Lenovo R500 Troubleshooting Guide - Page 22

Diagnosing problems using PC-Doctor from the service partition - downloads

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4. Using cursor keys, select Main hard disk drive or Ultrabay hard disk drive. Press Enter to start the diagnostic program. The diagnostic program runs a read verification test and a speed test of the drive you select, and reports its findings. Note: If you dock your computer in the ThinkPad Advanced Dock, the diagnostic program cannot test the HDD or SSD that is installed in the Ultrabay Enhanced of the ThinkPad Advanced Dock. 5. If the diagnostic program returns any error messages, call the Customer Support Center for service. The diagnostic program may return one or both of the following error messages: For the main storage drive: v Error code 0000: Read verification failed v Error code 0100: Speed test failed v Error code 0200: Controller Diag failed For the Ultrabay storage drive: v Error code 0002: Read verification failed v Error code 0102: Speed test failed v Error code 0202: Controller Diag failed 6. If the diagnostic program returns no error message but you still have some concerns: v See the instructions in the ″Introducing Rescue and Recovery″ section in online Access Help, and run the program for a diagnostic test of the HDD or SSD. v Download PC-Doctor for DOS for your computer from the following Web site: http://www.lenovo.com/support/site.wss/ document.do?sitestyle=lenovo&lndocid=tpad-matrix. Diagnosing problems using PC-Doctor from the service partition By using PC-Doctor from the Rescue and Recovery workspace in the service partition of the hard disk drive, you can diagnose your system without starting up the operating system. To run PC-Doctor, do as follows: 1. Turn off the computer, and then turn it on again. 2. When the ThinkPad logo comes up, immediately press the ThinkVantage button. The Rescue and Recovery workspace opens. 3. Click Diagnose hardware. For more information about PC-Doctor, see the Help for the program. 14 ThinkPad® R500 Service and Troubleshooting Guide

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4.
Using cursor keys, select
Main hard disk drive
or
Ultrabay hard disk
drive
. Press Enter to start the diagnostic program. The diagnostic program
runs a read verification test and a speed test of the drive you select, and
reports its findings.
Note:
If you dock your computer in the ThinkPad Advanced Dock, the
diagnostic program cannot test the HDD or SSD that is installed in the
Ultrabay Enhanced of the ThinkPad Advanced Dock.
5.
If the diagnostic program returns any error messages, call the Customer
Support Center for service. The diagnostic program may return one or
both of the following error messages:
For the main storage drive:
v
Error code 0000: Read verification failed
v
Error code 0100: Speed test failed
v
Error code 0200: Controller Diag failed
For the Ultrabay storage drive:
v
Error code 0002: Read verification failed
v
Error code 0102: Speed test failed
v
Error code 0202: Controller Diag failed
6.
If the diagnostic program returns no error message but you still have some
concerns:
v
See the instructions in the
″
Introducing Rescue and Recovery
″
section in
online
Access Help
, and run the program for a diagnostic test of the
HDD or SSD.
v
Download PC-Doctor for DOS for your computer from the following
document.do?sitestyle=lenovo&lndocid=tpad-matrix.
Diagnosing problems using PC-Doctor from the service partition
By using PC-Doctor from the Rescue and Recovery workspace in the service
partition of the hard disk drive, you can diagnose your system without
starting up the operating system.
To run PC-Doctor, do as follows:
1.
Turn off the computer, and then turn it on again.
2.
When the ThinkPad logo comes up, immediately press the ThinkVantage
button. The Rescue and Recovery workspace opens.
3.
Click
Diagnose hardware
.
For more information about PC-Doctor, see the Help for the program.
14
ThinkPad
®
R500 Service and Troubleshooting Guide