer is in
sleep mode.
-
If the problem persists, follow the solution in the next
problem “The screen is unreadable or distorted.”
The screen is unreadable or
distorted.
•
Make sure that the screen resolution and color quality are
correctly set.
Incorrect characters appear
on the screen.
•
Is the operating system or programs installed correctly?
If they are installed and configured correctly, do the following:
1
Press the Power button for about three seconds to turn
on the computer.
2
Press and hold the Power button for about ten seconds to
force shut down.
3
Press the Power button for about three seconds again to
restart. Then reset the computer with the
Push-button
reset
recovery system.
If the problem persists, have the computer serviced.
Sound problems
No sound can be heard from
the speakers even when the
volume is turned up.
•
Make sure that:
-
The Mute function is off.
-
The combo audio jack is not being used.
-
Speakers are selected as the playback device.